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August 2025 by Emily Stout Garcia
My family stayed in Burley for a night on our way home from Glacier National Park. The hotel was brand new looking. The rooms were spotless and comfortable. In the morning, I used the fitness center which had a view of the river and was clean and had plenty of amenities. Before we left, we enjoyed the complimentary breakfast where you had over 10 options. Oatmeal with a variety of toppings, two different types of waffle batter with toppings, toast & bagels, sausage, omelette, hard boiled eggs, cereal, yogurt, fresh fruit. I don’t know when we’d be in Burley again, but if you are, this hotel was well worth the time.
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July 2025 by Mo Casorla
Great Hampton inn location, great views of the river and great location with walking distance to just about everything. Rooms were clean daily, staff is very friendly and courteous. Breakfast area lobby is very spacious and at this location they have Hamptons legendary to go brown bags, love it. Plenty of parking. Is next door to a very good restaurant.
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July 2025 by Matt Cv
The room they issued us was directly over the main entrance and every time the sliding glass door opened it closed our entire room was vibrate and sound like a dump truck idling. The room above us sounded like a herd of wild elephants. For about an hour we had loud noises from above and below. I contacted the front desk and they tried numerous times to get the upstairs people to stop being so loud. After the 3rd call the people finally stopped being so loud. But the door opening and closing went all day and all night. The front desk staff was courteous and nice. we absolutely got the shaft when issued that particular room. The room was very clean and nice. The service and location were both good.
The breakfast the next morning was good. Except the 3-4 employees standing around while they were out of all of the breakfast items. Asked numerous times if they were going to restock some of the items and they didn’t speak enough English to understand the request. After 15-20 minutes of waiting the staff finally brought out more breakfast items and they were gone instantly from the mass of people waiting for them.
I can’t recommend staying at this location because of all of the problems. I won’t be back. I’d rather sleep in an infested snake pit then deal with that door opening and closing all night.
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July 2025 by John K.
Seems like new Hampton Inns get nicer and nicer. When I saw this one I decided to stay in Burley and get a little further on my trip than Twin Falls. I’m glad I did.
Standard chain hotel breakfast. One thing about Hampton Inns is I don’t care for the hot food and had cereal, fruit and a toasted bagel.
The river view from my room was really pretty. Like surprisingly pretty, I liked it a lot. The room was clean and comfortable. If I was passing through I would definitely stay there again.
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June 2025 by john engelgau
It’s about then nicest Hampton Inn in all my frequent hotel experiences. Location is beautiful along the Snake River, dining on the river at restaurant next door is excellent, Hampton Inn complimentary breakfast is perfect with a comfortable seating area, walking bike path and always super genuine courteous staff.
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June 2025 by C W
Wonderful hotel and location!
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June 2025 by Robert Croft
Will return!!!
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May 2025 by Jeromie Ramirez
BEST PLACE IN TOWN!
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May 2025 by Kimmy Michels
I had originally written a review based on information provided by Hotels.com where I was told the wrong information about this hotel. In fact, Hotels.com lied about this hotel. I am changing my review. The management team at this hotel, John and Sam are a 10/10! They went ABOVE AND BEYOND! TO help me to resolve an issue with my reservation. They made multiple calls to Hotels.com to help me to get a refund.
In the future, when traveling in this neck of the woods I would stay at this hotel every time! They are good people and the hotel looks beautiful. Good service is hard to find. Good people who are willing to go the extra mile are impossible to find these days.
John and Sam are Those people!
Thank you for ALL you did for me and for my mom! I look forward to meeting you on my future travels!
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April 2025 by Cami Lewellen
Absolutely gorgeous! The room was lovely, the view was so pretty, and everyone was so friendly! Will def keep this on our list of places to return! LOVE!
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April 2025 by Ricky Huffman
I am writing to formally document a disappointing experience I had during my stay at the Hampton Inn by Hilton in Burley, Idaho, on April 26, 2025.
After a long day of travel (over ten hours on the road), I requested the Wi-Fi password from the front desk. The young woman working there provided one; however, when I attempted to log on, I was redirected to a Hilton Honors membership page, suggesting that free Wi-Fi was only available to members.
Confused, I returned to the front desk for clarification. The employee made a sincere effort to assist, eventually involving the front desk manager, Alejandro. After several minutes of back-and-forth, the young lady was able to connect my phone, though it was still routed through the same page that initially concerned me. Given the confusing process, I remained uneasy about whether this would result in unexpected charges.
More importantly, I still needed Wi-Fi access on a second device. When I asked about this, Alejandro instructed me to bring the device back down to the lobby for assistance. After a long day of travel, I simply did not have the energy to keep jumping through hoops for what should be a basic amenity—one that hotels of every caliber, even lower-cost options like Motel 6, provide with minimal effort. I politely said, “That’s okay. I’ll just leave an appropriate review.”
Rather than attempt to resolve the situation, de-escalate, or even show basic hospitality, Alejandro dismissively replied, “Yeah, you do that!”
This kind of sarcasm and lack of professionalism from a manager is unacceptable, particularly in an industry built around guest service. While the young woman showed far more grace under pressure, the overall experience left a negative impression. As a paying guest, I do not expect to feel like a burden for requesting what should be a seamless, standard service. I certainly don't expect snide remarks when I express dissatisfaction.
I am requesting that Hilton review this matter, provide appropriate coaching to the Burley location staff (particularly management), and address the guest experience issues so that future travelers are treated with the courtesy and respect they deserve.
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April 2025 by Saftpressender Saddam Hussein
Food was good and I got a „special service“ in the basement from a waitress
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April 2025 by Jaime Araujo
Great place to get some rest before the next adventure.
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April 2025 by Maksim Timoshenko
Amazing! Thank you!
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April 2025 by Brian Stranger
Stayed at this same hotel for the 2nd time. We travel with 2 dogs. Saw on the website that there was a $50 non refundable charge for pets. Limit 2. Did not state per pet. Billed my card an extra $50. Questioned the manager and showed him policy from website. He agreed with my interpretation of the policy but told me that the charge would still be $50 per dog
Love Hampton Inn as a rule but this hotel subscribes to the customer no service policy
