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November 2023 by Faustino Carreño
You definitely have to heed the "buyer beware" warning when dealing with these car rental companies. I am very disappointed. I had been very happy renting from Budget. Budget was my first choice when needing to rent a car for business or pleasure. But this last experience has made me cautious. I don't know if it was due to price gouging or a clerk oversight, but I was thoroughly shocked they didn't honor the 501 free miles with the prepaid transaction.
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November 2023 by Paul Lomboda
Good place to go to for car rental but we got minivan that wasn’t cleaned after whoever used it before us, I didn’t notice it in the dark but next morning we had to clean it up before loading for trip.
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October 2023 by Dani Romandi
I can not express the ease and helpfulness that we received with renting our car at the Boise airport. Made our reservation easily, and waited in line for a few short minutes before meeting a nice woman who helped me get my truck and head on out, very quickly from the airport. The ease of finding the car, checkin in and out and returning the car is super simple and saves so much time! Thanks for the great service and kindness!
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October 2023 by Mike C
First time using Budget and my experience was excellent. A big thank you to Martha for taking great care of me and for going the extra mile with her understanding and professionalism. I'll be renting from Budget again! FIVE STARS HEREUPDATE: 2 day later - Great pricing but be sure to top off the tank to complete FULL or else you will be charged. I left with 7/8th of a tank, per the contract and brought it back with almost a full tank (more than when I left per the contract and my memory) and was charged 1/2 gallon. Said I left with 13.7 and returned it with 13.1. I returned it parked somewhat downhill facing the airport but rented it while parked at a different angle. The gauge read higher at return than when I rented it even after topping it off before returning it. So, TOP OFF NO MATTER WHAT until it almost pours out. 4 STARS HERE since contract material not taken into account.
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October 2023 by Dennis Cole
Service was excellent, but only after more-than-expected "Fast Lane" customers were helped ahead of me. My Toyota Rav4 was clean, but in 2023 it's surprising a vehicle still uses a key and requires headlights to be physically turned on. Drop off was quick and efficient.
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October 2023 by Michael N.
Have rented from them twice and BOTH times they tried to sneak in charges for gas when I have PROOF of pictures and receipts that I filled the tank beforehand. Absolute scam artists. Stay far far away.
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September 2023 by Dave Casagrande
The Budget personnel at the Boise airport are incredible individuals. They are always kind, helpful, fast and efficient as well as very respectful of your time and the travel issues that you’ve been through. I cannot speak too highly of these individuals. I will always rent from budget, even if it’s not the best price, because of the quality of these people.
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September 2023 by Isaac Aguilar
The service was great, the vehicle not so much. Picked up the vehicle Friday evening and drove it up to warm lake lodge, parked it and did not use it until Saturday evening to load it so I would be ready to leave the next morning… but it did not start, the battery was drained and I had to look for a jump (there’s no phone service so I couldn’t get a hold of Budget) . I looked at all the dials, lights were set to the “auto” position and nothing was left on. I would not expect for there to be an issue with a vehicle with around 5000 miles.When I picked up the vehicle the staff was great! No issue picking up.Drop of was great too, except I expect them to seem more concerned about me having issues with the car (it also gave me a “Electronic Throttle Controller Service” alarm on the dash)
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September 2023 by Rebecca Cluff
I booked a rental for my husband through Expedia. It was very last minute because he was traveling for a funeral. When he picked up his car they added several supposedly optional features that he neither needed nor wanted. Not to mention he didn't realize he was getting. The rental ended up costing us nearly double what our booking reflected. I would not recommend them.
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September 2023 by Tammy Gibbons
The pick up agent and drop off agent were both lovely. The car was great and was in fact, a newer model of what I drive at home, so that was nice. My paperwork all said expected charges $98. I was actually charged $157. Until I get a satisfactory response as to why that would be, I will be an annoyed customer.
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August 2023 by G Mtz
I had a flat tire close toMcCall, ID and the vehicle did not have a spare tire nor jack or tools for changing it. Budget sent a towing truck for picking up the vehicle and provided a new one, but I had to accompany the driver for two hours to the closest rental location (Boise airport). I lost the whole day of family activities due to this insident. A spare tire would had saved the day, I would be able to change it in 20 min. Next time you rent a vehicle with Budget or any other rental company, make sure the vehicle has a spare tire and jack and tools.
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August 2023 by CANDICE PERZ
Renting a vehicle for a large group vacation can be worrisome but our rental from budget was outstanding and surpassed our expectations. We rented a full sized van for our group of nine - plenty of room and our vehicle had enough horsepower! We put on 1800 miles and saw everything and more for our adventure in Idaho! Great customer service, location close to the airport, price was right and easy return - fully satisfied and would recommend to anyone!
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August 2023 by Kimberly Devine
Budget charged me $450 for “animal hair” being left in the vehicle. Did it really cost $450 to vacuum? I would have done it myself for $1 at the gas station if I had known their policy. I didn’t know the policy because they couldn’t get my email address right to send me the agreement. I had to call three times and then all they sent was the confirmation of the rental. No other information was provided. The vehicle had mud stained floor mats and smelled like smoke when I got it so it wasn’t even clean for me. But then they charged me a cleaning fee so they could get it to an acceptable condition for the next customer. How is that fair? The charge came out of nowhere a month after I rented it. When I called to find out what was going on they told me it was related to the “billing letter” they sent me. I never received it because they still couldn’t get my email address right. I explained everything and then asked to talk to a supervisor but of course none were available. I was told specifically that a supervisor would CALL me within 24 hours. That didn’t happen. About 48 hours later I got an EMAIL from a supervisor saying the charges were deemed valid. Funny how they got my email correct this time. This was a terrible experience. I will never use Budget again.
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August 2023 by Chris Yanke
Jon is a champ! I rented a Chevy Malibu and my car was perfectly clean. The process was very easy. I think this is actually one of the easiest airports in the world to rent a car from… But I found the process entirely easy and thanks to Jon? It was quite simple.
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August 2023 by Sharon Blasingame
Bosie Idaho is a smaller airport than Portland so it was nice that the pickup center was easy to find, the price was a few dollars less than my quote and I was given a very nice electric car "Genesis". My only complaint is wish they told me how to charge it, did I need to charge it (45 minutes at least). I got schooled on fuel but not this.I did return it a little under 100% and did not get an extra charge but I did have a little anxiety not knowing and couldn't find it on the Budget site either.Otherwise this was a great rental experience.