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February 2024 by Andrew G
The representative, Gabe, was the most respectful, friendly, informative, and knowledgeable person I have ever worked with at an eyeglass shop. He listened to my concerns and questions and was able to give me the time, along with the best guidance for my new glasses purchase. Gabe asked questions to understand my needs and then gave me the most upfront and honest recommendation for my new pair of glasses. He was also patient and understanding while he had multiple customers asking him questions and needing his assistance. He was like inspector gadget. He was multi-tasking to perfection with his go-go gadget arms and legs to help all the customers in the branch, while still showing ownership and attention to detail of my needs. I have already referred two friends and seven of my thirteen children to this location. This was the best experience I have ever had in an eyeglass establishment.
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January 2024 by Tawn Coleman
Excellent Customer service!!
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January 2024 by Alisha
I always buy my glasses here and my kids glasses as well when they start to not fit or loosen up on me i bring them in to get tightened and adjusted. This is the second time i brought my glasses in and was told that it's to busy and is not a good time to bring my glasses in and inconvenient they are rude and never want to help. This is the only one i can come to and for the second time is treated horrible because I'm not coming in to buy more glasses. When it comes time for me to buy new pairs i may have to start looking else where because the customer service seems to be lost at this store. Very disappointed
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January 2024 by Mariah Farmer
I've visited this clinic for glasses the last 2 years. The Doctor is great! Very knowledgeable, friendly, and thorough. Most of the staff are friendly. There is, however, a very rude and unprofessional receptionist who has zero customer service skills.I made a mistake submitting the incorrect vision insurance. She was not interested in helping me or showing anything other than condescension. She just kept telling me the date my old plan lapsed and asked if I wanted to cancel.I would have paid out of pocket because I've been happy with the glasses I've received in the past. I will not waste my money or time in an establishment that disrespects patients. I won't be returning even if I get a vision plan that is accepted, which is unfortunate because, again, the Doctor is great.
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January 2024 by Laura Larsen
Information was thoroughly explained and all my questions were answered, I'd recommend this office to all my friends and relatives.
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December 2023 by Stacy McClimans
My experience with the Boise Id Visionworks was exceptional. I was trying to order glasses online with my insurance, but the website was unable to add my full prescription. After a call or two to customer service I was connected to an associate at the Boise store. The service was excellent! I will absolutely use Visionworks again for future needs!
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November 2023 by CJ DeCamp
I'd gotten my eyes checked elsewhere, but they had terrible frame selection, so I came back to Vsisionworks. The staff was all friendly and Gabe was exceptionally helpful. It took a bit, but I found 2 frames that I liked and Gabe even made suggestions for making them sit on my face better. I got some great add-ons at excellent prices. Super low pressure sales. I felt very comfortable and like my needs were being met, not like i was just a sales quota to fill. I'm quite excited to get my new glasses in a couple of weeks. I had a great experience a few years ago when I got my current glasses, and I will definitely be back when it's time again!
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November 2023 by Tina Wilson
I had such an amazing experience during my visit. The team took the time to explain each step to me in great detail. I have NEVER had such great service during my eye exam and assistance with helping find the right eye glasses to fit my needs. Great service by a team who truly cares about what they are doing
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October 2023 by Melissa Walton
We had a great time picking out glasses for me and my daughter, everyone was super kind and friendly, the Dr was great!
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October 2023 by Tammy Anderson
From the doctor's visit, to the help we needed to pick out frames, everything was great. We have been going to Visionworks for years, and have been very well pleased with the courteous staff and professionalism!
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October 2023 by Susan Hong
Super Efficient!Nancy is super helpful and friendly. Love Visionworks!!!
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August 2023 by Cody Bell
Dr and staff were awesome! Highly recommend them.
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August 2023 by Julie Braese
Speedy and polite service as soon as I walked through the door; and the doctor and staff took their time to answer all of my questions and concerns very well. Thank you for a very nice experience!
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June 2023 by AC Magee
Excellent experienced customer service! Gabe and Kathy listened to my needs and provided excellent service. I would highly recommend them.
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June 2023 by Ashley Roberts
The eye exam was extremely thorough and the ladies at the front desk were nice and helpful. Thank you very much.
