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December 2023 by Liquid Bidding
its the 23rd. Fed ex says unable to deliver business closed. I live in a building with automatic open doors 24/7 365 days a week. My kids dont get xmas cause a dirtbag driver wont get out of his truck and allow the auto doors to open with 30 feet wide of a walk way to my door. worst service ever. I hate this compnay for what they did this year. horrible horrible the guy should be fired . 2 days before xmas i mean jesus why
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December 2023 by Ivy Brubaker
If I could give this place a -100 star review I would.After the delivery driver refused to even try to deliver the package, ditzy customer service people telling us to "just be home" when we already had been, and absolutely no accountability with anyone we could talk to, the package was finally held here. Arrived, no person to talk to, had to call on a phone that rang for over 10 minutes before it hung up on us again, and we had to start the whole process over, someone finally answered.Should have had our package 5 days ago, but no, we have it today.I hope all the people who contributed to this massive headache have every minor inconvenience possible happen to them non stop for at least a month.To the guy who actually got us our package: you were the only good one.
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October 2023 by Ben Maxwell
Calling a live person is impossible. We will avoid using fed ex whenever possible.
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August 2023 by T O
WHAT IS YOUR BUISNESS MOTO?? "WE JUST LEAVE IT ON A DOORSTEP"I would like to give you 0stars but the system won't allow it...I'm in Boise and one of your divers stole my package. He was in front of my house during the delivery window 1:30pm . I have video recording from my security camera's. The driver did not even get out of the truck. He sat in the truck for a minute then drove away. AT 5:32 i get an email confirmation of delivery... NOT AT MY ADDRESS. YOUR CUSTOMER SERVICE IS TERRABLE AT BEST. HOW IS SOMEONE WHO BARELY SPEAKS ENGLISH SUPPOSED TO HELP ME WHEN HE MOST LIKELY DOESN'T EVEN LIVE IN AMERICA??? I'VE HAD NOTHING BUT PROBLEMS EVERY PACKAGE THAT IS DELIVERED BY FEDEX.. THINK YOU CAN ACTUALLY TALK TO A MANAGER HAHA WHAT A JOKE.. HOW ARE YOU AS A COMPANY STILL IN BUISNESS? YOUR DRIVERS DON'T EVEN TAKE A PICTURE OF THE DOORSTEP THEY LEAVE IT AT.. TEMU EVEN DOES THAT!!!!!!!! YET YOU WANT TO CHARGE AN ARM AND A LEG TO SHIP STUFF JUST TO PAY YOUR GARBAGE DELIVERY DRIVERS 90K A YEAR??? TO DO WHAT? LOOSE AND STEAL PACKAGES????
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May 2023 by Voss
Since when do the drivers leave a package outside of a business when it's open? Why is the proof of delivery just a signature that the driver can sign themselves? Proof of delivery should include a photo so we know where the package was left. And last of all, when a missing package claim is open, why can't they ask the driver if they recall where it was left?
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May 2023 by Cody Howerton
Any company with a business model that makes the USPS seem like a competent and efficient business is comical at best. Only FedEx could manage to ship a package with an origin 3 hours from its destination 3 states away turning the “two day” shipping into 7+ day shipping. It’s truly pathetic and it seems I am not the only one to form this opinion. Customer service is awful, and accomplishes nothing. Furthermore, it’s blatantly obvious that FedEx has taken steps to keep you from the areas of their online and over the phone resources that could bring resolution. I’m not sure how this business is still operating when in the private sector there are many competitors that provide the same service at a comparable cost and tenfold the quality. I realize nothing will come of this review, I just wish I could give a negative star review as 1 star signifies some merit or worth. My only hope is vendors will wise up and stop electing to use such an unprofessional company for their shipping needs.
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March 2023 by David Draheim
Stayed home to sign & they don’t even ring doorbell (have a dog so would know if they tried to be heard). Frustrating.
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December 2022 by Dameon Travis
Ordered tires online, all 4 shipped from the same warehouse in IA on the same day. Somehow, 1 shows up on Saturday, the other 3 are "delayed" due to weather. Monday they were again "Delayed" due to resident not being available during an "attempted" delivery. Funny that they never came to my house. I was home all day and have a ring door bell and no video of an attempted delivery. I called customer service and they said they would submit a ticket and I would be called by the local center. I called back 4 hours later and they said no ticket was submitted. Failure at every point of this transaction. Google should really make zero stars an option.
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September 2022 by Erika Zundel
This business is horrible. They do not deliver your packages if you are considered rural. I just had 2 packages delivered to a business 80 miles away from me without my authorization. When I call the 800 number they are no help and will not give me a number of who to call here. I finally got Joe Kurtz, the sort manager, number and I talked to him one time and now he won't answer my phone calls or text messages. If I had my choice for shipping I definitely would not use FedEx.**I called Joe again and he did answer. Hopefully my package situation will get figured out.
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August 2022 by Fred & Kathy Rice
orst delivery service, wouldn't even give them a 1 star if didn't have to. Tracking a package for two days, says out for delivery but no show. Called customer service who are in South America of course, she says package is still at facility even though tracking says out for delivery .. for two days!! She says she can call but facility closes at 3 pm I called at 3:30 pm she didn't even know what time it was where the package was sitting. Worst customer service.
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August 2022 by Trudy McGavin
I was looking for the closet FedEx to Micron and saw this one listed. I double checked to make sure shipping services were listed. Yet, when I arrived to the building, I was told in a stern voice by the security guard that I was not allowed there and that there were no shipping services available only drop off. Poor customer service!
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August 2022 by Cyber Vortex
Do not work here, you will be working in an understaffed facility doing 8-10 hour shifts with zero breaks. Packages break constantly and litter the floor.
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August 2022 by Mark Duran
Just fedex not doing their job and delivering to a trailer at end of driveway
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July 2022 by Christopher Hudlet
These guys are super nice and helpful FedEx as a whole is confusing, but the people here are kind when you don't know your way around this large facility.NOTE: This facility is not open for pickup 24/7. They are 8a-7p on weekdays, 8a-3p on Saturdays, and closed Sundays. They OPERATE 24/7, but you're gonna waste a trip or keep someone from seeing their kid if you try coming in at 7pm or later.
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June 2022 by Thomas Campagna
Our driver in the Payette area purposely avoids being detected by our Ring doorbell. ??♂️?
