GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems, including retro gaming. It also carries trading cards and a wide variety of gaming, anime, and pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade in old consoles, games, accessories, and phones for cash or store credit, with the store now also buying PSA graded collectibles. Customer experiences at individual locations vary significantly. Some stores have great, friendly, and helpful employees who provide outstanding customer service, engaging with customers about problems and finding solutions. However, other locations have received criticism for poor service, with reports of employees seeming unhelpful, making customers feel like an inconvenience, or stopping service midway through a transaction. Some stores have also had issues with inconsistent staffing, being closed during posted business hours. While the chain offers a broad selection of products and trade-in services, some customers feel the business has gone downhill, citing overpriced used games with minimal savings compared to new ones. The store environment is typically noted as clean. Ultimately, the experience depends heavily on the specific store and its staff, with some locations earning strong loyalty and others prompting customers to take their business elsewhere.
Always friendly and always patient in answering questions about upcoming games.
July 2024
Visited a bit ago and it had all the games I needed in store! The prices are reasonable!
April 2024
I was down by the store purchasing collectibles and Alex was really really helpful. He answered all the questions I had and made my experience for this GameStop outlet perfect!
