GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems, including retro gaming. It also carries trading cards and a wide variety of gaming, anime, and pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade in old consoles, games, accessories, and phones for cash or store credit, with the store now also buying PSA graded collectibles. Customer experiences at individual locations vary significantly. Some stores have great, friendly, and helpful employees who provide outstanding customer service, engaging with customers about problems and finding solutions. However, other locations have received criticism for poor service, with reports of employees seeming unhelpful, making customers feel like an inconvenience, or stopping service midway through a transaction. Some stores have also had issues with inconsistent staffing, being closed during posted business hours. While the chain offers a broad selection of products and trade-in services, some customers feel the business has gone downhill, citing overpriced used games with minimal savings compared to new ones. The store environment is typically noted as clean. Ultimately, the experience depends heavily on the specific store and its staff, with some locations earning strong loyalty and others prompting customers to take their business elsewhere.
I go here for pokemon drops and have always had a good experience. Sometimes there is only 1 person staffed in the morning for big pokemon drops so it would be helpful if there was more staffing, but everyone is always nice and helpful and I will keep coming back for that pokemon goop!
August 2025
So SO grateful to these guys and their regional manager Donovan!! Customer Support number was giving me the run around to the EXTREME and they helped make it right when I went into the store. Thank you so much to the entire store staff for helping out! I am super grateful. 👏💖
October 2024
Always friendly and always patient in answering questions about upcoming games.
