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March 2024 by David Harrison
Had an amazing experience all thanks to Anastasia! She was super polite and very helpful! She definitely made things easier. Definitely recommend this store to any one who’s looking for some jewellery. Thank you Anastasia for your amazing work!
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March 2024 by Stancy Fleenor
Went in and bought a ring, and a couple watches gentleman named Cameron was absolutely wonderful to work with 100% satisfied
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March 2024 by Justin Time
Great place the man there was very insightful and full of good information the girl anastasia was alot of help and very pleasant
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February 2024 by Robert Hemme
Bought my wife a Disney belle necklace to replace the one stolen from us, something like $750. Gave it to her and she says it's on sale on the website, cool, go back the next day and they refund the difference. Awesome right?! Wrong! We never recieved the refund due to zales refund process being down. Call and spend hours with the store manager and customer care, their solution dispute the charge with your bank, we had a receipt saying we were owed $258, should be easy. Well zales says no we won't refund. Call again, told to dispute again, okay tried again and lost again. I'm not wasting more time on this. Told em keep but they lost a customer. We have spent over $10000 here in the last 5 years. After this, over $258 we cancelled our credit card and taken our money else where. We knew the staff by name and they knew us. Beware trying to return something.☆☆☆Edit☆☆☆ Was called by the boise zales after this review and they are gonna try to fix it. As of 3 weeks later though still nothing.
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February 2024 by Judy Wargo
I stopped by Zales at the Mall to see if someone could help me replace a backing to an earring post. Abigail was very friendly and helpful, finding a suitable replacement for me. I was very pleased with the service and highly recommend this store. Thank you again, Abigail!
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February 2024 by Damien Perez
Abigail was very helpful! She was nice and professional. Abigail answered all of our questions and made sure we left satisfied!
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February 2024 by Brooke Hamilton
Abigail was amazing! This Zales is the BEST!
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January 2024 by Cody Joplin
I had a great experience with Hannah over the holidays. She was great at helping me pick out a ring for myself! No pressure, stayed within my budget. She was more interested in helping me find what I wanted than making a sale. Otto helped me with my watch repairs as well. Amazing service. I will definitely be back
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January 2024 by Nick Pinney
Sally was amazing, so kind and helpful it was a pleasure.
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January 2024 by Ashlyn Schoenfeld
Cameron did such an amazing job! He did a great job of listening to what we wanted and helped find the perfect ring. He also made the whole experience really fun
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January 2024 by Stephanie Schoenfeld
Cameron was awesome and new exactly what to show us!
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January 2024 by Joe Laz
Amazing experience with Cameron!
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January 2024 by Bob Crain
Otto was and always is great! He’s an icon here in Boise…your store wouldn’t be what it is without him!
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January 2024 by Jake Petersen
Anastasia was great help and very patient.
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December 2023 by Kristen Valdez
This store is great!! Otto, Anastasia Angelo are fantastic and such a great group!!! Thank you all for the laughs and the diamonds!!!!!
