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May 2024 by Luis Sandoval
4/15/24 Samsung dish washer wasn't draining, scheduled Clint to come diagnose the issue. Cost of that was $80. Apparently my garbage disposal had a plug preventing the washer from draining. Stuck a screw driver to break the plug and remove it from the sink, no more than 3 to 5 minutes was spent. Called Shane the owner to ask if he can adjust the fee for such a simple and fast fix, maybe to $40 for Clint's time and effort. Absolutely no budge room, nothing. That's crazy. For anybody having a COMMON AND SIMPLE fix to this issue remove the hose that connects the dish machine to the disposal and look for the plug. Hopefully this helps others not waste $80 for something simple, thanks Shane, appreciate the help ?
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April 2024 by Neil Forbes
Great service very professional got repairs done ahead of time in timely manner
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March 2024 by Casie
Jessica is an amazing appliance repair woman! She knew exactly what to do to troubleshoot my GE combo washer/dryer even though it was her first service call for one of these units. The best part was that it was fixed when she was done! I was able to catch up on a few days worth of laundry after she left. She's very professional and knowledgeable. She is absolutely preferred in my book and will be requested in the future! I felt so much more comfortable having her in my home.For anyone woman who struggles with having unknown repair men coming into their home for any reason please call Telco and ask for Jessica Busick!*Oh and, it only took 2 days from the time i called GE to when Jessica was at my door. I was expecting a week at least!
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February 2024 by Kennedy Storaci
Wow! Jessica called an hour ahead to ask if we would be home. She showed up right on time, was super friendly, answered all of my questions, AND fixed our stove. She is amazing and I would ask for her if I needed anything else done. THANK YOU Jessica, we appreciate it!! :)
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February 2024 by Dave Isbell
Tanner came to fix our Samsung range that was having some issues. The repair was done quickly, correctly and honestly. I can't say enough good things about this shop. If you are lucky enough to live in Central Oregon and own Samsung products that need service, these are the folks for you. Thanks Tanner, Wes and team!!
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December 2023 by Jessica
Came over to do warranty work on a Samsung refrigerator ice maker. They ordered the part and came over as soon as it came in. Quick install, ice maker works again. Great communication and service.
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December 2023 by Jefe F
Stay away from this company - their techs came out several times to “ repair “ appliances and they kept “ fixing “ the issue when all they did is over bill the warranty company - absolutely pathetic of a company and techs
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May 2023 by Erin Hagadorn
Five month old whirlpool washer stopped working mid cycle, Telco has been out to my house 5 times in a six week period, six weeks without a washer, they have swapped parts each time and have failed to fix it each time , this is all under warranty which is probably why they don't bother troubleshooting and just keep replacing parts . I have a sneaking suspicion that if they were not doing warranty work they would have fixed it by now because they would like to get paid. A washer is not a high tech appliance, they're running out of parts to replace. Telco should be embarrassed.Service: Washer/dryer repair
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March 2023 by Masen McCormick
I just spoke to a really nice guy on the phone who was able to diagnose my washing machine’s excessive noise issue over the phone based on specs. Really appreciated him taking the time out of his day to explain the issue to me and save me the service call fee that I’ll be using to save for a replacement washer. Will be giving them a call again if I ever have an appliance issue that is cheaper than the cost of a replacement!
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December 2022 by Dan Quakenbush
Very satisfied with our experience with Telco. They came to our home, diagnosed the problem with our fridge, ordered the necessary parts and then returned to fix it in a timely manner. They also handled all the warranty info and invoiced the manufacturer. They were responsive and knowledgeable and I would recommend them to anyone. Thank you Telco!Service: Refrigerator repair
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June 2022 by Alisa O'Neal
You can't go wrong with Telco! We've had them out to our house twice in the past year to first repair our dryer and the second time to repair our ice maker. Both techs who came to our home were friendly, clean and on time. Communication was great and price of repairs were very reasonable. We will most certainly be contacting Telco any future needs.Services: Refrigerator/freezer repair
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June 2022 by Mark M
Had Tanner come out to diagnosis a Samsung dishwasher. On time, courteous and knowledgeable. Price given for repair was very fair and he even had suspect part with him. Great service, both from the company and the technician.Service: Dishwasher repair
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April 2022 by al loose
Had a tech come out before and they fixed our fridge, but 3 months later it started making noise again, so when we called the operator had said it was not under warranty and it would be 80.00 just to have them come out and look at it. We told her they just fixed it and she still seemed quite blunt about the minimum $80. So we were not impressed with that attitude. but after Nick came out and looked at it. He saw that the problem was most likely caused by a wire that got caught between the seal and caused moister to get in and start causing ice buildup. And it was most likely caused by the last tech that did the repair. So he did not charge us. That is a company that has integrity. So I would recommend them. Thank you Nick. Very nice job!
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January 2022 by Sarah lewis
Contacted Telco due to my washer not working properly. We were still able to use our washer on one cycle. Technician came out and said computer board needed replaced. After his visit the door locked and we couldn't use our washer. Waited two weeks for the parts and another Technician came out. He said the computer is not the problem and wanted to replace the wiring harness. I said ok but I would still like the computer board replaced and the door lock sensor. He explained that the door will unlock once we hit start cycle. I tried multiple times and multiple ways. Nothing. Called today and I was told more parts were ordered that I did not know about. Also the door lock sensor was not the problem. So they did not replace it. This is the absolute worse experience I have had with a repair company. Just because I said I wanted all the parts replaced does not mean to add additional parts that were not discussed with me. Because of this, we are getting another company to work on our washer and I will gladly spend the 550 to have someone else fix it. Definitely would not recommend this company at all and will tell everyone I know not to go to them for any repairs.Thanks for the refund. However, parts being ordered should be discussed even if it is just to be prepared. A business needs to communicate with customers about what to expect. I didn't even know the door lock sensor was being ordered until I called the office and asked. That was when it was mentioned the computer board was in but waiting on the sensor. Again, my washer worked on one cycle until the technician came out. We could have continued to use our washer on that one cycle until it was fixed. Not sure why the door locked and was unable to open it after the technician left. We have two babies and 8 adults. Laundromat are expensive for all of us. I would highly recommend better communication in the future.Service: Washer/dryer repair
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January 2022 by highwaydog
Had Telco out for warranty work on my Samsung washing machine. Clint was super helpful very thorough made every effort to diagnose the problem definitely will call them again.
