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December 2023 by Skeeter Meyers
Don't book theough third party like Expedia or southwest vacations if you need any changes made. They won't help and have no record of booking the forst time, then when changed they didn't show payment from third party credit. Eneded up loosing 268.00 worth of travel credit due to thier incompetence.
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October 2023 by Nikki N
Wonderful location, clean, comfortable, and quiet room. The staff were 10/10. I'll return here when I land in Boise again.
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October 2023 by Jacqueline Cordova
Receptionist told us our room would be ready in an hour, then tried to move us to a smaller room for the same price. We gratefully declined and went to walk around while they prepped the room.Came back two hours later and nothing had been done to the room, and we were told to wait another hour or two with no real prediction.Might I add the lobby is completely empty and as far as I can tell there is only one other guest here.Not life ending but annoying and a pain to be asked to kill four hours of time without productivity on their part. Stay tuned; will edit if stay gets any better…Update: we were put in a room an hour later, but the room lacked specific features in the description we had booked, so we called down to ask if there had been a mistake. They “discovered” we were not actually placed in a suite but in an ADA room on the same floor, since the suites were all booked. Turns out those rooms go for 25% less and we’re owed a refund. What a nice “discovery.”We truly don’t mind the inconvenience and the room is fine, but the fact we weren’t refunded the difference automatically shows they were hoping we wouldn’t notice and is shady as heck.
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September 2023 by Dylan G
Room was very clean, quiet, and had good AC. The hotel is located in a good location within easy walking distance to great restaurants and bars downtown.
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August 2023 by Victoria Carn
Our feet, and our children's feet was covered in what looked like "carpet fresh." It was white, powdery substance. We had everyone shower before leaving to be sure they didn't carry the chemical with them during our drive home.During my shower I noticed the triangle low tile (a tile shelf the non-slip pad was on) was very slimy. Additionally, there was a significant amount of mold/mildew visible on the end of the shower closest to the showerhead.Before chdckout I placed all towels within the bathroom (used and unused alike) into a pile. During this action, I noticed one of the hand towels I removed from the hanging towel rod contained a significant amount of what looked like foundation makeup. This towel was hidden behind a washcloth, not used by anyone in my family (thank goodness! Very disgusting!)We chose a Hyatt with the expectation that we would not have "budget hotel" issues, and walked out feeling like we just got scammed! We paid $350 for ONE night at a hotel that was comparable to a Motel 6.Do not recommend.Rooms: Very dirty room!
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August 2023 by Joey M.
Pros: Hotel is nice and in a great location for accessing downtown shopping and restaurants.Cons: Upon checkin, we were given a room that had not been cleaned. When I advised the front desk, they apologized and said another customer had said the same thing. I asked why we had been given the room and she replied it had been marked as cleaned after the first guest complained. We were quickly given another room. However, housekeeping never came during our entire 5 day stay. On the 4th day, i stopped by the front desk around 1:30 and asked to have the room refreshed as all the towels were damp and toilet paper was running low. When I returned at midnight, nothing had been done so I had to call the front desk and ask for towels. The hotel info says rooms will get a light daily cleaning and a complete cleaning on the 3rd day unless asked for more. We had NO cleaning at all, even when asked.
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August 2023 by Leah Lynne Music
We really loved our stay at this new hotel. The room and property were very clean and felt new and modern. All the staff were polite and helpful. The pool was a little small but we loved the hot jacuzzi! And the gym space was nice too. We booked a “pet friendly” hotel thru priceline so there was confusion after I called and the front desk said “no cats”. We had to call priceline to speak to the hotel to allow our cat which was initially frustrating and then the manager said we had to keep the cat in the carrier at all times? That is not do-able so we felt like we might get kicked out if housekeeping found our free roaming cat in our room. Not fun. Also for their pet relief space: there was an area in the parking lot with a poo bag dispenser that seemed like they intended it to be a dog relief area but it was all landscaping rocks (the very sharp kind) which I imagine is super hard for dogs to walk on. There were no grassy or even dirt areas nearby the hotel so we had to walk our dog blocks away to find a dirt patch because she wouldn’t go on the parking lot pavement or landscaping rocks. This property could definitely work on their “pet friendly” stuff but we loved everything else about this property including the free breakfast buffet that included lots of options from a cereal bar to scrambled eggs bacon toast oatmeal and even gluten free muffins.
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July 2023 by Kaitlin D'Lauro
Housekeeping was helpful and very friendly. The room was clean and spacious. The continental breakfast was a nice bonus and decent for being included.
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June 2023 by Jasmyn Lutz
My husband and I were very pleased with our one night stay here. our room was very clean and spacious. Would have liked to stay for breakfast but we had to head out of town early.Walkability: Plenty of food options in walking distance of the hotel.
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June 2023 by Blake Horteley
We stayed here on a romantic 'staycation' for two nights. Rooms were clean, staff was kind, and location was great. Very affordable for what you get. Highly
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June 2023 by Gem State Wellness
We stayed here on a romantic 'staycation' for two nights. Rooms were clean, staff was kind, and location was great. Very affordable for what you get. Highly
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June 2023 by Blake H.
We loved our staycation at this Hyatt Place. Clean rooms, great staff, and excellent location. Overall very affordable for what you get. We will definitely come here again and recommend it to anyone visiting from out of town
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June 2023 by Sandro Huizar
Comfortable. Good customer service. Not so great room service, but safe downtown spot. Definitely coming back.
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May 2023 by B Travel mom
Create new location!Booked last minute for a work trip. Boise was very busy downtown but such a great place to ride bikes have dinner they had a really good bar. Very comfortable beds.Hot tub and pool. I wish all hotels could be like this.
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May 2023 by jasmyn thornberg
My husband and I were very pleased with our one night stay here. our room was very clean and spacious. Would have liked to stay for breakfast but we had to head out of town early.Walkability: Plenty of food options in walking distance of the hotel.
