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December 2023 by Madilyn Patterson
I went through the wash today and the mitter curtain left multiple scratches across my entire windshield. I met with the co-owner and he denied that the scratches could have happened there because the curtain "drags straight" not side to side and there was no damage to my paint. My paint has a protective coating. There are two curtains that gyrate. He walked me in and showed them to me. They'd only drag straight if I went through without the car wash being on. He also showed me the number of customers that have been through since they opened and stated that no one else has complained.I understand the co-owners desire to protect himself. I'm not expecting my windshield to be paid for. I have my own coverage. However, the scratches did occur at Tommy's and some of them are quite deep across my line of vision.
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December 2023 by Wes Andersen
Never again just went there for the first time and they held me up about 20 minutes and still never got my truck washed because it broke down then they would not give me my 14 dollars back. Needless to say I went to the bubble barn down the road and it worked great and they didn’t steal from me either!
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October 2023 by Sara Griffin
This car wash is great !! Car washes in this town are completely needed!! With the weather, leaves, lack of garage where I live, and the rain we've been getting; plus the cats...I do have one question. Why do you put that plastic sleeve on the back window wiper of peoples cars, ect? They never take them off, they drive around with them on forever. Aren't they just more plastic waste?
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September 2023 by Imar Vasquez
Very satisfied with Alejandro Eziquel he helped us clean our car
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September 2023 by Denise'
Doesn't get all the bugs off the front and bends the license tag on the front of the car.
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September 2023 by Brian Clayton
Bent my front license plate pretty bad. Left light scuffs and scratches on my car and film on my front windshield that is hard to remove.
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September 2023 by Virginia Truax
If I'm being honest I was so excited to give the car wash a try. But after hearing what goes on "behind the scenes" I wouldn't trust this place with a simple job of cleaning coins let alone a car. I don't think they even care at all about their customers, just about taking their money and preventing lawsuits yet their way of preventing accidents are really not that safe. The staff are nothing but robots, for gods sake let them use their instincts, It's one thing to miss a fact. Out of EVERYTHING I've heard about what goes on behind the scenes, and what I have witnessed during a few necessary events, Tommy's is NOT professional and is NOT safe that goes for staff and customers alike. Take accident prevention for example. NOT EVERYONE CAN HEAR SOMEONE SCREAMING!! NOR WILL THEY SEE THE STAFF EVERY TIME!!! Stopping it to prevent a accident IS the better choice it allows the driver to notice something isn't right, and it IS EMOTIONALLY refreshing knowing they would go so far for the customers well being, I certainly wouldn't let family work together it's unprofessional and has a high chance of causing problems. It's a lot like taking care of a classroom, you HAVE to keep up with maintenance, that means no boo-boo bandages, REPLACE what is broken, restock what is low and do NOT send the staff out to try to SELL the memberships to people who HAS ALREADY SAID NO! If they talk to the customers while they are TRYING to vacuum then knowing the customers are BUSY they should just see if they need anything, a towel, a fresh garbage bag in the trash can ect. And if the owners say that the managers will find a cover if your sick then they SHOULD FIND THE COVER FOR THAT SICK EMPLOYEE!! This really is a job ONLY good enough for teens, that's it. If I would have managed the online auctions like this back when I was a co owner I would have had NO customers at all!!! But no I was SMART about what I did and said. I was HELPFUL to them not a PEST, and our customers loved every experience they had. Why? Because all 5 owners worked hard, worked together and made sure NOTHING was missed. If there was a problem the problem gets fixed end of story. And I'm right now talking about the basics. With that said I'm going to end this here and HOPEFULLY I will NEVER hear another thing about this car wash AGAIN.Recommendation: go to the Mr wash instead!!If that wasn't all bad enough they abuse the permissions they have, as such, a EMERGENCY number is in case the employee HAS A EMERGENCY like a accident ON SHIFT. And they REUSE the shirts for other employees, talking about disgusting. Sure you rewash them, but imagine coming to work on your first day and suddenly the shirt rips from being used ALREADY for God knows how long and you had no idea. This is a business NOT a thrift store, or is it?
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September 2023 by Ben Hansen
Absolutely loved the Tommy’s Express in Burley! Working there over the summer was a great experience.The Team is always looking for ways to help guests and keep the wash running smoothly.If you’re going to get your car washed automatically, Tommys Express is the place to go!
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September 2023 by Peggy Marizza
I had a situation occur with a family member's car. There was some damage to her vehicle. I called and spoke with Jonny Miller. He asked me to meet with him so we could look at what happened. Trent and Jonny explained everything to me and showed me a video. They both were very professional and we resolved the issue. They were concerned about the car and explained everything in detail. I highly recommend Tommy's and their staff. Very friendly and caring. Thank you so much Trent and Jonny. you guys ROCK!!And the car wash is top notch.
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September 2023 by gagaga rarararar
I love this wash so much!! They have free vacuums, mat washers, and towels. I’m always greeted kindly by the team members!!!
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August 2023 by Kelly Cuskey
When you have three kids, your vehicle can go from hero to zero very quickly. Tommy’s Express is a great ride-through car wash with full amenities. We were impressed with the car wash menu, as well as the vacuums, rags, mat cleaners, and affordable cleaning kits. The only thing we didn’t notice was compressed air, but it didn’t affect our experience. We will return!
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August 2023 by Holly Rackham
I love Burley Tommy’s! Veronica and Alejandro were awesome and came to check on me to make sure I was happy with my wash. What great customer service!Service: Vacuuming
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August 2023 by Sarah Jane Rich
Love Tommy's Express! The only thing I wish was different was that they did put so many cars so close together it wigs me out a little bit. It's almost bumper to bumper. & I wish the line would move a little slower to get the soap off my hood at the end a little better.
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July 2023 by Ron Thomas
We took a trip up past Diamondfield Jacks and got our Bronco filthy. The car left super clean.
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July 2023 by Alan Christensen
Great car wash!!Opened about a year ago.Clean, nice vacuuming equipment, drying towels and good location.Owner came out chatted with me after my wash.Thanks for taking care of me and give them a try!
