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December 2023 by Juan Carlos Lopez
I opened a new account. Sean did great.Very satisfied.
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November 2023 by Kaylene White
The team was amazing, informative, helpful to customers and each other. I will use that store exclusively in the Treasure Valley!
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November 2023 by Natalie R.
José Garcia. This gentleman went so far above and beyond I don't have the words to thank him. Name tag says asst. manager. I had a unique situation that was somewhat complicated and wouldn't be a sale or revenue for the store, and yet he took the time to walk me through it with corporate, left me with HIS phone while I talked to corporate. Again, great service without making any profit from it!!!!!! We have always been team Verizon and it's people like him that are the reason.
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November 2023 by Tamara Samuelson
Went to the Verizon store on Milwaukee instead of the one in front of the mall. WAY better experience! I’ll go here from now on. Service and from Josh was great. iPhone update complete! Very satisfied. Thank you!
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November 2023 by Shawna Whitehead
Joshua did a great job upgrading our phones and trying to save us the most money.
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October 2023 by RobbyD RidesEmtb
Sean is always a pleasure to conduct business with.
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September 2023 by Erin B
Joshua was fantastic! He helped me with a situation I got myself into with Verizon that did not work exactly how I wanted it to. I came in angry and left calm. I then came back and he was still his friendly, helpful self which I appreciate. Joshua is the one you want if you want something taken care of!!
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September 2023 by James Linzmeyer
I had a wonderful experience at Verizon. Sean very helpful.
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June 2023 by Stacy Calhoun
Hello~I have been a customer of Verizon for 18 years . My husband & I both visited the Emerald store for phone plan changes & upgrades. We worked with the Manager Andy & his employee Josh …I admit for being a longtime customer of Verizon I was tough on Josh to give me the best deal in our transaction. He was very kind , knowledgeable & went out of his way to make a “bundle deal” that was economical & fair due to my long customer history with Verizon?????My husband has been working with Andy ~ as I sat & waited through his negotiations with him I observed Andy to be very kind, calm, approachable , hardworking & knowledgeable in all areas. Andy went out of his way to attend to every customer in the store even for 3 more hours after his original shift was over. We found him to be a person/manager that displayed Integrity & Honesty ~ and we greatly appreciate those qualities in sales…?????Overall a great experience !
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April 2023 by Debbie Johnston
This was my second trip to this store, I came back because the first visit was a great experience. Both times I've been helped by Andy. He did a great job of providing products that fulfilled my needs accompanied by great customer service. He was pleasant, professional and polite. Not pushy. I appreciated the service I received, and will not hesitate to return to this store in the future.
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April 2023 by Kelsey Sicilia
Sean was a great help tonight. We went to three different places before we ended up here and walked in 15 minutes before closing. Sean went above and beyond to help us. We HIGHLY recommend!
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March 2023 by Nick Hjelle
I had an incredible experience visiting for a phone upgrade. Dennis was extremely knowledgeable about the products, deals, and process of setting up the new phone. He explained the pros and cons of different screen protection and charging options to help me arrive at an informed decision. Dennis was very enthusiastic about technology and the products offered in store.Several customers came in while Dennis was the only one working. Dennis was able to effectively handle multitasking to meet everyone’s needs and ensure that no one had to wait before being helped. I will be going to Victra for all of my phone needs going forward after this great experience. Thank you Dennis for being such a rockstar.
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January 2023 by steve martin
Denny was amazing and knows what he is doing, best customer service ever!
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January 2023 by Rogue Koala
Had an issue with a new phone I had gotten.....Sean was super helpful & got me squared away as efficiently as he could ?Great job ?
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December 2022 by Lisa Hackett
I would never buy a new phone here again. Sean made it an extremely unpleasant experience by refusing to be forthcoming about his policies regarding opening the safe to look at new phones. Anytime you want to see a phone you have to wait for 10 minutes and he wouldn’t just tell me this, and he didn’t have the skill to handle this simple procedure and communicate about it, or show me multiple colors while the safe was open. I’d not go back again. Sean was awful to work with and it was a frustrating experience getting a new phone.
