-
August 2023 by Joseph A
Bought a watch for my wife for our anniversary, the day before our anniversary I noticed the watch was not ticking. I was sold a watch with a dead battery. I had to go way out of my way to go back and get the battery replaced. I then gifted the watch to my wife only for her to find that the watch was all scratched up from when they replaced the battery. Extremely disappointed in the staff and service at this location. Would not recommend.
-
February 2023 by Jason H.
Absolutely a rude store that has forgotten the importance of customer Service. I do not recommend this place to anyone!! Shame on you Fossil, never again will I purchase your products.
-
September 2022 by Judd Durrant
Fast and friendly service. You get 50% off a new watch if you bring in an old broken one and an extra discount for labor day!
-
January 2022 by Jonathan MacKay
Wonderful Store. Helpful Staff! This will be one of my new favorite places. I’m so glad they could help me customize my watch to my liking!
-
August 2021 by Jon Rieb
Fantastic crew. Love the fossil store!
-
August 2021 by Dan White
Amazing service and very friendly staff! Very happy with my purchase. Highly recommended.
-
June 2021 by Jacob Simpson
Great vibes an a wonderful atmosphere. If I ever have an issue with one of my many watches, either bought there or online. There is no hesitation to make it right either right there in store or sending it off.
-
June 2021 by Janet Wineburg
This is a fantastic store. Every time I go in there they are so welcoming and fun I absolutely love the manager.
-
June 2021 by Nate B.
Came in to try on a watch that I liked online, ended up getting it for a good price with a sale and had fantastic customer service from a very nice woman working today. I always feel like I look like a creeper asking for a name to compliment someone in a review, but if you see this, thanks for helping me get the right size and for a nice conversation.
-
February 2021 by Otis Landon
Beautiful store, and a very helpful team. I bought my first Fossil watch from this store and have now been back multiple times for gifts, new work bag, and of course a new watch. I have always had such a pleasant experience, they go above and beyond to make you feel comfortable.
-
February 2021 by MATT B
Visited store when they first opened and the friendly staff didn’t disappoint with the second visit. Was looking for a gift for my father (avid watch collector). I appreciated the friendly, quick and efficient service provided. Thank you Fossil!
-
January 2021 by Toby Brown
This place is awesome, I'm surprised I've never heard of it before. I bought 3 things from them and love them all. They do free personal embossing when you buy their product, and when I didn't know excactly what I letters I needed to use, they let me come back another day to do it later. I'm definitely going to be a recurring customer and get one of their smart watches when I can. Great company and great people.
-
January 2021 by Nicholas Drouillard
This is one of the best stores ever, I often shop at this location and could not even begin to explain how amazing the manager and the rest of the team is! They will do anything to make there customers happy, I am so happy to see such a great team! P.S- Huge shout out to the store manager there!
-
September 2020 by Tom
WoW! Ok, that's the short version of my review.Here's the longer version, for those of you who like to read.I found the store by accident. I had, for awhile, been planning on buying at least one Fossil watch, having heard of the brand decades ago, but never having bought one. I've mostly just bought Timex watches, and spent at most $60 per watch. I've been thinking of upgrading a bit.I haven't wandered in the mall in years, but needed to pick up an order at another store, so decided to walk around a bit and see what was there. I was very glad to spot a Fossil store, and went in. This was last night, 11/2/19.Very friendly staff, and for me, a very good selection of watches. Prices range from $99-219, Different styles and quite a variety. Not a huge amount of super-outdoorsy rugged ironman triathlon type watches there, that you can bash against a tree repeatedly while running cross country or climbing a mountain, but that's not what I was looking for.I took a long time to make up my mind, tried on a lot of watches, and spent at least an hour and a half in the store. I ended up buying three.Fossil has something called a collector's club. You give them your contact info, they send you an email, you show them the email on your phone, they type in the code, and you get 25% off the entire purchase, not just one watch. That's a BIG reason why I bought three.Last night, while trying on the watches at home, I didn't quite like the fit of one of them, so I brought it back in today. I asked if I could make an exchange, and get 25% off a different watch. I was told yes. Great! So I picked out one that was a little more expensive. I liked it better and it fit better.And I bought one more.So.. I purchased 4 Fossil watches in two days. I'm not generally a big spender, but like to have a number of watches, pairs of shoes, etc. I work retail, and I want to look nice.Service: I talked with three people there, including the head manager, and all were really nice and helpful. I also liked how the manager treated the employees. I thought that if I didn't already have a job, I'd like to work there.I only looked at men's watches, so I can't comment on the selection of women's watches, or the other items they sell there - hand bags and such.I did notice they are selling a computer watch - a google watch or something like that. I have a smartphone, and don't need a computer watch, so I didn't check that one out.I also noticed they have several work stations, and can do sizing on link-type watch bands, replace batteries, and do some engraving. They do not do general repairs on watches though, as far as I can tell. They might just replace batteries on Fossil watches.The store is very pleasant. Also, this was the only store I visited in the mall that had music playing that was actually quite good - not the usual current hip-hop stuff (I like a bit of old school hip hop from at least 20 years ago, but that's it) blasted at a high volume, which I cannot stand. Nope, at the Fossil store, good music, mellow alternative stuff from the past several decades, mostly, and played at a sensible volume.This is a store people of many ages will feel comfortable spending time in. You will not get a headache in this store. How wonderful! And there are styles of watches that will appeal to people of different ages too.I bought two classic-looking watches, a basic diver's style watch, and one that's kinda fun. Almost like a Swatch from the '80's. Remember those? Two have leather bands, and two have silicone bands. The silicone bands feel soft. Not as rubbery as I expected. I posted pictures of all four watches.So.. in summation.. awesome!!