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June 2024 by Barbara Nelson
My family has had dozens of art pieces framed here in Boise over the last several years. We were always happy until today. I will never go back. To start, I went to the store twice with my rather large art piece. I schlepped it to the back of the store only to find there was no framer on duty. Then I looked online and found out you could make an appointment. I did so and there was no framer when I showed up for my appointment. This was upsetting because my 70% off coupon expired that day. The clerk I spoke with apologized and said next time I should call first. Today I called and spoke with the framer. He assured me he was there and felt they could honor my coupon. He was great and helped me pick out nice matting and frame. The total with the coupon was slightly over $300. He had trouble entering the coupon because of the expired date. He called a supervisor. I explained the reason the coupon expired was because of no framer on duty twice and then a missed appointment. She said her store does not use the appointment system, despite it clearly being online. She absolutely would not budge on accepting the coupon despite it being their fault the deadline was missed. They have lost a lifelong customer with me, which is sad because I really liked the framer.
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January 2024 by JoJo N.
I love this Michaels! I've had numerous stops here the past couple months to make DIYs for my wedding. Whenever I order online, they have the order ready for me within just a few hours. They're so quick, and the process to pick up your online orders is so seamless. There was a mixup of paint colors with one of my last online orders, but it wasn't a big deal. You can find just about anything here to satisfy your crafting needs, and everyone you encounter here is extremely friendly!
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October 2023 by Mindy T.
Service is so amazing, they do curbside. They are always friendly, quick and super accurate. The selection is spot on. If it out here they will get it ready at the closest store and always offer great prices and special coupons and deals. The products are a gRest quality.
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January 2023 by Lyn L.
After 40 min online with Michaels.com... with no resolution ... I address this matter to the Boise store since they apparently are unable to pull up said receipt from 11:54 return today.. I gave Ralph S.. online all the information on the receipt as far as return number.. date and time.. and in his collaboration with whomever picked up the phone at the Boise store.. they were unable to confirm the return....The purpose of dealing with the online chat .. is that I ordered 3 items which entitled me to free shipping.. They decided they could not fulfill 2 of them so charged me $8.95 to ship the third.. That third was defective so I returned it to the store today and was credited for the item.. but not the shipping which was sprung on my after their default..Although the chat agent started off with all the sympathy.. he was unable to resolve my return.... I told him he had an email address and 2 phone numbers to alert me to a resolution.. If not.. my final online or instore michaels purchase
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January 2022 by Lisa Abbott
A nice store
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January 2021 by Andrew Toth
Crazy deals if you get the coupons from Michael's.
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January 2021 by Toby St.Clair
If you cant find it here, just give up. They have it all!?
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January 2021 by Kevin Beck
Great place for framing artwork.
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January 2021 by Michael Dutcher
Did not go in.
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January 2021 by Jana Holladay
Great employees
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January 2021 by Michael Walsh
Window shopping
