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September 2023 by Gary F
The online platform for this bank is slow and glitchy. That is a problem considering how many people do the majority of their banking online these days. The customer service I have received has been mediocre. Maybe the turnover is high but people often don't seem to know what they're doing. Overall I wouldn't recommend this bank to others.
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June 2023 by Cheryl W.
I worked with Roger Schumacher to inquire about a bank loan. He was slow to respond, often would not respond without my prompting. He requested documents that I had already sent him and calculated certain things wrong, just generally poor attention to detail. I would say it's hard for a small local bank to attract good talent but I have worked with small local banks with some stellar VPs. If you want good customer service and responsive staff I would go somewhere else. There are plenty of other banks to choose from.
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March 2022 by Anthony N
Roger timely took care well of what I need. Love this local bank!
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August 2021 by Richard Baldwin
Angie is on her game and the sweetest teller I have ever met.
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February 2021 by Orlando Chavez
Horrible bank. My experience has been horrible wit the new lady handling my loan. Sometimes I feel like she doesn’t know what she is doing and makes things up. STAY AWAY FROM THIS BANK!!!
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July 2020 by Phil Sigler
Great BANK with awesome service!!
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January 2020 by Dusty Canoy
I was hired to work for a customer that the trust was managed by Idaho first Bank. After trying to make contact continuously to try to get paid for services rendered Aaron Williamson continued to ignore my messages as well as bills and did not compensate for work doneThis bank is clearly dishonest and I would really highly recommend avoiding the kind of business
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March 2019 by Pete Jacobs
Angie went above and beyond when the ATM glitched after hours. She got my money back same day without hassle. Very happy with Idaho first bank.
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July 2018 by Noah
The Branch Manager was helpful and understanding. Thank You!
