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February 2024 by Karen Brady
A little pricey. ABut I always find what I'm looking for
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February 2024 by Orion Woelm
Cameron and another employee really helped me out in choosing boots. I had a weird size and request and they found the correct size and style, ordered them for me and they were delivered to my house fitting right the first time.
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February 2024 by Denali Noteboom
Been in here twice recently and Nate was the only one that would help me both times. Seems to be a ghost town aside from him. He’s the only reason I’m giving 4 stars. The first time I was in there all the other staff scattered when they saw a customer. There is an older male staff member who I think is a manager who seemed angry. Give Nate a raise he’s doing a great job, thank you for helping us!
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February 2024 by Jaime Delgad
They fix Texans here
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January 2024 by Kari Clements
This place can be a little pricey, but they carry high-quality products. And their customer service is pretty darn good as well.
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January 2024 by C Cantina
Great place lots of options. Very friendly staff all willing to help
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December 2023 by Brook Cardoza
It was that time of year for new work boots and I found a couple perfect pairs.Thanks to Cameron for helping me find the perfect ones!
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October 2023 by james jones
Fantastic customer service. Even though there selection of boots, my size, that we're in stock was very limited, the staff was great at helping me order from their warehouse.
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October 2023 by Myron Knighton
I needed safety toed boots I was in and out quick love the new Ariat boots I bought helpful friendly people.
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September 2023 by Libbie Taylor
Great customer service, very willing to try to help. However the company's policy on returns is completely ridiculous. I wanted to return a pair of boots I wore once. When I wore them, they didn't fit right and hurt my feet. I went to return them wanting my $200 back but because they were worn once, Boot Barn can't refund me. They can do in-store credit which if fine but if I don't want another pair of boots, it's just $200 down the drain. It would have been nice to know that policy before purchasing the boots. I bought them with the thinking, if I don't like them, I will return them. Nope. Great boots, just make sure you buy the perfect pair before purchasing them.Also, when you return a pair of boots, they just throw them away. They should at least sell used boots for a discounted rate or something. It seems like a waste of money.
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July 2023 by morgan jensen
I was looking at shoes for about 45 minutes, not one employee asked if I needed help, or what shoe they could get me. I finally left and went somewhere I could get help. When you are spending that much on shoes, you expect to be treated with a little more attention.
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July 2023 by Kelly Crofts
I'm from out of town and was looking for a new pair of boots, the staff was very eager to assist me in finding what I was looking for. I would recommend them to everyone in the Idaho Falls area. Thank you ?
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May 2023 by Joe Blackwell
Aubrey was fantastic! Helped me find a good pair of boots( not a boot wearer!) interacted with my kids very well and was just overall a great employee. Definitely had a great experience in there! Also was my first time shopping at a Boot Barn. Will be going back!
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May 2023 by Desi Bramwell
Been in this Boot Barn many times and have always had great costumer service. Definitely the place to go for hats and nice western clothes in Idaho Falls. I would highly recommend going here over Vickers.
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May 2023 by Joya Narcisse
Staff was super helpful and helped me find the perfect work boots, saved me so much for pain at work. Highly recommend!