January 2024 by Kyle James
Not a bad place, just had a bad experience. I picked up my truck (different location) at a quarter tank and was instructed to return it at this location with the same amount of gas in it. On my way to this U-Haul I filled it up to exactly a quarter tank (doubled checked it to make sure) and dropped it off. When I pulled in, I was instructed to leave the keys in the truck and I could leave. Double checked inside and they said the same, so I left. Two days later I get a receipt which included $28 for gas and a $30 gas “fee”. I called to dispute but because I didn’t take a picture, they refused a refund. Take a picture of the truck and the gas. Not sure what happened exactly, I’m guessing the guy who took the truck from me misread the reader and thought it was at an eight of a tank. All I know is that I am 100% sure they screwed me over on this one. Gave it a 3 star review because I’m assuming it was an honest mistake, but the way they handled it was annoying since they refused to even acknowledge that I could have been the one that was correct and they were wrong. They didn’t seem interested at all in getting this resolved, so I was not happy about that. Just do your due diligence and document everything in case they try something like this on you.
