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December 2023 by B Fitness
Do NOT ever rent from this company. And if you do, take a video of the vehicle with their employee acknowledging the damage already done to the vehicle. Then, when you return the vehicle, take another video with the employee whom is checking the vehicle back in. Save all of your paperwork, as well as your pink copy of what damages are already done. They contacted me almost two months after I returned the car stating that I did over $4,000.00 in damages. Then they wanted to know if I was going to give over my CC number or if my insurance company was going to pay for it. After looking up Budget/Sedgwick Claims/Viking Collection online, know that this is a HUGE SCAM!!!!!! They try to scam and threaten people. While the CEO of Avis/Budget is worth over $30 Million. Go figure. I also rented this car initially through Costco and wrote to Costco telling them that their members should be warned of this scam. Budget/Avis/Payless car rentals will NEVER get my business again. Shame on this company!
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November 2023 by Dave Muse
Had some difficulty with payment. My fault. Brenda came up with a resolution and got me on my way
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September 2023 by Mary M
Austin is great! Always so helpful when we come to Boise.
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August 2023 by Andrew Burton
My rental came with a maintenance light and tire light on, and the glove box was broken. No rentals ever seem to have floor mats (?)This seems to be a recurring theme when I rent from Budget. The last car I rented was filthy, smelled like smoke and had a cigar butt in the backseat. The car before that had a semi flat tire. It's a hassle to walk all the way back to the counter with my luggage - so I've just driven off and dealt with the issues. Next time, I'll just rent somewhere else.
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June 2023 by Michelle Monson
Beware! Budget will not follow through with approved refunds for early returns.The employee at this location actually stated ‘ya that’s how they get you’ when I complained about not getting a refund when I returned the vehicle early when this was my ONLY condition I asked about prior to booking. I was subsequently told by corporate customer service I would get a refund and was provided a receipt reflecting this. 2 months later and no refund . Speaking to local desk employee, corporate customer service employee and submitting ticket online all failed to follow through with the ensured refund. Won’t use this company again
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May 2023 by A.B.
Hands down the place you want to Rent a car from. Austin was very helpful, quick, knowledgeable, and knows what he is doing. He will definitely get you what you need.
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August 2022 by Lise Scovill
I always try to rent from this budget office. They are always kind considerate and very easy to work with. I have gotten upgrades multiple times now which has been very kind of them, Compared to other places where I have ended up being downgraded because they've been out of vehicles. Definitely the best budget car rental place in Boise
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July 2022 by Rene Gutierrez
First time renting a vehicle and my experience with Austin and staff at Budget Car Rental was absolutely amazing. I had to call back for an extension and every interaction was top notch.
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August 2021 by Logan Shay
We were told that we needed to have a 200.00 hold on our bank card , so they could it in case something happened , they would have the money in hand. Standard. I get that. We get to the window, they say no, we want a 300.00 hold on the card. I will never go with them again. Never agsin!!!!
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April 2021 by Norma
Fast service.
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December 2020 by Nurse Becca
Very nice service. They are caring and attentive here.
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November 2020 by Ciarra Cunningham
Rented a car from budget in Boise, Idaho and they were absolutely horrible to work with. They lied to me and charged me for fees, I should have never been charged for. I was there for a funeral and am a single mom of two kiddos with the third on the way in two months, they did nothing but take about $700 in total from me, on top of the $800 they already charged me for. I contacted them over it and they said they could only help me with $200. The man on the phone wouldn’t tra
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November 2020 by Karen Iddings
Robert and staff have gone above and beyond to accommodate me on multiple occasions. The past few months I have had to rent from them due to my own car being in and out of the shop. Whether online, over the phone, or in person, they have been very helpful to extend my rental when needed or give me the perfect vehicle for a trip. If you need a rental in Boise, I highly recommend this location over the airport hands-down!
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October 2020 by Salina L
As I was browsing to see what was available and prices for our vacation, i got a pop up from the site that says if I gave them my email address, they would take 30% off any reservation. So I did!!! I then looked at every model they had available and their “sale” price was listed....and not 1 was even 10% off!!!! Thanks for the scam and just going to sell my email!! Will definitely NOT rent from here now!!
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July 2020 by Taylor Wisler
Best place to rent a car in Boise. The staff are super nice and helpful, location is in a sketchy area but close to downtown and easy to get to. Much better prices than renting from the airport
