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January 2024 by Jane Teuber
this store is amazing everyone is so willing to help and they make customers feel so special!!
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July 2023 by Stephanie Berglund
Great service! Savannah was great at helping my daughter find jeans she liked for her body type.
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June 2023 by jai solis
The employee by the name of jai solis is so helpful charming and a dedicated worker the others helped also
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May 2023 by Joelle Stever
Great staff and management!! Really great shopping experience.
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April 2023 by Dee L.
Recently went to AE at Boise Mall. Great customer service from Tianna. She explained all the types of jeans and made suggestions on what would flatter my body type. I walked out with 3 new pairs of jeans! Best customer service.! Also shout out Manager Jae for her great customer service and welcoming demeanor. This is now my GO TO place for all my jeans!!
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February 2023 by Steph Thomas
Terrible customer service! Two employees were taking pictures for their Instagram, while the other staff on the floor was brand new and didn’t know what they were doing. Manager on duty was so rude and seemed annoyed. Awful experience.
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January 2023 by Brandy Jacobs
Rude and less than helpful staff that can’t be bothered. They act like you are a burden for shopping there and for needing assistance.
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January 2023 by Penny Layne
I really like American Eagle but i wish their prices weren't so expensive.
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December 2022 by J Soto
First time in the store I have to say it was a horrible experience very rude staff caught the cashier moking us together with the manager all because we didn't want to share our personal information for a 30 dollar return that we had the original receipt for just in case anyone at customer service cares they're names are Lauren & Hayley
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December 2022 by Hunter Levisee
Untrained staff, poor customer service.I came in to exchange a belt that I had purchased from AE because the buckle broke. As per the return policy, I was well within the policy to have my belt replaced because I had the item and they had the exact item to exchange it for. I brought my belt to the desk and the first excuse was that the manager was not present. I said I would come back later and after stopping at another store in the mall I returned. When I returned, the story changed to “we can’t exchange the belt.”This is unacceptable from a brand like American Eagle Outfitters and I will be making this known to corporate.From one customer service professional to another, 0/10.
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December 2022 by Richard Gibbons
Always have a great selection of clothing to choose from
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May 2022 by Jennifer Dattolo
Very Kind and helpful cashier
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January 2022 by Wesley Dickens
If your girlfriend is the kind of girl who doesn't like to eat much, then you may find something she would like.
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December 2021 by B B.
Rude, abrasive customer service. We didn't seek the employees out, they approached us and made us feel unwelcome.
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August 2021 by Jessica avalos
Okay. Went school shopping today. My daughter wanted to use my card and I wasn’t in the store… so she had to come and get me, no big deal. I didn’t have my card so they were able to look up my account using my ID…. Easy right? WRONGGG. spent 45 minutes trying to find my account to no avail. I wanted this to be a rant so bad, but it’s not possible. Idk who the girl was who was helping me and my daughter, but she went above and beyond the ENTIRE 45-50 minutes trying to look up my account, calling customer service multiple times and sitting on hold while we waited. Not one time did she get frustrated, even when I did. She was SO AMAZING!!!! So, thank you. Even when the 800# WAS able to see my account on the other end of the phone but she couldn’t nor were they able to tell her why she wasn’t able to, OR help her, she still smiled. Even after me being frustrated and wanting to leave, she made sure she took care of us, and she did! After trying for so long, we ended up just paying by debit card, which was honestly just fine. To the amazing girl with the tree tattoo on her arm (I think that’s what it was), THANK YOU! GIVE THIS GIRL A RAISE AE!!
