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March 2024 by Harrison Weightman
Bruce working the front register stopped me in the store to tell me that I cannot shop in the store because my pants have pockets on them that could be used to steal things. I tried to explain that as a contractor, I have been wearing these same cargo style pants and shopping here and all other valley Ace hardware stores for over 20 years with no issue and that I couldn't very well drop my pants and shop naked so what did he suggest? His reply was that I could go and put on different pants and come back and shop. They have had a problem with theft and thus I would have to leave the store and come back with another pair of pants and try again. I had to suggest that another associate could walk with me to be sure I didn't steal anything because I really needed the parts I came in for. I made a video of my follow up to actually shop for my goods. Never been treated so ridiculously in all my life. Shame on you Bruce, and Ace hardware for allowing this kind of treatment to a long time Ace hardware customer.
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March 2024 by Jeff Benton
Friendly, courteous service. Good selection of items for older homes
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March 2024 by Peggy Luke
I love this place. They have everything you need for your home.
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October 2023 by Steven Thometz
Feel like the most important person in the store everytime I shop here I'll go here over homedepot any day of the week
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October 2023 by C T
Very clean and well organized,friendly atmosphere
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September 2023 by Billy Z.
If you decide to shop here at the Ace Hardware on Broadway Avenue in Boise avoid this tub-o-lard employee, (BRAD). The last two times I stopped in to my neighborhood Ace Hardware for something I needed I had the dis-pleasure of interacting with him. There's a rude air about him. He thinks he's better than others and the best I can describe him is "Condescending" which equals Rude. With this type of personality disorder other customers and coworkers already know this about him. The owner really should let him go since he is not good for business. I will not be going back here.
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August 2023 by Scott Muglia
Very clean, including bathrooms. So helpful. Beautiful remodel
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July 2023 by Scott Eltringham
A very solid hardware store. The store passed my number one hardware store test with flying colors-- that is, how many screw boxes do they have? It seemed like a hundred! Staff was very friendly and helpful.
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June 2023 by Randy Fisher
Very disappointed. Tried to buy a stihl string trimmer, not only did I get no help,they couldn't evenTell me where the battery was for it. They didn't even care. Never again.
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April 2023 by Tyler Lovett
Had trouble with new keys cut not fitting in the door. One of the guys was super helpful and found a slightly different key blank that fit the lock!Thanks for your help.
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February 2023 by Tyler King
Great neighborhood hardware store with a good selection even during renovations! The slightly higher prices compared to big box stores are effectively offset by promotions through the ACE app and mailers. Don’t let the renovation activities fool you, they are open and ready to help from their temporary set-up in the warehouse.
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November 2022 by M Sean Breen
The staff is great and super helpful. This is my local hardware store!
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November 2022 by Debi Closson
Unparalleled personal customer service that you just won't get at the big box stores. Thank you, Brandon!
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November 2022 by Sean McGovern
Helpful and allowed the use of some basic hand tools for a repair.
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September 2022 by Robert “Rob” Scott
Customer service is non existent. Website says they do transponder keys. Girl who answered the phone said she was going to call me right back. 5 hours later somebody calls me at the store and tells me it's $230 to do a transponder key that's $130 at the dealer. Ace Hardware is really gone downhill I'm never shopping at your store again. Complete waste of time and gas money. Walmart will put you out of business real soon at this rate. Your prices are 20% above anybody else ridiculous and the customer service is atrocious
