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August 2023 by Guri Saggu
Open 8 am..Fast unloading...nice staff... there is TA and Pilot truck stop at same exit.. or u can park ur truck at street if u early..not sure they wl get u before ur Appointment if u call for recieving or delivering.
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September 2022 by Jason M.
This place is not as told or stated. It is not locally owned at all.. The owner just moved to Boise in the last year. If your looking for just a paycheck then it's right for you. No employee care at all.. Steve himself is either blind or really mislead.. Insurance is a joke itself.. after you give up way to high a premium then your deductible is 8500.. No real benefits and a way disorganized management team.. Promises don't hold your breath a 30 day was promised and never happened.. Aclu osha and labor board would have a huge Christmas bonus if they checked in here.. They actually turn the heaters off on thier working employees working in the warehouse and do not provide any relief from the heat.. Had to call them out in front of everyone to get the filters replaced on water fountains that where lit red for over a month and been told and asked to replace it.. Customers all they want is the money your stuff means nothing to them thier claims are epic amounts and no protocol to keep stuff from being damaged. So keepsakes or stuff of value is treated like a piece of cardboard thrown dropped crushed they do not care insurance will take care of it is thier moto.. Don't believe the hype it's money over money.. It's not a business of reputable operations. Someone should teach them take care of the employees and they will take care of the customers..
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December 2021 by Nick Drake
These guys are great. Have delivered heavy pinball machines for me a couple times and its up a bunch of stairs and not easy by any means. They are gentle with them and get them put together quickly and professionally thanks guys!!!!! Bev in the office is awesome too.
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December 2021 by Dennis Allsopp
Synergy Airport Logistics was supporting TSA at the Boise Airport when the contracted warehouse failed to provide needed support. At a moment notice the AirVan team jumped to the rescue and the team was beyond professional. We will continue to use AirVan and strongly recommend this company based on a team of professionals with a "can do attitude". The President of Synergy Airport Logistics
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October 2021 by S Cox
In and out very nice people
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September 2021 by Emma M.
I called North American/Air Van about an out of state move and was impressed that they promptly gave me an appointment for an in-home walk-through for an estimate/quote. However, after almost 2 weeks of calls and emails, I never got a quote. I called several times and was assured that they wanted the job and would get me an estimate. I never talked to the rep who did the walk-through. She never returned my emails or calls. I left messages and was told they were very busy. Very unprofessional to keep me hanging. I went with another moving company since I got a quote before they left.
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September 2021 by Dave Hand
Brought an LTL load here...didn't have a real good idea of how this type of load worked...Tia in the office handled my questions and got me unloaded and reloaded and on my way VERY quickly...
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September 2021 by Troy G.
Air Vans communication skills and procedures is lacking at best! Picking up motorcycle for delivery: Air Van shows up 3 hours early and unannounced on Wed the 1st of Sept. I was not home and they were unable to pick up the motorcycle. I asked if they could pick up on Friday the 3rd and the response was no...they do not pick up in my area on Fridays. We scheduled the pick up for the following Thurs the 9th. I called on Thurs morning of the 9th to get a time frame for the pickup. They do not have a pickup scheduled for me on Thurs the 9th. They tell me, they called me on the 2nd or 3rd for a pick up on Friday the 3rd...??? What...I do not have a phone record or voicemail from Air Van on the 2nd or 3rd. My phone records show last communication with Air Van on the 1st of Sept. And then, of course, on the 9th when I called them. We are now scheduled for Thurs the 16th for pickup...maybe. This has been a very frustrating experience with Air Van. I am certainly not happy with the communication and procedure skills of this company. Troy
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June 2021 by Francisca Scott
Our company hired Air Van to be our office movers. The relocation was massive and we were moving nearly 100 miles away to Boise Idaho. Definitely not something we wanted to handle on our own. You don’t think about the “small’ things in the beginning but it’s amazing how much needs to be thought out when moving an entire corporate office. Air Van handled everything and I mean everything! Packing, unpacking, disconnecting and reconnecting electronics, and more. We’re honestly astonished
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June 2021 by Jack Johnson
From the moment we called Air Van they were polite and professional across the board. Everyone we spoke with had a great attitude, from the office staff to the movers that handled moving our office. You guys are rockstars.
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May 2021 by J H.
Unable to deliver order as promised. Despite the fact that they have my order, and have for days, they can't deliver. Lack of trucks and drivers apparently. This is a very time sensitive order and asking me to wait until sometime next week for delivery is an unacceptable solution to the issue. A delivery company without the resources to do its job is a poor choice for shipping/delivery companies. Strongly suggest not using them.
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April 2021 by Zackary Alder
Pretty nice place.
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January 2021 by Shawzi C.
This review is a LONG time coming! This is the worst moving company ever! I have used professional movers every time I have moved and this was by far the WORST experience of my life! The estimators lie by telling you that all will be ok and they don't have issues, blah blah blah. The move from Star, Idaho to the SF Bay Area was the worst experience. The guys that picked up our load from the warehouse in Boise (we were never told by the estimator, Sonya, that would happen with our stuff sitting there for a number of days until a pickup would happen to get to the Bay Area) were horrible and the coordinator witnessed how horrible they were with their attitudes as well. I specifically requested that if there was any sign of carelessness and attitude with the guys loading our items onto the truck to get another crew but they just stood by, witnessed this b******** did nothing and once the truck arrived at our home in California, it was hell. I was on the phone with Nicole the coordinator multiple times because our items were damaged on the truck and as they were unloading the truck. The attitude of the driver and his helpers was horrid!! After several calls with Nicole, I finally spoke with Terri the district manager. She said that she would resolve the issue and she didn't do S****** I ended up dealing with Sirva regarding the claim I filed for all the damage and got a good chunk of our money back. DO NOT USE THIS COMPANY!!!!!!
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September 2020 by Kevin E.
This company rescheduled the delivery 4 times. After that told me they didn't have a truck big enough to deliver my spa. Then called with 1 hour notice wanting to deliver it. I was unable to be there so that cost me another week. Then when they delivered it they would not place it where I asked them even though they had the equipment to do so. They had no regard for the customer and everything was their way or nothing. I would not do any business with these people and recommend running not walking away them if you have a choice.
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August 2020 by Brad Todd
I called Air Van 3 times before finally receiving a call back. I have used them multiple times before and was willing to continue to reach out because I was happy with the service I received. Now as I have used them before and am aware that they have a 2 hour ($250) minimum charge. I was moving 2 vending machines, 1 from one location and 1 from a second location and they were both being delivered to the same final destination. I was quoted 3 hours to do the job. That seemed a little high to me as all 3 locations were within 7 1/2 miles. After the job was complete the total time was an hour and a half. I called Hollie Johnson, who has helped me many times, to discuss the payment. Hollie stated that the charge would be for 3 hours no matter what. I stated I can understand charging 2 hours but to pay 3 hours for a job that took half of that seemed unfair. She stated there was nothing she could do. As a business owner, we all have to make a profit but to charge double the time taken is unacceptable. I own 12 vending machines and am growing at a rapid rate and will never use AirVan again and I do not recommend you use them either. There are plenty of companies that can move your stuff that will not RIP YOU OFF
