Public Storage in Boise offers convenient storage solutions with a focus on customer service. The facility provides easy online reservations through their free eRental option, allowing customers to skip the counter and move straight into their units. The staff is described as friendly, helpful, and patient, with specific praise for employees who assist with setting up units and addressing concerns. Customers appreciate the cleanliness of the units and the streamlined process for renting and canceling, making it a hassle-free experience. However, some mention hidden fees and the initial low move-in rate of $1 can lead to higher monthly payments starting from the first month, with costs around $65 or more. There was a positive experience with customer service when addressing rent increases, with staff negotiating discounts and providing useful advice. Overall, the storage facility is well-regarded for its location, ease of use, and helpful staff, though potential customers are advised to compare prices and understand the fee structure before committing.
I had an awesome experience and Deanne provided excellent customer service to me! What a tremendous help she was!
June 2026
The kiosk was very easy and fast to use. Todd was also very helpful to me! Thank you Todd!
June 2026
This is a very good public storage place.It's very clean.Everything is very accessible.I have had 0 problems.The only thing that I think would make it greater than 5 stars would be.If it was twenty four hour access.
