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November 2023 by Roy Winstead
I bought a product for our dog to eat and he loved it! So, this morning I went back to the store and couldn't find it. After several frantic searches where other same brand items were, still nothing. One of the store employees asked if I needed any help. After telling him my dilemma, he went into action. After thoroughly checking several areas, he found one bag! But, he didn't stop there. He checked his e-device and said it showed he should have 3. I was holding the one he found, so there should be 2 more. After checking more and coming up empty, he said he could place the order and have it delivered to my house. Also, since the item was on sale: buy one, get a 2nd at half price, he said that would apply. This employee was Travis and he was amazingly helpful and friendly! A+++!
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November 2023 by Heidi Duran
We bought nearly all of the stuff for a tree frog habitat including the frogs here for our son’s birthday and only 2 of the associates were super helpful but the 3 or 4 we encountered were not. Since we bought the frogs, they continually do not have crickets in stock to be able to feed our frogs.
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November 2023 by Janette Jones
Good place for pet supplies but they were out of all of the Fresh Step liter - all kinds, so had to go elsewhere.Nice, friendly staff.
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September 2023 by B. Park
The groomers are great. We rescued a little terrier that had been neglected, so he is still very nervous. He got a hair cut Saturday but was to nervous to finish his nails. They had us bring him back Monday to finish. He's getting better, we are very appreciative for the patience of the groomers working with him.
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September 2023 by Mary Cronin
Wonderful customer service and a great attitude. Thumper came out happy and wagging her tail and smelling beautifully. She was nice and soft and cuddly due to the wonderful Bath she had just had period
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August 2023 by Hollis Davenport
Groomer staff (main groomer, Baillie) applied washer nozzle too close to my dog's private parts and cause bleeding. Gave them a chance to confess. Was called in to take the dog to vet. They blamed it on a urinary tract infection. Dog had zero signs/symptoms of that NOI. But did exhibit an small tear in the opening congruent with intense water pressure. These two grooming staff were cruel, incompetent, manipulative, and irresponsible. Bottom line, stay away. Took dog away before they could do anymore damage with sharp grooming tools.
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July 2023 by Ben Fuqua
The fish staff, James and Chance, are SUPER knowledgeable in both freshwater and saltwater. I’ve trusted them with the first time setup of my saltwater tank and both have done superb! 10/10 would recommend the fish department here
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July 2023 by Mario Ciciliot
The salon was clean, and the staff was very welcoming me in guiding me through our Doodle Heeler mix Jinkx’s first haircut. Paula was so amazing and patient with my 6 month old puppies first haircut and I am over the moon with how she looks!When she opened the door and I saw my previously fuzz ball little doodle/heller mix with a short beautiful haircut, not gonna lie, I teared up. Paula explained where she was and was not comfortable with, and what I loved was she explained how she got around those uncomforts (blow drying- she said she would walk back and blow dry and then walk closer and then repeat as needed). She gave me advice on how to help her to tolerate blow drying more in the future, and said my dog loved getting her teeth brushed.I will definitely be back and can’t wait to see Paula again.
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June 2023 by Stephanie B
I had a great experience with Petco’s grooming team. My pup went in looking pretty rough, then boom! 3 hours later I picked up a pretty princess.
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June 2023 by Erica Swager
I am here from Salt Lake staying with my grandma. I’ve had to go here a few times to get treats and food for my dog, because my stay just keeps extending.He’s a bit chatty and they’re always really good at letting him meet and smell them. He loves to pick out and carry his chew around the store and I’ve not had any issues with people being upset about that.Would definitely recommend for a quality experience for your pets
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June 2023 by Chris Kantock
I have found the best pet store !. Total professionals here. They took the time to listen to my requests and come up with the best answer that worked perfectly for me. Lots of great food options. Dog wash . Fish , cat and other pet services as well. Check these guys out before the others. You won't be disappointed
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June 2023 by Heath Newman
Went in yesterday for a 1030 grooming appointment. First red flag was when I walked in one of the groomers was talking about how she scrubbed the poor little dogs armpits so hard he was sore...... then my 1030 appointment became a 1030 drop off and a simple wash, brush and nail trim was going to take 3.5-4 hours. At that I put my dogs leash back on and left. When I spoke with the manager he didn't seem very concerned......
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June 2023 by Shanda C
So disgusting bathroom had hair and toilet paper all over the floor. Dog pee spots through out the entire store. Aquariums for the fish were filthy and had used screens laying on the bottom. Left and went strait to Petsmart. Definitely will not be back. DISGUSTING DIRTY NASTY
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May 2023 by Jerry Eddie
Today I attempted to return a bag of dog food that I had purchased 3 days ago.Megan said as long as it was more than 50% full a purchased in the last 30 days they would refund me. Upon bringing it in she asked if I had a receipt or number with them. I said no. When purchasing the dog food the guy at checkout asked if I wanted a receipt. My mistake, I said no. I didn’t have a number with them either. Megan, who was the cashier said there was nothing she could do!! “They are really claiming down. It was obviously there brand. I will never shop there again. Pet Smart is just down the road.
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May 2023 by Dana Stiffler
They have a really pretty new store. Everything is clean and looks great. Everyone seems to be really friendly, but I don’t think they have enough employees. If you want to buy any fish you have to wait what seems like forever. No one is ever there and no one comes and checks, you have to go find someone. It’s also kind of a crowded area there so it’s not a great place to stand around waiting. I’m not sure if it’s a lack or staff or a lack of attentiveness, but that’s the only issue we’ve had.