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March 2024 by Ed Thibault
Using website to book appointment was easy, they submitted claim to my insurance for approval, great communication, tech Kevin called ahead with 15 min. notice and was very professional
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March 2024 by Jay Porto
This company installs glass that is produced by its parent company, it is NOT good glass. If you want good glass or a factory replacement, they usually won't try to get your insurance to cover it, and it comes out of your pocket. The technicians are usually friendly, but some are too hasty and don't follow their training, which leads to bad installs.
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February 2024 by Talli Goodwin
The entire process, from obtaining insurance information to scheduling and customer service, was incredibly smooth. Notably, they completed the service before the allotted time. Devin provided excellent information before sending me on my way. I would highly recommend their services and would choose them again without hesitation.
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February 2024 by Linda Badri
I was totally impressed with Mac's. So seldom do you go into auto repair shop and have them be so honest and not try to oversell. I have some more work to do on our used car and fully intend to go back. Thank you Walter.
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February 2024 by Eric Block
We had the front window on my wife's car replaced and the window replacement was fine, however, there were multiple safety issues that, luckily, I was able to fix myself.The first issue was that the tech had snapped off all the tabs that hold the trim under the hood, which is understandable. These snap very easily, however, you would think they stock and replace these since they do this all day every day. Now I need to drive back into the shop to replace them and we currently live out of town. I spoke with the manager of the shop and I am able to take it in to a shop where we are now living, but definitely an inconvenience.The next day, after the windshield replacement, my wife tried to use her windshield washer fluid and it wouldn't spray. I knew that it was winter rated fluid in the lines, so it wasn't frozen. After pulling it in the garage, I looked under the hood and found that the supply line from the engine compartment was not properly ran through the correct channel in the trim and had been kinked off by the hood's hinge, thus preventing any flow. This was easily fixed by routing the tube through the proper channel, again something that should be easily prevented.The final issue came about while driving down the highway in the snow. Luckily we were taking both vehicles somewhere and my wife called me to tell me her passenger wiper wouldn't work. We pulled over at a rest stop and I couldn't figure it out initially, I had thought the motor possibly went out, which would be strange. Fortunately her driver's side wiper was working and allowed us to drive through the snow. After finally arriving at our destination, which was 3 hours away, I was able to investigate further. I removed the caps that cover the nuts to tighten the wipers down and the passenger one was completely loose and the driver's side was loosening as well. These clearly weren't torqued properly, again an easy fix for me, however this could have easily caused an accident in rain or snow.I spoke with the manager of the shop and I sincerely hope that some more training will be given and quality control measures can be put in place to prevent possible inconvenience or, even worse, injury to someone.The service and window replacement was fine, however be cautious and check some basic things under the hood before leaving the shop.
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December 2023 by Brent Kelley
Quick and easy process to get our broken windshield replaced. They did all the background work with our insurance company and had everything completed and recalibrated on time. We just paid our deductible and were on our way. Recommended!
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October 2023 by Justin Paul
Cameron clearly communicated the process, informed me when he was on the way, when he arrived, and when he was done. When he arrived, he clearly outlined the process and answered all the questions I had. He finished the replacement of my windshield in a very timely manner, showed a high level of professionalism and knowledge, while also having exceptional customer service skills. I couldn’t recommend him or this company enough. Thank you again Cameron!
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October 2023 by Debra Hamlin
Safelight does NOT stand behind their product. I had a stress fracture in my windshield and they said it wasn’t, that there was a tiny impact point. I took it somewhere else and they said this is an aftermarket windshield with a stress fracture whoever put it in should replace it. I had to go back and fuss with the manager and they finally replaced it. Now there is another stress fracture and lo and behold another invisible impact point. Unless pushed they honor nothing. Safelight = 100% needless aggravation.
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October 2023 by Travis Dickmann ..
We're prompt to start work at appointment time, kept me updated during my wait and finished early.
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September 2023 by Brandon Hartley
While getting my windshield replaced someone went through the interior of my car and removed the protective film from my dash and buttons and other places I had left there for a reason. I bought the car 9 months ago and left the protective tape on parts to “protect” it because I plan to sell the car. I assume the same guy attempted to wash the other windows of said car and couldn’t have done a worse job.
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August 2023 by Alex Z
Best Safelite location I’ve ever experienced. Went in for a cracked windshield. It was a stress fracture (meaning the glass failed) and the tech recognized it instead of taking advantage of me (they are honest) therefore, they covered through the warranty and I got my windshield fixed for free. Amazing fast service + honest people. I knew the issue was warranty covered but I wanted to see if they would be honest or if I had to hassle a bit for it. I didn’t. They saw it right away and covered it, as they should have- so they acted righteously. Honesty won me over and I’ll be a loyal costumer of this location for time to come because they did not try to scam me or come up with excuses to fix my windshield. Great techs. Great manager. They were honest and very kind. The glass cleaner was a very nice added bonus as well. Highly recommended.
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August 2023 by Jeremy Howard
Very poor experience. Was told multiple stories by multiple people, 3 reschedules, couldn’t reprogram my cars safety equipment after they said they could “if” we brought it in instead of the mobile service, this left me with a 3 hour wait at the dealer. Then to top it off they said they would pay for the dealer visit and get reimbursed for our troubles. Hours later no call, no payment, had to pay it myself. Jashua is the manager and has never once returned a call or addressed anything.
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August 2023 by JJ Barroso
Very professional. They did a great job replacing my front windshield. They were very communicative and quick. Would recommend them for sure.
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June 2023 by Thatevo8intha208
5 star guys , great prices pro service. Have always edited used satellite for my cars , and always will , best in the valley, and they give you the best glass cleaner ever !
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June 2023 by Jorge Lopez
Came here for my insurance claim to get my wife’s Q5 windshield replaced. Brought it on a Friday and the car spent the whole day here(9AM-5PM) just for them at closing to let me know that the after market glass they were trying to install didn’t pass the calibration after many attempts. They would have to order the correct Audi glass and I could come back Monday to get it done and the car would be one of the first cars to be worked on Monday because of the inconvenience.Ok, another hassle but understandable. On Monday I’m told it will be worked on sooner and will be done by 5 or before. Dropped it off at 7:30 AM, and no call until I come in myself at 5PM to pick up the car because they close at 5! Get here and it still is not done and I have to wait at least another 30 minutes. Horrible communication and horrible service. Would give 1 star if I could. Don’t come here!Employees don’t even know what to say. Horrible service. Would give 0 stars if possible.
