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January 2024 by Jacob Almaraz
The staff here is fantastic!We went in looking for wedding bands and the awesome Gabriela helped us. She was patient while we looked at many of the rings multiple times. She helped us decide which ones were best and never pressured us into pricier rings.When it came time to pay not only she, but literally everyone else working helped us figure out the payment options which was good because it was different from what we were going to do when we first went in but it worked out great. Thanks to everyone there, including Don, who helped get the rings sized quickly and back to us before our wedding. Truly a great store with some of the best options for jewelry
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January 2024 by Misty Nunes
Joy is very friendly and knows her stuff! Great experience!
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December 2023 by Hailey Velasquez
Don’t waste your time or money here. They can’t pay enough attention to hand the right size ring over and than tell you a price that wasn’t accurate for that ring. Than when there’s doubts that the right ring actually got ordered after all the mishaps and confusion on their end in the store they don’t care. Jessica is just plain rude. Take your money and your time to a jewelry store that will treat their customers right.
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October 2023 by Rachel Blick
Wow! Is all I can say. The customer service is above and beyond at this Helzberg store. If you are looking for any jewelry that will last, you will want to go to this store. All of the associates were wonderful, kind, and made shopping incredibly fun!
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August 2023 by Tim Brubaker
It is so nice to still receive great customer service. Super kind and friendly. I will for sure come back.
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July 2023 by Kepa Bengoa
Great experience between online and in store. They had an incredible sale going which allowed me to put more of our fund toward our wedding and honeymoon.The common complaint I hear is that Helzberg is overpriced. I shopped around a ton and prices here were reasonable, at least for what I bought which was rose gold with morganite and rose gold with meteorite.
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June 2023 by Mary Panzer
We had a piece of jewelry appraised here. The lady was incredibly knowledgeable, and took all the time necessary. They did not tell us how much it would be when we made the appointment, which was a bit of a sticker shock.
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May 2023 by Nicole Gallien
Brenda has been so helpful and knowledgeable. She went above and beyond to get something fixed that was said to be "not-fixable". She also knew it was my wedding band and that it had sentimental value so she came up with ideas and made it happen. She always answered my calls, kept me in the loop, and made sure the end results were perfect. I recommend Helzberg and I highly recommend finding Brenda at the Boise location becuase she rocks!
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March 2023 by Karen M Nichols
Megan Nokaya, who is assistant manager at the Boise location was absolutely wonderful! With a very complicated order of putting an original diamond back in the original setting, and then buying another diamond for the other setting… She had great ideas, courteous, kind, cheerful, and everything else we would want in customer service!
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February 2023 by Alycia N
Kelsey, Meg, and Milad are amazing!!!! They helped me with all my questions, got me set up for options we didn’t know we had for bands and updated our care plan. They were the bomb diggity!
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January 2023 by AVA Steven
No returnI bought a bracelet from my husband and return it the next dayThe said you can return it anytime for 14 days and then when I trying to return it the next day of my purchase day they lied and said we don’t have cash the only way to get your money back is to wait two weeks.I asked for policy he didnt show meKay front them are way better company
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January 2023 by Becky Grisbaum
I do not recommend buying anything from Helzberg Diamonds and below are the reasons why:On December 3rd, 2022 we went to Helzberg to buy rings for our daughters in Northern California. We found beautiful rings but before we made our purchase we asked about Helzberg stores local to them for sizing and maintenance, Megan and Emily from the Boise, Idaho store said oh yes we have local stores for them. My husband said great make the purchase! We gave our girls their rings on Christmas, they loved them and were so excited, we said they have local Helzberg stores to take their rings in for sizing and maintenance or repairs. To our dismay we found out the two stores in their areas are permanently closed. When we called our Boise store to find out how we were going to get their rings sized and maintained they said oh that is very unfortunate! We said we know of a jeweler local to our girls we would like to have the warranty transferred to but the local store and home office said they would not do this, again, their words were this in unfortunate but offered no resolution that was acceptable to us. So, we decided to pay for the ring sizing to be done by Devon’s Jewelry and will have to have our girls mail their rings to Helzberg home office for inspection and/or repairs. Again, the main thing I want to bring to everyone’s attention is Megan and Emily at the Boise, Idaho store said they had stores that were local to our girls. I will never do business with Helzberg Diamonds because they hire employees that do not know what they are talking about or they do not tell the truth to make a sale! Had they known the stores in our girls area were permanently closed and been honest, we would not have made the purchase and spent almost $1,300.00. If they were not positive of the status of the stores and researched before we made our purchase, we would not have spent almost $1,300. and gone elsewhere. Our calls to the Boise store said speak with home office and home office said speak to the Boise store! Let’s just give the consumer the RUN AROUND!!!We were going to make Helzberg Diamonds our go to jewelry store but now we will not!
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December 2022 by Kelcie Collings
My boyfriend and I love Helzberg! We met with Leah U., of the Boise store, and she made us feel comfortable and supported as we asked all of our questions with financing and ring designs. She didn't push or sell us on any financing options right away, but genuinely wanted to know our story and who we are as a couple. We couldn't be happier with our decision to stay with Helzberg and work with the amazing staff for all future jewelry needs! :)
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November 2022 by Diana Gammel
Leah and Kelsey at the Boise store were amazing they helped me find exactly what my heart desires I will definitely be back to see them!
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October 2022 by Melanie Macho
Emily went above and beyond to make sure we found the perfect ring. It was a very personal and fun experience. Everyone was very welcoming and lighthearted! It didn’t feel like ring shopping with a salesperson, it felt like ring shopping with friends!
