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December 2023 by Jennifer L.
A great moving experience! We had to keep changing our pick up date and it was no problem. They were easy and flexible. Thank you!
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October 2023 by Michael E
I've moved many times. I've done it many ways including moving myself all the way up to using a full service mover. We priced all the options. Upack turned out to be the ideal mix between saving money and getting enough help to make the job manageable. I was skeptical at first about the whole moving model that they have adopted but I must say I was delighted to find that they do everything they say they're going to do, they do it on time and they have great people backing you up. Everyone from the representatives on the phone to the drivers on the truck were professional, helpful, and nice to work with. The custom personal web page they provide you on the Internet is great! It always shows your status provides guidance throughout the process. If you are willing to pack and load/unload your own items, I highly recommend using this service!
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September 2023 by Holly P.
Moved from Wisconsin to Idaho. Price booked far ahead of time was just shy of $2200 that was with a promise date and 1 cube. Everything was on time even early for delivery and pick up. It looks small. If you’ve played Tetris you’ll need every ounce of experience because you are able to fit quite a bit. We did not bring our bedroom set but.. we were able to fit: 1 8 ft split sectional, two TVs in their boxes (77 and 50), tv stand for the 77, 30 various sized boxes and totes, a coffee table, end table, two lamps, various random items such as gun cases, dog supplies and beds, large rug, and more. HOWEVER if you have a bedroom set GET TWO. You’ll need two cubes for a fully furnished 1 bedroom apartment. Everything went smoothly nothing was damaged but we packed smart and snug. Would use them again!
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September 2023 by Holly Rose
Moved from Wisconsin to Idaho. Price booked far ahead of time was just shy of $2200 that was with a promise date and 1 cube. Everything was on time even early for delivery and pick up. It looks small. If you’ve played Tetris you’ll need every ounce of experience because you are able to fit quite a bit. We did not bring our bedroom set but.. we were able to fit: 1 8 ft split sectional, two TVs in their boxes (77 and 50), tv stand for the 77, 30 various sized boxes and totes, a coffee table, end table, two lamps, various random items such as gun cases, dog supplies and beds, large rug, and more. HOWEVER if you have a bedroom set GET TWO. You’ll need two cubes for a fully furnished 1 bedroom apartment. Everything went smoothly nothing was damaged but we packed smart and snug. Would use them again!
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September 2023 by Stephanie webb
U-Pack made our 700 mile move so much easier! If you have a long distance move there is no better way to go. Great customer service, you always get an answer from a real person every time you call. Text and email communication was handy as well. Was actually cheaper than a uhaul would have been. Drop off and pick up was on time, easy to schedule.**If you have fragile, delicate things pack them up well!! and wrap furniture! things slide and rub in transit!**
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September 2023 by Holly Prochaska
Moved from Wisconsin to Idaho. Price booked far ahead of time was just shy of $2200 that was with a promise date and 1 cube. Everything was on time even early for delivery and pick up. It looks small. If you’ve played Tetris you’ll need every ounce of experience because you are able to fit quite a bit. We did not bring our bedroom set but.. we were able to fit: 1 8 ft split sectional, two TVs in their boxes (77 and 50), tv stand for the 77, 30 various sized boxes and totes, a coffee table, end table, two lamps, various random items such as gun cases, dog supplies and beds, large rug, and more. HOWEVER if you have a bedroom set GET TWO. You’ll need two cubes for a fully furnished 1 bedroom apartment. Everything went smoothly nothing was damaged but we packed smart and snug. Would use them again!
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July 2023 by Mick Martinson
If your moving to another state this is a great company to use. Highly recommend.
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June 2023 by WJC
Good overall experience and wish I could give them another half-star. Certainly a great option if you want to save a few bucks over a van lines service such as Wheaton, Allied, Mayflower etc. to move your stuff cross-country like me. I was especially impressed with the customer service people at Upack and the local destination people (ABF) who deliver and pick up the trailers. Really good website and technology as well to make things easy for scheduling and status while on the road.My only real complaint is that the trailers are beat up and filthy inside. These trailers are used to haul just about anything, including machinery, and collect a lot of dirt, grease and who know what. As a result, I dragged in a lot of nasty black grease onto my carpets and will have to get them cleaned. So be careful where you put your unloaded boxes in your new home. They may have been clean going into the trailer but they could have rubbed against something while in transit. Also, I'd use a full-service van lines if you are moving expensive, delicate house hold items. Hauling on a freight trailer (ABF) can be rough on your things (no air suspension).
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April 2023 by Josie Porter
We moved cross country from Boise to South Carolina. I ordered two Relocubes online, thinking we may just use one from the estimator on the U-Pack website. Good thing I ordered two because not everything even fit into two of them, so I think the estimator is off. Order more Relocubes than you think, since they only charge you for the ones you end up using, which is nice.The price was fair. Not cheap, but less than if we would have gotten movers to do it all. The Relocubes themselves were really sturdy. We had gone with U-Haul before and their wood containers were bad quality - these were much better. You will need two locks for each Relocube (something we didn't know about ahead of time so we had to run out and get more locks). And they don't come with blankets, so heads up about that too.As far as the pickup in Boise, we were given a 4-hour window and then they called me when they were there to drop off the Relocubes. I wish they would have given a little more notice just to be more ready (even a 15-minute heads up would have been nice), but it ended up working out okay.It took about two weeks to get our Relocubes, just to give you an idea of the timeline.The Greenville end was worse with timing (they weren't on time with dropping the full Relocubes off, but at least I got a call saying that, but then they told me they would drop them off that day and ended up dropping them off the next morning instead). It was a little frustrating but the guy dropping them off was nice and you just had to give them a call to pick up the empty containers when you're done.I recommend U-Pack over U-Haul UBox, at least. I can't speak for any other company but I know that PODS had terrible reviews and U-Pack had the best reviews I've seen. The back end wasn't so great but I'd probably still use U-Pack again if I needed to.
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January 2023 by Jonathan Mutchler
This was such a great experience! Every person I interacted with was nice and helpful. This made moving from one state to another so easy! Thank you Upack for making this as enjoyable as a move as it could be!
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October 2022 by Randall Cheney
We did a lot of research for moving options and a lot of them were just BAD. However, we opted to go with U-Pack and are so glad we did. They actually ended up being less expensive then renting a U-Haul and moving it ourselves! Working with the cust svc reps was super easy and they were very responsive and professional. Our trailer was delivered and picked up right on schedule. The text message status updates were timely and accurate. We even put a Tile tracker in our stuff and confirmed our trailer was exactly where they said it was. Our trailer was delivered on the first day of the delivery window and we wrapped up our move without any issues. We DEFINATELY recommend U-Pack and will use them again!
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October 2022 by Logan Nichols (FiveCents)
We moved from Boise to Denver, and just like every other time we have used U-Pack, our experience was dependable, consistent, and well communicated at every step of the way. Every person we interacted with at U-Pack during the process was very helpful. For every cross country move, I will always come back to U-Pack.
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September 2022 by Blasphemiss
(I used the Relocube)Honestly one of the best moving companies out there for cross country moves! They have all of their tracking built in, they are fast, reliable, responsive, helpful, and there are NO hidden fees.They allow you to edit your purchase by changing pickup dates, adding speedy shipping, and communication with the driver.My only issues is they are QUITE expensive in the grand scheme of things. Their pods are quite small if you have furniture but they are quite spacious if you end up with a lot of boxes instead of furniture. I ended up moving with 1 as i couldn't justify the extra 1000 dollars for one relocube when i was already at 4k for the original box and shipping. Thus i ended up leaving some things in my home state that I'll eventually have to go pick up again. Might be worth looking into the Truck instead of the cube if you dont think you will fill them but the costs are a little higher for the trucks.
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July 2022 by Michele Winkler
After using upack several times for long distance moves, I wouldn't do it any other way. The team is courteous, professional, and helpful, and easy to get hold of. The containers were clean and hold quite a bit more than you'd think. In one 6x7x8 cube, we put two queen mattresses, a folding metal bed frame, three arm chairs and an ottoman, a lazyboy recliner, two nitestands, and about 40 moving boxes of linens, office, and kitchen stuff. When the cube was first delivered we thought we'd have to leave a significant amount behind but everything fit. We moved from Idaho to Colorado, everything arrived intact and in place. The drivers who dropped off the upack cubes were professional and friendly and made sure to positon the cubes the way we wanted them for easy loading and unloading. Scheduling was easy and when we needed to speak to someone, that was easy too.
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June 2022 by Ashley Richards
Seriously amazing experience! Great communication, even better customer service. Delivered on time. Picked up on time. Reasonably priced! Highly recommend!
