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April 2024 by Diane Davis
Quiet. Extremely clean. Employees very polite and accommodating. Will definitely stay here on my next trip. Price very reasonable.
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March 2024 by Dan Higgins
I came into town from Salem Oregon the guy behind the counter. I asked him for a little bit of help to fill my paperwork out. I don’t know how to read or write and he wouldn’t help me at all then he got nasty about it.
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February 2024 by pamala305
Despite its age, it is very clean and well taken care of. Employees are very helpful and very pleasant.Rooms: Very spacious
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February 2024 by Vidal fernando
Excellent rooms and at the same time their service. Good experience.
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February 2024 by Romer Vera Bonilla
Excellent service, 100% recommended
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January 2024 by Brenyanna R
Really rude guy on audit tonight both the people were just talking mess about the job and how the boss wanted to add someone else it was just rude and not good to hear it. I stood there for 5 minutes before getting the help I needed plus with the extra attitude. Like if you don’t like working nights or talking to people find a different job. Lady that I saw at front desk with him was super sweet and kind. Thanks:)Rooms: Super nice and clean
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December 2023 by Catherine Wilson
We stayed at the Candlewood Suites-Boise and I wanted to share our experience. It's clean, the Location is great and the Service from the Front Desk and all other Team Members were very friendly and professional. I do want to mention Frank who works the Front Desk and I just learned he is one of the Managers. I cannot say enough nice things about him. Friendly, Personable, Funny and Helpful and Kind. Our stay was for Medical Reasons. And he made it a very pleasurable stay. Thank you Frank!
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December 2023 by Doni Nielsen
From start to finish, charged my card for deposit to each room $50 each, total of $100. Booked on Expedia. The guy lied to me saying he wasn’t going to charge me the $50 only $1. They couldn’t find our reservation for the second room. We get that figured out, go to room it’s gross, not clean. I tell them it’s not clean. They kinda clean it. The 2 rooms didn't smell good at all. They smelled like burnt smoke. We check out and told my $100 would go back to my bank, nope it didn’t, I had to call them again to see why I didn’t get my money and they didn’t check us out. All together the service was horrible and not the best.
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October 2023 by Robert Diaz
Joshua gave me the best service I had received in a long time. I usually travel a lot but Joshua made me feel like I was at home. If more of your employees were like him, I would definitely stay more. Thanks!
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September 2023 by gracie campbell
The guy with bleached hair is so rude. He rolls his eyes when you ask for more towels, toilet paper and etc, doesn’t like to accommodate, sits in the back the whole time. I’ve never met another hotel worker that hates his job so much. iam very clean I like to vacuum because I have a 18m baby who likes the eat anything even when I cook and drop tiny crumbs he will find it no matter how tiny and eat it sometimes it’s good I’m scared he might be allergic too. I went downstairs and there was a man just leaving the counter with his room key and the worker turned around and went to sit down and didn’t see me so I tried saying something before he sat down and when I said it is when he scoffed and rolled his eyes. I understand we all have bad days but I just feel everytime I go to the desk when he’s there that I’m bothering him. I asked for a vacuum which was a different one the prior workers were letting me use, and I tried it, it just pushed the crumbs around I brought it back and asked for the other one and was told no it’s not for guests, which is fine. But I was confused because everyone else at the front desk was ok with us using it. It was more to do with his attitude towards me when I come to ask for things for the room. frank was awesome tho, he always asks what you plan on doing when you go out the door, gives reccomendations, super kind and always says have a nice day when you walk out.
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August 2023 by Robbi Hamida
We are are staying at the Candlewood Suites while dealing with some personal drama. The hotel is clean. We booked a suite which is great to have the separate bedroom, which allows two us us to work in private.Also, a shout out to Frank at the hotel. We were having some car trouble and needed tools, and he jumped in with assistance, which was an enormous help.
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August 2023 by Lauren Helander
While I was in the shower, the shower head fell down and barely missed my head. Tried to call the front desk, but the phone didn’t work. Without apologizing, the clerk rather curtly asked if we wanted to switch rooms (for our one night stay). I am glad it happened to me and not our 5-year-old son. Most Candlewood Suites we have stayed at are very well maintained, clean and the staff is polite. This one fell short.
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August 2023 by Mark Dougherty
We have been traveling for 10 days on business and pleasure.. it was our worst IHG experience so far. But it was a bed. The paint on the exterior is going to be pretty, but perhaps some interior focus would be better spent. Won't be back.
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May 2023 by Jordan Deal
This place would get zero starts if possible. We booked a room for $250 for a concert which is spendy.We get there and the check in host was extremely nice and polite, name was frank.However we get up to our room only to realize that the inside of the bath tub is covered in black curly hair, there’s back hair on the floor and in the bed.The counter was also extremely dirty.We just find that spending $250 on a room it at least should’ve cleaned and the manager of this hotel should acknowledge it and make things right. But that is not the case.We will absolutely not be ever staying here again. Very disappointed.
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May 2023 by Douglas Frasier
Clean, nice staff. Not very close to downtown but a short drive gets you there. Nice exercise room, laundry facilities and bikes for rent. No pool and no breakfast since each room has a kitchenette.
