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March 2024 by Olivia Gonzalez
If I could give this place zero stars I would. My parents left their 10 year old terrier here to be boarded and while he was in his crate, another dog who was on leash with a staff member walking by attacked his nose through the kennel. Yes, my parents' dog was IN his crate and got attacked! Clearly the bars are much too far apart in their kennels. This was complete employee negligence and could have been avoided but these employees are not trained whatsoever. "The manager" Spencer met me and the dog at our local vet where he had to go under light anesthesia and get the lacerations on his nose cleaned out as one was very deep. $800 later...Gem Crest took zero responsibility for this happening despite this being their fault. They don't set up their dogs for proper living conditions while being boarded. Horrible business practices. Stay away if you care about your pets. We will never be back.
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March 2024 by Olivia G.
If I could give this place zero stars I would. My parents left their 10 year old terrier here to be boarded and while he was in his crate, another dog who was on leash with a staff member walking by attacked his nose through the kennel. Yes, my parents' dog was IN his crate and got attacked! Clearly the bars are much too far apart in their kennels. This was complete employee negligence and could have been avoided but these employees are not trained whatsoever. "The manager" Spencer met me and the dog at our local vet where he had to go under light anesthesia and get the lacerations on his nose cleaned out as one was very deep. $800 later...Gem Crest took zero responsibility for this happening despite this being their fault. They don't set up their dogs for proper living conditions while being boarded. Horrible business practices. Stay away if you care about your pets. We will never be back.
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March 2024 by Lauren Davis
My dogs love it here! They seem to be loved just as much from the staff. Staff have been very accommodating. My dogs always walk away clean at pick up. Would highly recommend.
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March 2024 by Wale Akintunde
Friendly staff, that left a big smile on my pups face. Will definitely make return visits!
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March 2024 by Mariah Gates
We picked up our dogs who were happy to see us. Everyone there was very nice. As we were loading up we realized the food we brought for our lab wasn't even opened up. I went back in to ask why and they fed our adult lab the puppy food that was for the puppy. My husband gave detailed instructions of what food for what dog and how many scoops to the person who checked us in. Apparently she told no one because they said no such instructions were in their file. Our lab has severe food allergies and can only eat a very specific food. I think he didn't get horribly sick there because he just had his allergy shot booster.... but now we are home and he has the worst gas he's clearing the room. His stomach is bloated and he's uncomfortable. I'm sorry to say we won't be back as they basically poisoned my dog for 4 days. Very disappointing.Update> my lab wouldn't even eat food last night because he was so sick... he's never missed a meal and loves to eat. Hope we don't need to take him to the vet.Edited my review to 1 star after my puppy had the worst night of his life. Runny poop all over my floor last night and he threw up... don't know what they did there but he's never even had 1 of those since we've owned him. He's always slept through the night with no accidents. I'm never taking my dogs back there.
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January 2024 by Clitta Torres
Love everything about this kennel!!! They staff is wonderful with my fur babies. I've got a PIA dog, and they are great with him. Very patient and gentle. Highly recommend.
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January 2024 by Cindy G
Our dogs love their stay. We decided at the last minute to get the dogs groomed at the end of their stay. Got a discount on the last day of boarding and their groomer was meticulous at brushing out our very heavy coated Labrador. Thanks to all the staff!
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January 2024 by Mark Fehrer
I use their grooming and boarding services. I have been very happy with both. They have found space for my dog everytime we needed to leave him to go out of town. Grooming service does a really good job at making Chewy look his best. Their prices are below others but they don't treat my dog any different than the others would.
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January 2024 by Luis Martinez
Great place to kennel your dogs. Gem Crest Kennels has wonderful people working there. They love dogs, and they treat them as their own. I would definitely recommend this kennel to my friends and relatives.
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January 2024 by Laura Graves
As difficult as it is to leave your beloved, they do a great job
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December 2023 by Lora
Gem Crest Kennels has some amazing groomers. Both Deana and David are very patient, professional, and talented in what they do.I brought my very nervous and timid Wolfdog in to be groomed for the very first time. David did an amazing job with her. He was extremely patient, and understanding of her breed and nervousness. He even sang to her to make her feel more calm! She came out looking and smelling wonderful! I was so nervous about taking her, but in the end I am glad that I did. I highly recommend!!
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December 2023 by Sabina Sliney
I tried the virtual reality experience under the arch. It was fantastic.
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December 2023 by Cathy R.
2 Scottish Terriers, they were there for 1st grooming at this place. Gem Crest is close to my home and I've used them before for boarding so I was hoping this would workout too. They were there 6 hours. When I picked my pups up both had their butts shaved bald. They are so uncomfortable now, hair will take time growing back but it's like sharp pins attackiing them. Tail is to be carrot shaped but its cut super short "pencil thin". If you have a dog that needs a specific cut this place will disappoints. Oh yes, they have a book that gives line by line directions on how to cut, trim etc. dogs.
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November 2023 by Carol Kirkland
My dog is always delighted to spend time at Gem Crest Kennels. He gets all excited once we pull onto Goldenrod. By the time we pull in and park he is ecstatic!! The staff take wonderful care of him and I never have to worry, whether for a few hours or a week. He loves them all!!
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November 2023 by Jeannie T.
I can't believe that they put my two black Miniature Schnauzer's up on their website. What you're seeing, the groomer actually "skinned" my dogs. I was assured that they knew how to cut Schauzer's, and yet, they had so many cuts that were down to the skin itself! And too, I had made an appointment to bring them in early in the morning. They; "Couldn't get to my dogs until 4:30 p.m.. Really? My dogs looked like crap after the male groomer butchered their coats. I know a good cut when I see one. But when I see nicks with blood because he skinned them! Horrible. I would never put my dogs through that again. Friendly staff, but what good is that if your dogs are abused?
