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December 2023 by Kira Nicole
The clothes are always the best, at fair prices, and Ed is the best customer service representative ever in history! He’s extremely kind and helpful every time we come in.
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October 2022 by Blake Dietz
Called in because they have screwy hours. They said they open at 5:00pm… until 7:30pm. I was doing some errands on the bike and figured I would make it the last part of the trip. Got there at 4:50 ish. Just in time to read a sign on their door that said they open at 5:30pm. What a giant waste of my time.
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February 2022 by Brian Himes
Let’s just say, it’s clearly not Old Navy. Friendly, clean, orderly.
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December 2021 by Matt Terrell
Exchanged a gift, service was friendly and helpful!
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September 2021 by Christopher Kaestner
Julian did a killer job helping me find pants for some maternity photos with my wife. Came in for black chinos and they didn’t have my size, so Julian suggested another pair of pants that did the trick. Super helpful. Thanks again Julian!
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July 2021 by Sandeep Kadasani
I like the shirts here !
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June 2021 by Craig Nelson
My wife got shorts she likes for 3 dollars. What more can a man ask for?
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April 2021 by Debbie Sprague
Very friendly employees!!
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January 2021 by Karen Cordier
Excellent.
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December 2020 by Marlene Smith
I like this store. You can get good quality clothes for a reasonable price.
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December 2020 by Rodolfo Moreno
Rude CS!
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February 2020 by Trent Young
Very nice little store with great clothes and helpful staff. Found some amazing bargains in the back of the store as well. My only disappointment was that they did not have much of a sweater selection, but they were quick to show me what was available online.
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December 2019 by Lori
Great customer service! I couldn't find my receipt for a sweater I purchased last month. Linda went above an beyond to help me locate the receipt/order #, and I was able to finally return it. She was absolutely amazing! Thank you so much!!
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September 2019 by Hailey Stam
They were having a sale and I ended up finding some really nice work pants for just around $30! The customer service was great and the store had very nice clothing.
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September 2019 by Brett W
It's sad J Crew decided to dump Boise as a location of a real J Crew store. The new J Crew "Mercantile" only sells J Crew Factory items.I visited today. Items are boxier and materials are not as nice.J Crew was the best men's fashion store in Boise. Now if Idahoans want the best quality, we have to shop and buy everything online.Update: If you buy clothes from JCrew.com, you cannot return them to the J Crew “Mercantile” store in the mall. Instead, you have to pay J. Crew $7 for a return shipping label. I had to do this when a shirt they sent was ridiculously baggy (clearly not size Small). J. Crew really should accept returns at stores they own to make shopping convenient and close to risk-free for customers.
