-
March 2024 by terri Watts
We took some things in to be repaired, they were very helpful!!!
-
March 2024 by Isaac Summers
My fiancée and I went in to shop for wedding bands and were helped by Pam. She was wonderful, and helped us solve credit problems in addition to getting us our dream bands. Couldn’t be more happy, definitely the best Kay experience I’ve had (out of many). Thanks Pam!
-
March 2024 by Jovany Ortiz
Alex was awesome! Always takes care of all our needs!
-
February 2024 by Terry Donnelly
We so appreciated the service and support we received from Sierra. She is a great employee and advocate for Kay Jewelers.
-
February 2024 by Curt H
Diamonds are forever, except at Kay Jewelers in the Boise Town Square Mall.After purchasing a wedding set, and customizing it with a diamond we picked out from the same store, we came back a year later to get a copy of the certificates for the ring and were met with absolute contempt. We were told we bought a store stock ring, and that there was no documentation, even though we paid for the appraisal to be included in the documents. Do not shop here, with so many jewelry stores out there, this one is to be avoided.
-
February 2024 by Harvest Millard
I took my ring in for a prong repair with paperwork. Over ten years I’ve needed paperwork to find my account because no one could merge my different purchases and divorce name change. Sierra offered to merge ALL my pieces in different accounts, archive items that were “specials” Kay jewelers had that I never purchased, took a photo of my ring for item-label confirmation AND she could FEEL the prong issue that NONE of the past employees could seem to figure out.In less than 15 minutes Sierra solved DECADES of problems that seemed a mystery to everyone else. WOW! Thanks.
-
February 2024 by Bessie Baker
Stood at the glad while two employees stood talking one looked over but didn't get helped was really wanting to look at bands but never got helped
-
February 2024 by Shane Shumaker
Brad was awesome ?Took care of two of my watches!!!!Thank you ?
-
February 2024 by Margaret Spence
Alex from the store in Boise Town Square was fantastic! He was so helpful and patient with me while trying to find the account my ring was under. Plus, he was very funny and upbeat. He’s a gem that should be kept! I highly recommend asking for Alex if you need any jewelry at Boise Town Square!
-
February 2024 by Cody Hartsoch
Pam and Alex went above and beyond during our visit of having to return a ring. They did everything they could to make the process easy and smooth. I would highly recommend this store and both of them to anyone I know.
-
January 2024 by Caleb Gibson
Sales associates are always so helpful! Bought anniversary ring for my wife a new band for myself, and a watch in 2019. Watch battery just died and they’re replacing it for free! Exceptional service. Will return for other jewelry purchases.
-
January 2024 by Jim Ralston
Really nice folks - resized my watch perfectly and provided some great insight. Will be back.
-
January 2024 by Clay Labanowich
I was helped by Pam she was amazing to work with she help me get the best deals possible and for the price I wanted I am leaving out of here looking amazing and feeling great about myself and it was all thanks to all the help she had provided to me thank you
-
January 2024 by Rylan Tutor
Great customer service
-
January 2024 by Greg Sykes
Our gal who helped on this as with so many other purchases over the last several years was awsome she knew exactly what we were looking for and was very important in our purchase of my wife's Christmas present we will continue to purchase just from herThe lab created earrings were so much briter than natural stonesThank you so much☺️