Eyemart Express

Most Recent Comments

• May 2023 by Muffet J.
  Two other elderly ladies and I were waiting for service. They must have been there for at least 20 minutes since I had been waiting for at least 10. A young man walks in - 30 - 40 - and immediately jumps to the front of the line. Couldn't do enough for him. Obviously, at Eyemart Express older women are invisible.
• November 2022 by Steph G.
  My husband and I went to the Nampa store. We both got exams from Dr. Bloom. Very knowledgeable, professional and friendly. We each got 2pairs of glasses. Jenn assisted both of us with choosing and fitting the pairs we picked. Jenn was excellent , very knowledgeable and friendly. I would rate her 10 stars if possible. Thanks Jenn for your help
• July 2022 by Kevin W.
  I have been buying eyewear for 30 years, and I have never had a worse customer service experience. This was my first, and last, experience at an Eye Mart. The eyewear specialist laughed when I didn't have a vision insurance card and asked if she could look it up. (I had just left Lens Crafters to get my prescription, and they were able to look it up.) Next, I asked if they could use my existing frames. She checked with the lab and came back and said, "no". She offered no explanation or any other options. I just left. I couldn't imagine what the experience of actually buying something from them might be like.
• April 2022 by Elizabeth R.
  Wow the worst customer service I have ever witnessed. an older lady (70+) had gotten a ride from over 40 miles away to pick up her glasses. She felt like they weren't right and wanted help. She was told the glasses are fine and she needed to adjust to them. end of story for her because they totally ignored her just sitting and waiting for help. Which gave me time to chat with her. She was told come back another day. She came in from Mt. Home and can't plan for another trip in. The response was" why did you come here in the first place?" After hearing that I decided to get my glasses (the ones I came in with) and leave and they wouldn't give them back so I charged into their back stage area and demanded they return my glasses so I can leave. After heated words were exchanged with the rude, aggressive and unprofessional manager I was given my glasses and left. She shouted after me that I am banned from their store..... as if I would ever consider going back. Skip this place. There are many great alternative places to get your specs.
• March 2022 by Danielle O.
  Inside out: the place has an open layout, plenty of parking in the strip mall. Selection: I know there are tons of places to shop online for glasses, but there is no substitute for feedback from their friendly staff and the ability to try them on (virtual doesn't feel the same.) Top to bottom they have a reasonable selection for glasses. Service: It's busy, that's just a fact. No matter the time of day they always seem to have a wait. Ive seen a negative review on here about others being served before them when the person came in- and that seems to be because the one desk you check in at serves multiple purposes. Some people are there for fittings, some to purchase, some for repairs, it's not just first come first serve because all the needs aren't the same! That being said the place has lovely service, I've been coming for years and never had a problem. I've seen them own their mistakes and fix them, they are beholden to lab errors and product issue like everyone else these days and that can be frustrating but they do a great job. Jules, the manager there I can't say enough good things about. Overall: it's a wait sometimes, but I've never had a problem with any other situations!
• August 2021 by Sergio A.
  Warning, do not go here. Someone who owns this terrible business should pay attention to the 0 and 1 star feedback they are getting, consistently. 45 minutes of my life wasted at the eyeglass center. Never again. This review is strictly for the miserable service that the eyewear people provide. The service here is non existent and a complete insult. After having an excellent and very thorough eye exam, I walked out to check in to the eyewear side of the business. I went to the counter and was met with repeated "We'll we right with you" from 3 different employees. Tiring of the BS, I took a chair and waited 10 more minutes until 3 different customers came in and a line was forming. One male employee went to the check in station and started taking names. I walked up and reminded him that he saw me standing there earlier. The answer I got was "right after one person." It was a person who came in after me. Then I watched the other two people who came in after me engage busy employees and they became the next two waited on. When one older female employee who seemed never to look at the check-in list waited on two more people who just walked in, I left. I can get glasses anywhere. If you want to get screwed, go to eyemart for glasses. The optometrist side is very efficient and I strongly recommend them. The eyeglass side of the business is ship of fools.
• July 2021 by Tatum W.
  Had such an amazing experience here. Was from out of town when a pair of glasses broke and they made 2 pairs of glasses within an hour!! Sarah helped us and was very helpful!
• July 2021 by Sam L.
  In short: Amazing experience and results! Everyone single employee I interacted with was friendly, helpful and skilled. They produced two pairs of glasses for me in 28 minutes. I have a complicated RX, but they nailed it first try! Long story. Diamond Lake, Oregon (a bit north of Crater Lake). I was on a road trip from the SF Bay Area and trying out a new paddle board with my daughter. My phone (which I thought was secured to a waterproof float), fell into the lake and sank. I jumped in and got it! (The lake is fairly really shallow and super clear for about 100yds from shore). As we paddled and drifted, verifying that my iphone was good, I realized my glasses were gone. A search was fruitless. Maybe a rainbow trout can see better now :-) 1000's of driving miles left on our journey and I only had my reading glasses and sunglasses. Boise, ID was our next overnight stop. Sitting in the dock of the lake, I tried several places near Boise, and eventually connected with (Rod, I think his name was). I read off my RX, and he said "sure we have a full lab and could get those done for ya... same day." The next morning we were in Boise - and I was at EyeMart Express when they opened. They helped me quickly, told me about their ridiculous savings promotion, quickly helped me select two frames (honest feedback!) they said they'd be ready in about an hour, and I walked to get some coffee, thinking to visit the Old Idaho Penitentiary for a tour with the family while the glasses were made. But 22 minutes after I left EyeMart, I got a text that 1 of 2 was ready for pickup. I was still waiting for my coffee! Six minutes after that, the 2nd pair was ready! When I got back to EyeMart, the place was packed! The employees quickly worked through the queue of people ahead of me. I was prepared for disappointment and having to settle for not-so-great emergency replacement glasses. But I was surprised and delighted that they were perfect! It made the rest of our road trip safer, much more enjoyable, and more stylish for the photos! Thank you EyeMart team!
• April 2021 by Renee Naylor
  Don't be fooled. I broke my glasses and needed a pair just until my insurance kicked. Two pair of glasses, progressive lens for $78 lured me in. However, there are so many add on expenses. Supposedly warrantied for 12 months not really, you pay extra for that. Etc. etc. 2 pair of cheap frames, plastic lens with no anti glare (was told the extra special warranty covered it, so I paid $50 for the Protection Plus), I have two cheaply made, worthless pairs of glasses that cost me over $200. Without anti glare wearing them are miserable. The progression is wacky. I should have stuck with my dollar store readers. Seriously, don't go.
• February 2021 by Cody J.
  I went here and the lady I was working with kept charging me for things without even asking me. She charged me for a scratch warranty without asking after leaving I learned that they get commission. I would never go here again she just cared about her commission and not me has a customer and she never really showed interest to me as a customer she was just talking to the other worker and not really helping after I picked up the glasses she rang me up and charged me for everything my bill was over 300 dollars.
• November 2020 by Rebecca S.
  Staff is following county mandates for masks, but manager isn't enforcing customers wearing masks. Social distancing isn't happening during busy times. This is a good place to go to get Covid-19. I won't be back.
• July 2020 by J M.
  The WORST experience ever, z-e-r-o stars!!!!!!!!!!!! This was my first time ever at the Boise Eyemart. It had been several years since I bought new eyeglasses and after trying on frames, I chose the ones I wanted. I had my old eyeglasses with me and asked them to examine the lenses in them and to use the SAME lens material to make the new eyeglasses. But, instead they made the new eyeglasses with the wrong lens material TWICE and were very rude and condescending to me when I told them I couldn't see out of them. They told me that they would "not make them again", so I asked for the manager. And it went from bad to worse... The manager Brian, was extremely arrogant. After examining my old eyeglasses again, he determined that they had been using the wrong lens material in the new eyeglasses (that is why I couldn't see out of them) and it would take 7-10 days to order the correct lenses. There were no apologies for this. And I did not hear back... So, nearly two weeks later, I contacted the corporate office and and they determined that I would receive a full refund, along with the correct eyeglasses. The corporate office called Brian, the manager at the Boise store to ask him about the delay and they told me that Brian had ordered the WRONG lenses (again) and had to order them (again). The corporate office told me that Brian would be making the lenses and assembling the eyeglasses himself. And, when I finally got a text, that they were "ready", I went to pick them up. BUT, I noticed that the frames had been DAMAGED and there was a big dent on either side in the front, maybe from pliers. ?? AND they did not have another frame with the same design, so they put the new lenses in a "similar" frame and told me they would have to order new frames and that would take 7-10 MORE days. SO... I called another Eyemart store in Nampa and found that they had the frames in stock and would switch them out, instead of waiting for them to be ordered. I went to the Nampa store and while there, the lab tech Sam, was very helpful and noticed that one of the new lenses (that Brian, the Boise Eyemart manager assembled himself) had a big flaw in the anti-reflective coating. (I wondered why they seemed smudged after cleaning them)... A FLAW in the lens, on top of the DENT in the frame. The Nampa store had the same lenses in stock, so the lab tech made another lens to replace the flawed one and put it in the new frames. Later that day, I received a text and vm from Brian, the manager at the Boise Eyemart. He told me that I am "not welcome" in "his store" again. As if it was wrong of me to expect the eyeglasses to be made correctly, without damage?? No doubt, he told me this because he had made yet another pair of flawed eyeglasses AFTER all the times of already messing up and didn't want to own up to his incompetence. He had NO intention of ordering more eyeglass frames (to replace the ones he damaged), or to replace the flawed lens that he put into the damaged frames. WOW... He and his staff messed up my eyeglasses FOUR times and treated me so horribly. Never in my life have I had such a nightmare experience trying to buy eyeglasses!!!! RUN from this place!!!!
• June 2020 by Ed D.
  Just got a full refund on 4 pair of eyeglasses. I went in hoping they would attempt to make things right after multiple problems with my recent order. Their comment was the lab is busy. Told rep that was not an acceptable answer for poor quality lenses continually being produced and coming out of their lab. She agreed and apologized multiple times, and cheerfully gave me a refund. I've gone here the last 10 years and really wanted to like these guys. After 3 eyewear replacements over the last decade enough was enough. I won't rant but suffice it to say, cheap Chinese frames, poor lens quality control and repeated attempts to have to fix bad orders and lenses multiple times just to get it right, wore on me. They could never get an order right the first time, ever for me. Moving on. Ed
• January 2020 by Dawn H.
  I hadn't driven in a while, so I didn't realize my eyesight had gotten so bad. I needed glasses in order to drive home the next day, and I was on a budget. These guys are fantastic!! 2 pairs of glasses, under $40 out the door and I barely had time to get a coffee before they were ready, despite being advised that it could be about 2 hours. Service from everyone was friendly, low pressure, and knowledgeable. Under promise, over deliver-way to go!!!
• January 2020 by Todd W.
  I had a warranty on my glasses. Initially there was no Hassel with returning a pair of glasses. The girl that helped me was very nice and professional. Unfortunately I made a mistake and picked a pair of replacement glasses I just wasn't happy with. When I returned the friendly helpful attitude was gone. The guy helping me acted annoyed with me and made a couple of insults under his breath at my expense. They purposley left my glasses out that I had returned hours earlier I felt they were sending me a message of what a pain I was to them. I went back 20 minutes later to get my glasses. No one was in the store and again treated rudely. The guy that helped earlier didn't acknowledge me. The final thing was a dark haired man cleaned off some dark sunglasses, put them on and walked around the store. I felt like he was mocking me because that's what I had on when I came in. I will not be back and will find another eye Care provider.