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April 2024 by Sheila Barbour
I walked in there with my daughter last weekend. At first the guy was super nice and helped me get what I needed. He then took the shoes and hid for a min the came out and said try this. He put in insoles so I tried it. Told him I liked it so far. When we got up to cash register he rang me up. I asked him why it was $270 he said he "forgot" to tell me the insoles were $80. Walked around a bit. Came home went back two days later to take insoles back. Guy was nice and gave me a refund. Then day after I worn new shoes to work, I worked an 16 hour shift in new shoes. When I got home took shoes off everything was sore. This morning I went to get old shoes to give my feet a brake and found the insoles that were supposed to be in new shoes. Guy at tradehome never told me he took the shoes insoles out. So now my feet are sore and blisters starting on big toes. Needless to say I will never go back to tradehome in the Boise Towne square mall.
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February 2024 by Big Dawg
Go see my man Nathan he will get you fitted into the best shoes you've ever owned
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February 2024 by Rylee Thompson
Josh was wonderful. Bought a pair I didn’t love, exchanged for another, called Josh twice and met him in the store both times and had nothing but a good experience with him. Rare to get good customer service these days, thanks Josh!
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November 2023 by Amanda Albert G.
Terrible customer service. They will sell you hard and tell you all about their return policy and how wonderful it is. It's a scam. Within 2 weeks my Birkenstocks started rippling. Came into the store with my concerns and they did nothing. For the price of the shoes and the way they rest assured me I was able to return it was a lie. I won't be returning.
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September 2023 by Kimberly Ziebold
Went to Tradehome in the Boise mall this afternoon with my son. I normally keep to myself and try not to interact with people while shopping; but Nathan and the other guy working there were so great! The other guy was super sweet striking up a conversation with my 8 year old son about video games; while Nathan was equally as sweet, patient, and kind helping me pick the perfect shoes. I was so impressed that we even picked up shoes for my son too. ? Thank you!!
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June 2023 by Camille Jackson
Jacob was awesome helping me find the right shoes! He didn't hesitate to help me go through several pairs and knew exactly what to try next based on what I was looking for. While I normally feel awkward and lost in stores like this Jacob helped me feel comfortable taking my time to find the right fit.
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May 2023 by Monique Kuhns
Very helpful staff. Eli is super funny, knows great suggestions for what type of shoe would be best for the activity your going to go enjoy. I went in thinking about one brand, he sold me a brand that felt like walking on clouds. My back has never felt so good, I feel like I could be in a 5k and I hate running. Thanks so much you guys! And I can't forget about the socks. Who knew there were so many different socks?
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January 2023 by Antonio Llamas
I purchased a pair oh Hoka shoes and the transaction was very pleasant and professional. I returned the shoes one week later to a different employee that offered too much unnecessary unprofessional unsolicited harassment that made my transaction very disgusting. I never asked for cash back plus the employee said he couldn't resell the shoes. I only wore the shoes for two days at my job and didn't feel comfortable. What is the purpose of the 30 day return exchange policy if one will be humiliated and talked like a d*** person if the employee doesn't practice good manurism and understands not to speak unnecessary oxygen/time words that can escalate to arguments. No bueno.
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October 2022 by B cross
These guys are very helpful. The took the time and brought me several options. I have foot pain and they found me the perfect shoe! Highly recommended
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October 2022 by Gabriel Arango
Josh is Incredibly knowledgeable about their product line. I live out of state but buy the majority of my shoes at this location. In the end, it’s all about the service. Nicely done!
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September 2022 by Katie Green
I just left Trade Home Shoes with my mom. We had been looking for Birkenstocks. We came in and had the blessing of meeting Jacob. He not only helped us out above and beyond, but he was the kindest person I have met in a long time. My mom has polio and he was so helpful to find her perfect size on each foot. Jacob is THE BEST. Trade Home Shoes is blessed to have him and we will be back to see him again. THANK YOU JACOB!!
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September 2022 by Katie G.
I just left Trade Home Shoes with my mom. We had been looking for Birkenstocks. We came in and had the blessing of meeting Jacob. He not only helped us out above and beyond, but he was the kindest person I have met in a long time. My mom has polio and he was so helpful to find her perfect size on each foot. Jacob is THE BEST. Trade Home Shoes is blessed to have him and we will be back to see him again. THANK YOU JACOB!!
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May 2022 by Glynna McGarry
Excellent customer service and selection! Jacob was very helpful in helping me find the right shoes for my foot problems. Will definitely be going back when I'm in need of new shoes.
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May 2022 by Alissa
Person who worked there creeped me out really bad, gave me a weird vibe, and wasn’t very helpful. Not friendly either.
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April 2022 by Christine CAILLAT
I love this place where I can find comfy shoes for my highly sensitive feet.
