All Pro Lawn Service receives mixed reviews from customers, highlighting significant inconsistencies in their operation. Several clients report serious and repeated issues, including property damage such as destroyed plants and poor pruning work, last-minute service cancellations, and difficulty with rescheduling that leaves lawns uncut. Communication is frequently cited as a major problem, with unreturned calls and slow email responses. A specific point of contention was a late-season cancellation that was accompanied by an offer to continue service only if the customer agreed to a substantial additional monthly fertilization package, which some felt was unfair. However, the company has also shown a capacity to make things right when problems are escalated. Some staff members, including office personnel and a general manager, are praised for their excellent response time, problem-solving skills, and professionalism in addressing complaints. The owner has been noted to step in professionally to resolve issues. Ultimately, while some customers have had positive resolutions and commend individual employees, many conclude that the service is inconsistent, communication is poor, and the company may be overextended, leading to mid-level service and customer frustration.
My experience didn't start off the best, however the staff and crew called and made it right. Tim and Brandi were excellent. My word of advice is to follow up, ask questions, and clarify what is being done and what you expect. I'll use them again now that we have open communication.
July 2022
Awesome lawn care service. They do a great job for what I need. Would highly recommend!
September 2021
Chase and the guys are hard workers. I appreciate their efforts and good customer service! Thank you!
