-
March 2025 by Nan Pelletier
Alex was very personable and efficient helping me with a new phone. I love coming into this store because they always act professional and they're patient with me (I am a senior.) Thank you for your assistance to make things easier for me.
-
March 2025 by Brenda Boyle
She was patient with all my questions and needs.
-
February 2025 by Lillian
Austin was very helpful
-
February 2025 by Terri Jones
Very good and polite, they gave me a couple minutes to look at what I wanted than asked questions that I would have asked to buy a device(:
-
December 2024 by Chris Chalmers
Ishmael helped me with upgrading to new iPhone and navigated some difficulty I had with the account. He was very personable and patient as well as friendly and capable. I would 100% recommend this Verizon store to other customers. Thank you!
-
December 2024 by Brian Burns
Very helpful staff at this store. The lady that waited on me was very knowledgeable and solved my phone issue efficiently.
-
December 2024 by Brooklyn Wilkerson
Absolutely 0 stars. This is not a Verizon store it is a third party retailer. I had to go there 5 times because they messed up my plan, didn't give me the correct promo, and I ended up paying several hundred dollars more for my new phone because of their employees. All 4 employees that I dealt with were extremely unprofessional, inappropriate and didn't do their job right, which is why I had to go there four days in a row. Even their manager didn't apply my promo right and I had to go to a corporate store to fix this. Their employees told me way too many things about their personal lives while delaying the job they were doing to sell me a phone just to talk. I will never go here again. The worst customer service I have ever experienced in my life.
-
November 2024 by Matti Nasland
I had a terrible experience at this store. The representative, Shuylar, was incredibly rude and unhelpful. He attempted to add an extra $30 a month to my bill without explaining why, and when I questioned it, he became defensive. Although he eventually corrected the charges, I later discovered he gave me the wrong phone model (an iPhone 16 instead of the 16 Pro). When I returned to address this, he claimed that I had opted out of the better model even though it was the same price with the promotion.
On top of that, Shuylar was openly dismissive and condescending. He criticized me for having my IT employee apply my screen protector, calling it 'stupid,' and when I mentioned buying a case on Amazon, he told me I was 'cheap and lazy.'
This was by far one of the worst customer service experiences I’ve ever had. I would strongly recommend avoiding this location.
-
October 2024 by Brenda Bruno
Waylon gave us great customer service
-
October 2024 by Devonta Shackleford
Man Jake took good care of me. Thank you !
-
September 2024 by Ron Holland
First class customer service.
-
September 2024 by Kelly Brown
Very helpful and efficient.
-
September 2024 by RICH BENEDICT
Professional crew, helpful. 18.3 years at this locale. Will return.
-
August 2024 by Melissa Winston
I don’t understand why the employees here are so rude. Soulless human beings truly. I wanted help on my grandmothers phone because she’s 93 years old and obviously doesn’t know how to use it and the employees kept laughing at her including the manager guy, like wow. Will not ever be going back to this store. Be better humans.
-
August 2024 by Chase Patterson
I came in a few days ago inquiring about a new phone and the customer service I received from jack and Tyler was awful. All I wanted was some quotes on new phones and possibly a business account and they kept telling me why a business account is a waste of time and that I’d have better luck at a corporate store. This address is close to my house which is why I went. I will not be going back to this store considering how unhelpful the employees were and their lack of enthusiasm while I was there. They made me feel like such a nuisance for coming in.
