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January 2024 by Faux Fire
James, the customer service guru here, is freaking awesome! Had a big problem with my account and he took the extra time and energy to help me out and make sure everything was fixed and working the right way! If you want to give him a raise or promote him he definitely deserves it!
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January 2024 by J
Had to call customer service while here and I believe his name started with a J...customer service hotline took forever but thanks to his help we got through it and got what needed to be done! ?
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November 2023 by Kaycie Dallolio
Maree, the store manager is on point. She is the only person who helped out and went above and beyond when customer service and every other employee I spoke to at 3 different locations just gave me the runaround.
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November 2022 by CatGatherer
I came in to this store this evening,(11/11/2022 @ about 5:45pm) Michael(big ole glorious beard!)to get a plan with them as well as a screen protector. I cannot praise him enough for all of his help and kindness and endless patience with me while I fumbled with my old phone.He figured out which plan would be best for me since I use it for business reasons as well as casual. Not only that but he got my phone all activated AND even put my liquid screen protector on for me(I don't trust myself ?.100/10 HIGHLY RECOMMEND hitting them up. Just absolutely stellar service.
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November 2022 by Erica Hamrick
Micheal was patient and helpful with everything. He offered all options available to us and answered all of our questions. he went above and beyond and I give him a 10/10 on everything. If you want great service go see Michael at T-Mobile on Glenwood and State street in Boise- he's the Dukie and we will defiantly recommend him to our family and friends!
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November 2022 by Raymond Corona Rubalcaba iii
My favorite phone company for 15 years since california metro pcs to idaho.
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October 2022 by Timothy Voroshuck
Worst metro ..store ever... Absolutely no custermer service . came into return car charger i bought on sunday. Was told to come in today to return. Or would have ruturned same day.. Instead i was verbally assaulted . . bye a young disrespectful young punk. Who got me so upset . i just left charger and receipt on counter. And going dispute charges.. Filing a corporate complaint. Probably switching to att after this..straight garbage working. At this store for employee working monday 3rd
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December 2021 by Anne I.
Went into the Nampa Idaho - Holly shopping center location on Thursday 12/16/2021 @11 am to BUY a new phone. I am on this account with my husband who bought a new phone thru this store on 12/13/2021. I had all the info including the authorization pin and all of my info and was told by the unfriendly, self absorbed female employee that there was nothing she could do. Didn't even make eye contact or express any sense of customer service WHICH IS HER JOB. This is a disgusting excuse for a business and I would encourage everyone looking for phone service to avoid this establishment and try one of the MANY MANY other service options available. If I could rate this particular store and definitely this worthless employee in the negative I absolutely would. Nobody should spend one cent with a company that won't even make the slightest effort to provide CUSTOMER SERVICE She is being paid a wage and has zero ability in the customer service field
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March 2021 by sarge martin
Very friendly very knowledgeable pleasure doing business with them
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July 2020 by George George
Great!
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March 2020 by April Uriarte
They were rude. They sell damaged products that do not function. If I hear one more time, I am a sells person, I can't help you. You have to wait for a manager. I think I will scream.
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January 2020 by Andrew Versictis
Great store friendly staff, especially Dara.
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December 2019 by Jacob Oliver
I walked in thinking there wasnt a lot to choose from. But Dara walked me through all their phones and turned out they had exactly what I needed. She is cute too. 5 stars
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November 2019 by Charles Riley
This place is a great place to get a phone the manager daniel is a very friendly and does what it takes to take care of of his customers if your thinking of a phone check out the state Street metro
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September 2019 by Rebecca G.
The exact thing happened to me last weekend. The phone literally stopped reading wifi signals and I couldn't send or receive any messages/calls. Defective. The phone's two yrs old!!!. I didn't have the insurance, which I was told wouldn't matter much anyway bc of the high deductible. They're just so sneaky, aren't they? My store is in Buffalo NY but it's the same all over. Their stores are having trouble here and getting sued. No surprise. They're all pretty terrible people in charge.
