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December 2023 by Sheila Shaw
Burley Main Office is filled with great employees who go above and beyond and always do their best to fulfill the needs of their customers. Very friendly and truly care!
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July 2023 by Lane Hansen
Giselle was very professional.
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June 2023 by Google user
The customer service at this location is very poor. The staff all have unpleasant facial expressions, and don’t greet people on their way in. They seem annoyed when helping you, and proceed to treat customers with an attitude. I’d love to see them work more on customer service, and creating a great customer atmosphere.
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June 2023 by Peyton Wilson
The customer service at this location is very poor. The staff all have unpleasant facial expressions, and don’t greet people on their way in. They seem annoyed when helping you, and proceed to treat customers with an attitude. I’d love to see them work more on customer service, and creating a great customer atmosphere.
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January 2023 by Samantha Garner
Usually we don't have any issues but opening my youngest son's savings account today with Maria didn't go too well. As I deposited his first little bit she tells me that first federal puts $5 in at start up and that in rough terms "needed to stay in there" first off, it's a savings account for a reason for his future and if you look at my oldest sons it shows I put money in there weekly. Second, because I'm teaching my oldest that he can't destroy his clothes (3-4 pair of pants a WEEK) and making him buy a few pairs from his savings doesn't mean I randomly take money out of his account or that she has a right to judge my parenting by teaching him his weekly clothes bill is expensive.
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February 2022 by Samantha Vanderesch
Usually we don't have any issues but opening my youngest son's savings account today with Maria didn't go too well. As I deposited his first little bit she tells me that first federal puts $5 in at start up and that in rough terms "needed to stay in there" first off, it's a savings account for a reason for his future and if you look at my oldest sons it shows I put money in there weekly. Second, because I'm teaching my oldest that he can't destroy his clothes (3-4 pair of pants a WEEK) and making him buy a few pairs from his savings doesn't mean I randomly take money out of his account or that she has a right to judge my parenting by teaching him his weekly clothes bill is expensive.
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February 2022 by Maria D.
Never answer the phone after they have you waiting for hours
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August 2021 by Taku
After 30 years it's time for a change.
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June 2021 by Austin Bowlin
The lady Kathy Endres is way too old to still do loans & she needs to retire already. I got a loan from you guys a very large Ng time ago and had to pay more than $300 of interest just for a $1000 loan. If I knew I was gonna be charged that much I would've gone to a credit union or another bank. Kathy Endres is a very horrible person at doing loans
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November 2020 by Fernando Esquivel
Have been with this bank for 7 years and they would not give my Courtesy pay how loyal I was to them trash bank stay away
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August 2020 by Kelly White
Victoria, Alice, Shawna all of them are not only amazing at their job.. but are wonderfully personable and lovely.
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July 2020 by Francisco Hernandez
Please stay away from this bank it's the worst ever. When I got a loan to travel to Oregon to visit a family member they never told me about the $100 extra charge. I told the lady in charge of the loans that instead of just paying like $97 I'll rather pay $100 a month, but instead they keep getting extra money from my account besides the $100 monthly payment. This bank is a fraud and becoming the next Wells Fargo. Kathy Endres is a big fat lier when it comes to honesty about the loans.
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May 2020 by Franky Ortiz
Please stay away from this bank it's the worst ever. When I got a loan to travel to Oregon to visit a family member they never told me about the $100 extra charge. I told the lady in charge of the loans that instead of just paying like $97 I'll rather pay $100 a month, but instead they keep getting extra money from my account besides the $100 monthly payment. This bank is a fraud and becoming the next Wells Fargo.
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March 2020 by Josh Eagle
Went everywhere through burley trying to cash my tax return after numerous hours and pointless visits to other banks I finally came to first federal where I was helped by Caitlyn she got me a savings account and cashed my return within 20 minutes! Highly recommend going to this bank and asking for Caitlyn!
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February 2020 by Wesley Hadden
Would not give me change for cash. They denied me because I didn’t have an account with them and that I was not a customer of theirs. Poor service!
