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January 2024 by Eutanzi
Heidi made it so easy to narrow down the options and find the right mattress for me. She was respectful, mindful of my needs, and really knew her products. I've recommended this location to folks I know who are looking for a mattress—great salesmanship!
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January 2024 by Roman Abramov
Very happy with Fred. I rarely come on to google to leave a review, but his customer service was outstanding for me and my wife. We came in looking for something new and he taught us about how different mattresses support the curvature of the spine. When we got a mattress that didn’t quite fit right, he helped us replace it immediately and find the right one. They were good on their 120 day policy and upheld their promise. I’m really happy with the service we received here and won’t be back any time soon, but I will be back for my kids bedrooms (when they’re old enough) & guest rooms, and I’ll be looking out for Fred.Hello from Roman, Lisa & the twins ??☺️
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January 2024 by Eric Lind
Sales rep was respectful and knowledgeable. We were greeted and asked if we had something specific in mind or just starting to look. We were given space but not ignored and were helped to narrow the mattresses down when we needed input. Would highly recommend to anyone looking for a mattress.
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December 2023 by MikDyl Ibarra-Wilson
FRST time ever buying a new bed setup and Heidi just made everything easy and such a great experience! ? I let her know what I wanted/our budget and she was just amazing getting us set up. If I had a baby I would have asked her to autograph it!! Thanks Heidi!
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November 2023 by Joaquin ayala
Fred gave us a great experience. Very informative and showed us all the variations of mattress styles that we were looking for.
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November 2023 by Sheila Dahlman
Nino was a great salesperson. Very informative and helpful. He listened to what we wanted and with no pressure at all, we had several choices and got the got best mattress for the best price, for our guest room. We’ll definitely be back!
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November 2023 by Morgan S
I am very happy with the experience that nino gave me when I was in here. Mattress firm has a great system where they gather some information about your sleeping habits and preferences. That enabled nino to narrow all those beds they had in the show room down to a select few that fit my preferences. Nino was very knowledgeable, informative, social and most of all not pushy. Sometimes when you deal with commission based employees at stores they won’t leave you alone and try to upsell you. Nino respected my budget and was not bothered when I asked to see cheaper priced mattresses. I really hope that someone shows this to Nino and praises him for this quality interaction I received today. He created an experience not an expense for me and I am very grateful I got to work with him today. Also Fred didn’t help me out but he seemed like as stand up guy as well.
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November 2023 by Jennifer Wood
Nino was superfriendly, helped my husband and I look at all of our options. I loved that I didn't feel pressured in any direction and that it felt that he was interested in getting us the best matress for us and in the end I think we walked away with a great matress that will last us for year to come
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November 2023 by Janice Lewis
Our first experience at Mattress Firm in Boise was very productive. The space was well organized and Fred was patient, knowledgeable and experienced. He answered our questions in an honest and straightforward manner.He helped make our decision easier, and we are hopeful that we will eventually enjoy our purchase!
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November 2023 by Valory Zender
Mattress firm’s employee Heid was extremely competent. I called in after finding the mattress I wanted at JCPENNEY. I wanted to do a price comparison. JC Penny’s mattress was on sale for $399.00. Mattress Firm price matched. I wasn’t charged a delivery fee and on line they had a coupon for $50 off. It was everyone of those that helped me with my decision to buy from Mattress Firm. We are anxiously awaiting the delivery of our new bed. Heidi and her knowledge of the product was amazing.
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November 2023 by Eric Smith
Told her what I wanted looked at a couple that met that criteria and sold! Fastest mattress sale ever. Simple process to get checked out and just what we wanted for a guest room.
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September 2023 by Leslie Bishop
There was an accident on the freeway the day of my delivery and the driver was injured. I do hope he is doing well and it was unfortunate. The accident happened at 11:00 am and my delivery was for between 6 and 8 PM. Instead of reaching out to me the app continued to give updates on the time of delivery. It was not until 8:30 PM that I was finally able to reach someone at the store. We picked up the mattress and was told we could pick up the frame Monday at the warehouse on the far side of meridian (I live in the northview/curtis area) or wait for a delivery sometime the next week. We went and picked up the frame on Monday. Although they refunded the deliver charge and gave me a $50 discount the salesman was more interested in selling an upgraded frame to me and did not once say he was sorry for all of the inconvenience, the lady working when we picked up the mattress she never once said "I am sorry for all of this" and the lady at the warehouse also was very flat and acted like it was not a big deal.I do hope the injured driver is doing well but they had so much time to reach out ( the accident was at 11:00 AM) and let me and the other people waiting at home expecting a delivery know what had happened and reschedule us but they did not do this and it is amazing how far a apology goes. But not one of the people working for the company just said "we are really sorry for the inconvenience" instead the sales man just tried to get me to buy an upgraded frame at a discount????Very poor customer service.Leslie Bishop
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September 2023 by Richard Languirand
Fred was as proactive and professional as they come. He asked the right questions and by do so ... as the saying goes ... found my pain. He then guided me to the best options to resolve the issues in play.Fred honors the profession of sales. I just left the showroom a few hours ago and I've already shared the experience with a neighbor, as well as, a coworker of mine.Thank you, Mattress Firm and thank you, Fred!
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September 2023 by Candise Manchester
I am so happy I went here to purchase my new bed. I no longer have back pain and feel fabulous in the morning. My sales staff was incredible.. Fred at the Boise store was the best!
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September 2023 by Jens Rivera
Fred from Mattress Firm on Cole Avenue in Boise provided excellent service to replace my mattress. Very professional. I will steer customer his way.
