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January 2024 by Alane OLeary
Friendly, honest, fair. Timely service. Helpful.
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January 2024 by Kiara Belonzi (Kiki)
Fast and Friendly helpful workers.
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December 2023 by Michael E.
Went in Saturday to ship some documents to Ottawa, Canada. After waiting 40ish minutes for the one employee handling all the customers, I gave my phone number and said I need to send some documents which I had send to previous and he said there was no record of me sending anything to Canada. I was surprised but gave him the address I wanted to ship them to,He said the cost would be $131 to have them arrive on Thursday. Shocked, I said the last time I sent documents to the address it cost me $37 and asked if there was other option? He said no and I commented that I would come back Monday. He became exacerbated and said it would be the same price then. Since there was about 20 people in line behind be I said to process the envelope.This morning (Monday) I went to the store and talked to the Manager, Bridgette, who took my receipt and looked up the transition. She acknowledge that I had indeed sent previous documents to the same address and that I had paid $37. She commented that the employee was new didn’t now realize that he could have sent it out Monday for the $37 price. When I told her that he was the only one dealing with customer while employee was handling all the Amazon returns. She thanked me and said that explained a lot. She asked if I had time so she could call her district manager to see if she could do anything.When she talked to her she stated that nothing could be done since I had already had paid for!! NOTHING COULD BE DONE!? Maybe an apology and a gift card or coupon for the difference!I WON’T BE USING UPS FOR SHIPPING EVER AGAIN!! FedEx or the US Postal Service. It’s the managers responsibility to ensure that the employee(s) she assigns to any shift in competent and trained for any circumstance that may arise. She failed to train the employee(s) and yet assigned him on a Saturday during the holiday season; she failed me because of her decision!!
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December 2023 by Greg Malberg
So far, not impressed. I have used UPS stores in the past for mailbox services, so I got one here. Not only am I paying WAY more than I have in the past, but I do not have 24 hour access to my box, which is contrary to what I was told and what is listed on the website. Attempts to address this were met with attitude and an actual lie. I called the corporate office and was told that what I had been told by the store staff was a lie. Thus, I do not recommend this location. If I wasn't locked in a contract with them on the box, I would vacate immediately. Rest assured that when the contract is up, I will HAPPILY go through the hassle of changing addressses just so I don't have to deal with this garbage anymore. Customer service is still a thing, people! DON'T LIE TO YOUR CUSTOMERS JUST TO MAKE A QUICK BUCK.
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December 2023 by Harmony Crider
Printing costs are higher than any other store. $2 just to get on the computer to print and then 30€ a page
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October 2023 by Meagan Cramer
I was informed I should have already taped my package and when asked if it was possible for them to do it to save myself some time (fully expecting to pay), the response was full of disgust. The woman can use a crash course in customer service.
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October 2023 by Chimena Cole
The drop off process is very simple. very friendly and helpful staff
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May 2023 by Lee
Had to ship a item back that defective. Company sent shipping label and told me I could take it to any ups store and drop it off. This dump charged me $4 to print a label and 1 piece of tape. Now ask urself why is everything so expensive, places like this that have to nickel and dime people to stay in business. I will never ship from this dump again.
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May 2023 by Peggy S.
Very helpful! They answered my questions and made suggestions to ease my shipping situation.
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February 2023 by Tochtli Moonbeam
They tried to charge me $12-$50 over a mix up that was never even my fault. then they said they could take it back and return it to sender and instead they just send it back to me AGAIN.
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December 2022 by Thomas R.
Charged me $35 to mail a 3x5 photo from Boise to Middleton. Should have gone to the USPS where a flat rate would have been under $5
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December 2022 by Richard Henry
I’ve been in here several times and it’s always something. Last time, they wouldn’t even give me one piece of tape in order to patch up a hole in a box I was shipping. Today, came prepared with a box much larger than I needed, a label and tape. The woman suggested I use a smaller box and I asked if it was free. She said “yes” then still tried to charge me for it stating she didn’t hear me. Glad I had all the material I needed and they STILL tried to get more money out of me. Garbage operation.
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November 2022 by Jennifer McGonigal
Very friendly staff that is efficient with their services.
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September 2022 by Perzad Avari
We shipped a bracelet last week and were informed by the recipient that the bracket was missing from the box when they received it. We’re appalled that the employee would blatantly steal. We don’t if they have cameras to find the culprit.
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September 2022 by B B.
If your return is even slightly confusing prepare to be talked down to and told you are wrong rather than them offering solutions.
