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March 2025 by Erik Utley
Switched to metro a year ago after getting completely screwed over by the literal scammers at T-Mobile. Horrible mistake. Anything T-Mobile touches is garbage and metro is no excuse. There's no way to upgrade a phone without financing 3rd party, the store has nowhere to sit so you will be standing for at least a half hour in there while the single employee running the store tries desperately to navigate a phone activation for the person in line in front of you. And it's not the employees fault. Who the hell runs a retail store with one employee? Every time I go in there's it's only manned by one person. I'm assuming to cut costs. Well I stead I'll be cutting your earnings. I'm moving my entire family to another carrier next week.
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August 2024 by Alexander García
The girl is really really rude, apparently she hate the customer service.
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February 2024 by David Checketts
Helpful staff,great phones.
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November 2023 by Brandi Davies
The girl working customer service was the best part it's the whole reason I will come back
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July 2023 by Justin Wetzel
Had an issue with my prepaid sim card. Quickly and easily resolved my issue! Excellent.
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June 2023 by Paul Juntila
Staff was helpful.
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May 2023 by Mel Go
Very, very frustrated with situation happening that I can't control. Couldn't help me in store. Not sure I'm going to continue with t-mobile at this point.
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May 2023 by gasana james
EMP ID: CHASEM the worst customer service I have experienced. mentally I don’t think that he is able to work in customer services.Yesterday I went to pay my bill which is $96 and he says you bill is $54 I told him no it’s $96 he said you lucky today we gonna give you discount you only pay $54 I paid the bill and the next day my phone was not working due to past bill I went back today and he was like yeah you still owe like 30bucks something. I was like bro I came here yesterday to pay the whole thing you said no just pay $54 the rest is covered and he said just pay it or leave.
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March 2023 by Raymond C Rubalcaba III
I love the service and customer support but the young workers here were lousy they tried to sell me only thee expensive phones and for 20 mi utes i stood outside trying to get money then i went in and found they had much cheaper relatively good phones for my upgrade plan but they never offered because they just assumed... Rude and then they talked down about metros customer support line when actually they are extremely kind and helpfull all the time. Ive been a customer for almost 17 years coming from california and i do love metro just not this particular dealer store who didnt respect my time this review is meant for the cole and fairview store not Milwaukee.
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December 2022 by Kris Howell
They are pretty good with customer service. I use them as my carrier.
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November 2022 by Raymond Corona Rubalcaba iii
I love the service and customer support but the young workers here were lousy they tried to sell me only thee expensive phones and for 20 mi utes i stood outside trying to get money then i went in and found they had much cheaper relatively good phones for my upgrade plan but they never offered because they just assumed... Rude and then they talked down about metros customer support line when actually they are extremely kind and helpfull all the time. Ive been a customer for almost 17 years coming from california and i do love metro just not this particular dealer store who didnt respect my time this review is meant for the cole and fairview store not Milwaukee.
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June 2022 by Daniel Rodriguez zoso
Good attention
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October 2021 by Matt Marshall
Was told my screen protector was going to be free if I got a case. I was charged. Don't trust the guy they call their #1 floater. Despicable. Edit issue was resolved I was not charged
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July 2021 by Mary Ann Staehli
Very Bad Service
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June 2021 by Mike Wallis
Tyrek is an awesome employee. He and his team went above and beyond to assist me. Thank you for all your help!!!
