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November 2023 by Brandi Davies
The girl working customer service was the best part it's the whole reason I will come back
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July 2023 by Justin Wetzel
Had an issue with my prepaid sim card. Quickly and easily resolved my issue! Excellent.
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May 2023 by Mel Go
Very, very frustrated with situation happening that I can't control. Couldn't help me in store. Not sure I'm going to continue with t-mobile at this point.
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May 2023 by gasana james
EMP ID: CHASEM the worst customer service I have experienced. mentally I don’t think that he is able to work in customer services.Yesterday I went to pay my bill which is $96 and he says you bill is $54 I told him no it’s $96 he said you lucky today we gonna give you discount you only pay $54 I paid the bill and the next day my phone was not working due to past bill I went back today and he was like yeah you still owe like 30bucks something. I was like bro I came here yesterday to pay the whole thing you said no just pay $54 the rest is covered and he said just pay it or leave.
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December 2022 by Kris Howell
They are pretty good with customer service. I use them as my carrier.
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November 2022 by Raymond Corona Rubalcaba iii
I love the service and customer support but the young workers here were lousy they tried to sell me only thee expensive phones and for 20 mi utes i stood outside trying to get money then i went in and found they had much cheaper relatively good phones for my upgrade plan but they never offered because they just assumed... Rude and then they talked down about metros customer support line when actually they are extremely kind and helpfull all the time. Ive been a customer for almost 17 years coming from california and i do love metro just not this particular dealer store who didnt respect my time this review is meant for the cole and fairview store not Milwaukee.
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October 2021 by Matt Marshall
Was told my screen protector was going to be free if I got a case. I was charged. Don't trust the guy they call their #1 floater. Despicable. Edit issue was resolved I was not charged
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July 2021 by Mary Ann Staehli
Very Bad Service
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March 2021 by Joshua Wheeler
Cheap to start new service. Friendly staff.
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February 2021 by Curtis Kirby
I love the company I would definitely recommend people to you guys
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December 2020 by Michael Wallis
Tyrek is an awesome employee. He and his team went above and beyond to assist me. Thank you for all your help!!!
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September 2020 by Dawn Parent
I had a problem with links that wouldn't connect. It took a bit of time to chase down the problem but Joshua was relentless and worked until he found the problem it was another app that was stopping the connection. I had this problem for weeks and he found it in about 15 minutes! We just removed the app and it worked beautifully. I had almost given up hope! He took the time and explained everything he did so I could understand. I am pretty tech savvy but this one stumped me.
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March 2020 by Never T.
They refused do do what the corporate number said they should and could to help us. They said it was impossible even though the corporate staff was trying to talk them through it. When the children asked why they wouldn't help us since they were disobeying the corporate staff they swore at the children these people are criminals avoid at all costs!! They should be held accountable for their actions!!! Professionals should have ethicals. When a little girl can't understand why you won't do what metro pcs our service provider is telling you to do. DON'T SWEAR AT HER!! Your terrible business hurt my child!!
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March 2020 by Christy Kirk
Michael and Sora were the best they helped us so much I will always return to that store
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February 2020 by JW Lizee
The service is great and the employees are very nice.
