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January 2024 by Maureen C.
I am a retired woman. After a fender bender that was minor but left my front bumper hanging off the front of my car, I pulled into the Caliber Collision that is just around from where I live. They don't take walk-ins but had me come in the next morning to get an estimate on the repair. The next day they actually reattached my bumper for way less than I expected to pay. Every repair will not be so simple, but these guys are honest, friendly and get my highest recommendation without hesitation.
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November 2023 by Mark Thornton
The service was GREAT! The communication during the process was GREAT! Sean was AMAZING in making sure I got the best experience possible! Very, very satisfied and impressed with this shop and their employees!
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November 2023 by Debbie Mcdermott
I know a few people that have had work there, so I was referred to caliber and they did more than an amazing job on my car. Somebody backed into me at a stop sign. Yep that happened loll. They had to replace my whole front end bumper and it’s probably one of the most beautiful jobs on a car I’ve ever seen. I am more than happy, and I would recommend caliber collision before any other place. also, the customer service was super amazing and my car was detailed in and out they went over and above.
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November 2023 by Mac Minor
Austin, at Caliber Collison is by far one of the best techs that I have had work on my car. Not only is he insanely knowledgeable about his trade he was also able to deliver my car well ahead of the scheduled repairs. Initially I was worried when I dropped my car and they told it would take 3 months to fix. After my insurance stopped covering the rental i called to let Austin know and he made it a priority to get me back Into my car ASAP. He was 31 days early on the repairs and I just can not thank his and the caliber team enough. Hopefully you’ll never need a car repair but if you do caliber collision on five mile is the best shop in Boise! Ask for Austin!Services: Steering & suspension repair
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November 2023 by James Bertine
Caliber Four Mile Rd is simply superb at making any damage to your auto turn out to be just as new as when you purchased it. VERY professional. Vehicle is ready for you to drive away when they say it so at the beginning of the repairs. Highly recommend their services.
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September 2023 by M H
Took my Tesla in after I got hit and everything went smoothly and efficiently. No stress whatsoever. Austin is really nice to work with and communicated well throughout the whole process. I'm very happy. Thank you.
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September 2023 by Laurie Downen
I chose Caliber Collision over other choices for a few reasons. Shawn deserves kudos for making my repair and visits as pleasant as could be expected. My experience was exceptional. I expected there would be a reason to grumble a bit but my repair went as smooth as glass and I’m back on the road again and a happy camper.
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August 2023 by Mathias Henriksen
For those of you who always seem to be in a rush: This is the only place you would want to take you car for any repairs and fixes needed period. If you want the best of the best, this is it!For those not sure who to trust, I hope this helps:We've all dreaded the possibility of someday coming back to our beloved modes of transportation, to come back to our cars, only to find them in less than perfect condition. Or even worse, end up in some sort of accident be that our own fault or someone else's; we loose, because now our prized possession is no longer perfect. It's no longer pristine. It will never be the same.Of course traveling on any road today, no matter where in the world you are, you're inevitably going to end up in some sort of a situation. Which is why we all carry insurance, hey, it's even required by law. And with it being inevitable, either right after you drive it off the dealership lot or 10 plus years later; having a professional company, that isn't just there to feast off of your misery, take even more money away from you, or make you consider even harder just staying at home, order in, set up a home office and forget about the dangers that lurks outside: Caliber Collision on Five Mile with Ryan Stillman at the helm is heaven sent.From the moment the incident occurs, until you're back on the road; that feeling of coming home after a bad day, being able to finally take care of yourself and knowing it will now be okay, that very feeling is what you get when you first meet the people at Caliber Collision on Five Mile.This is a very busy location, that not only are the only ones who can deal with Tesla vehicles in the Treasure Valley but still deal with other cars also; that there is even time left in the day to meet and greet new customers as if You are the only one that matters, that Your needs for Your vehicle is the outmost important matter in the World: it is quite humbling to have experienced professionalism at such a level, knowing again how incredibly busy they are with their at all time overflown ocean of vehicles they have to work on.Having a Super Hero, much like your very own Captain America, that will make sure everything is done by the book, that you're treated like Royalty and always kept up to date, always have time for a question or input, always around to ensure the process for Your vehicle is followed to a T, and nothing less than perfection is accomplished: Austin Blake, who I had the pleasure of having as my Service Advisor through out my horrendous incident that put a stop to my life, him and the rest of the team that to my knowledge worked on my vehicle: John & Jorge, made what started as some of the worst things that had happened to me, to end with some of the best that had happened to me personally.Everything from the best Manager I have ever personally experienced in any business; Ryan Stillman, who stayed after hours to allow for above and beyond customer service for me. The ability of just dropping of my rental and resuming life from their shop when it was all done. The squeaky clean car I got back, in a BETTER-THAN-FROM-FACTORY-NEW state, to the follow-up afterwards in case there was anything I was not satisfied with: The whole experience was as surprisingly pleasant and smooth, despite my enormous load of inquiries, worries and frustrations.I wish every single company out there, could take a page from this locations book, no better yet, take the whole darn book! Because topping the level of service, professionalism, skill and workmanship is just not possible.I trust this location; Caliber Collison on Five Mile, more than I trust my Tesla Service Center (not that I have anything bad to say about them) the level of professionalism is just leagues above and beyond the manufacturer of my car.So with everything I have, I say thank you! Thank you Austin. Thank you Ryan. Thank you John & Jorge. And thank you, to everyone else at Caliber Collision Five Mile for making this such an awesome experience through and through.Your friend, patriot
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August 2023 by Mathias H.
For those of you who always seem to be in a rush: This is the only place you would want to take you car for any repairs and fixes needed period. If you want the best of the best, this is it!For those not sure who to trust, I hope this helps:We've all dreaded the possibility of someday coming back to our beloved modes of transportation, to come back to our cars, only to find them in less than perfect condition. Or even worse, end up in some sort of accident be that our own fault or someone else's; we loose, because now our prized possession is no longer perfect. It's no longer pristine. It will never be the same.Of course traveling on any road today, no matter where in the world you are, you're inevitably going to end up in some sort of a situation. Which is why we all carry insurance, hey, it's even required by law. And with it being inevitable, either right after you drive it off the dealership lot or 10 plus years later; having a professional company, that isn't just there to feast off of your misery, take even more money away from you, or make you consider even harder just staying at home, order in, set up a home office and forget about the dangers that lurks outside: Caliber Collision on Five Mile with Ryan Stillman at the helm is heaven sent.From the moment the incident occurs, until you're back on the road; that feeling of coming home after a bad day, being able to finally take care of yourself and knowing it will now be okay, that very feeling is what you get when you first meet the people at Caliber Collision on Five Mile.This is a very busy location, that not only are the only ones who can deal with Tesla vehicles in the Treasure Valley but still deal with other cars also; that there is even time left in the day to meet and greet new customers as if You are the only one that matters, that Your needs for Your vehicle is the outmost important matter in the World: it is quite humbling to have experienced professionalism at such a level, knowing again how incredibly busy they are with their at all time overflown ocean of vehicles they have to work on.Having a Super Hero, much like your very own Captain America, that will make sure everything is done by the book, that you're treated like Royalty and always kept up to date, always have time for a question or input, always around to ensure the process for Your vehicle is followed to a T, and nothing less than perfection is accomplished: Austin Blake, who I had the pleasure of having as my Service Advisor through out my horrendous incident that put a stop to my life, him and the rest of the team that to my knowledge worked on my vehicle: John & Jorge, made what started as some of the worst things that had happened to me, to end with some of the best that had happened to me personally.Everything from the best Manager I have ever personally experienced in any business; Ryan Stillman, who stayed after hours to allow for above and beyond customer service for me. The ability of just dropping of my rental and resuming life from their shop when it was all done. The squeaky clean car I got back, in a BETTER-THAN-FROM-FACTORY-NEW state, to the follow-up afterwards in case there was anything I was not satisfied with: The whole experience was as surprisingly pleasant and smooth, despite my enormous load of inquiries, worries and frustrations.I wish every single company out there, could take a page from this locations book, no better yet, take the whole darn book! Because topping the level of service, professionalism, skill and workmanship is just not possible.I trust this location; Caliber Collison on Five Mile, more than I trust my Tesla Service Center (not that I have anything bad to say about them) the level of professionalism is just leagues above and beyond the manufacturer of my car.So with everything I have, I say thank you! Thank you Austin. Thank you Ryan. Thank you John & Jorge. And thank you, to everyone else at Caliber Collision Five Mile for making this such an awesome experience through and through.Your friend, patriot
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June 2023 by Grace Harker
The only Tesla certified body shop in the Treasure Valley. My repair went extremely smooth and the vehicle was ready earlier than expected. Caliber handled the communication with the insurance company and the rental car company and made things really easy on me.
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June 2023 by Nic Lee
Sent in for a body repair. Awesome service and constantly updating me of the progress. Great work!
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May 2023 by Catrina P (JuniCat)
These guys are great. Got my car back within a week of repairs being started and 3 weeks earlier than estimated. Highly recommend. Very professional. Keep you informed throughout the entire process.
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May 2023 by Kim Navarro
The Caliber team took great care to make sure I was well informed and everything went as they promised. The damaged was repaired very well and the car runs great.Services: Painting
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April 2023 by Mike Campbell
This place has blown me away with over the top customer service. Real customer service with someone who truly cares is insanely rare these days. Personally I have never had a better experience with a body repair shop or any place for that matter. I went with them initially because it was my insurance company’s recommendation. Long story short insurance wouldn’t cover a part of my car because they were claiming that damage specifically wasn’t caused by the accident, it was literally not drivable at that point, it was a ridiculously frustrating decision. Ryan the gentleman I worked with agreed it wasn’t right and covered it themselves! I honestly couldn’t believe it. Of course the issue spiraled and they found a few more issues and they still covered it as well as covered our rental for the additional days that insurance wasn’t going to pay for! I can’t say enough or elaborate enough about how blown away I am about the whole situation. Thank you so so so much from my family and I to Ryan and the rest of the crew at caliber collision off five mile. I will be a lifelong customer and recommend anyone go to them for any body repair needs without hesitation. A++++Service: Body & Trim
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April 2023 by Len Anderson
I have used this location (formerly West Side Auto Body) for years. A few weeks ago i called about getting my Tesla in for bumper repair (this is the ONLY certified Tesla repair shop in Idaho). I was told I would get a call back the following week to schedule an estimate once they receive an estimate from the insurance company.I called the next week and was told by Mindy that she received the email but hadn't had a chance to look at it but would call me back later in the week when she did.I never received a call back.I waited another week to call. This time a guy answered and told me to be patient because there is only one person working with Teslas and he has 40 ahead of me.Well it has been 2 weeks since and I still have not received a call. Even a courtesy call would have been nice.
