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October 2023 by Stephanie Glasser
To start, when I arrived in the store it was a mess. I was ignored and there appeared to be nobody working. After about five minutes someone came from the backroom and I had to go up to them and ask for a piercing. The piercing went on and I asked several times for the women to move the dots on my ears and she did not listen. The piercing was un even and went in sideways. After several days the pain became unmanageable and I took them out. I was pierced by a women named Nicole. I went to the Nampa location and the store manager was very helpful and re pierced my ears for free and was very professional.Save yourself sometime and do not go to this location. And if you do make sure it is not Nicole piercing your ears.
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October 2023 by Aundra James (Aundra)
Really bad customer service... Last week my mom got this hairclip. And it broke the next day when she went to put it in my hair. So I took it to Claire's to see if I could swap it for a new one. It was on the shelf and the lady looked at the 1st broken clip then handed me the new one which is in the picture. Yesterday I wore it to work then when I went to take it out it broke on the same place... Took it back to Claire's to see if I could just swap it for a new one. I thought I could just use my mom's email or phone number and they could pull up the transaction. Turns out they can't yet my mom was told it could be pulled up like in this way. Apparently I needed the receipt and the broken hairclip or I needed the card that was originally used to pay for it and the tag for the clip. I didn't have either so I asked her if she could keep the hairclip and warn others about it breaking easily. She said she's just going to throw it away. Thanks a bunch.
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May 2023 by Abigail Robertson
My daughter was so excited to get her ears pierced but was really nervous. The staff was so accommodating to her needs and two of them were able to pierce her ears together. I think their names were Mary and Carl? My daughter walked out super happy with her piercing and they even gave us a card where you get a few discount codes once you get your ears pierced. Incredible employees and great selection of products!
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May 2023 by Bailey Cady
I wandered into Claire’s with my niece. She was having a very bad day, so I figured a little retail therapy would do the trick. The employees helped make our visit extra special, especially Mary. She was fun, kind, and still professional at the same time. Mary helped turn around the mood of a 7 year old girl and even helped her pick out some jewelry. This store is fantastic! We will be back!
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May 2023 by Chris Gross
We took our daughter to Claire’s for her first ear piercing and what a great experience from start to finish! Great selection and the girl that helped us was super friendly and very professional.
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May 2023 by Raven Pantoja
I was in Boise to visit family and we decided to take a shopping trip to the mall. We had the BEST experience at Claire's. The staff was friendly, the store was very organized and clean. They made my daughters feel so special. Thank you ladies!
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May 2023 by Darci Walker
Mary is probably one of the best employees I could have ever dealt with at any store!! She makes it so lively!! Keep her around!! Thank you for being so kind!! You rock!!
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May 2023 by Shelby Williams
Most Claire’s are going downhill, but this one is the exact opposite. Great staff and management. Keep it up!
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April 2023 by brianna petersen
The girls in this store are so helpful and welcoming! This store was very clean and well organized.
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February 2023 by Ryan
Excellent help. Ensured my daughter wanted to get her ears pierced or not. Very kind and helpful. The shop was busy today but they immediately helped us.
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February 2023 by Briana Livingston
Three separate occasions we tried to use a gift card. Two times their machine was down. Third trip back they finally told us they actually can’t take the type of gift card we had. Would have been helpful to know that three trips ago!
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December 2022 by ALI JALAL
My wife did ear piercing with a gold earrings and her ear was so irritated and experienced a swelling bump and redness for 5 months. when she called the store they told her to take the earing off and come back after she heal so they can make a free ear piercing..But when she came back with her piercing receipt and a photo of her swelling ear, the gril working was rude and non-respective and she want her to pay money again for new piercing. dont get pierced here.
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December 2022 by Ali Alrawi
Bad customer service. Don't get ear piercing her. Go to a professional
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August 2022 by Melissa Duncan
Was surprised at how busy the store was for a Wednesday, but overall great customer service. Eryn and Karley pierced my daughters ears both did a great job and we were happy. There did seem to be a lot going on though, maybe save shipment and re-arranging for when the store is slower or closed.
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August 2022 by Natasha Mattison
Over all was way busy and we stood by the ear piercing place for more then 30 mintues so we walked out. Other then that they had a lot of accessories