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February 2024 by Shane Spalding
I don’t like the new old man they got. Super dry monotone and snarky.
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January 2024 by Joey Delgado
Their guy JD uis the most helpful human I've ever met.
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January 2024 by Bryan Holford
I stopped into this store to buy a headlight bulb from Nacho. He was so helpful!! He even came outside and helped me install it!! That man deserves a bonus for his amazing customer service. Thank you Nacho and AutoZone!
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January 2024 by Jerrilene Smith
The store was empty with two employees who were doing nothing. They didn't assist me. When I went to the counter to check out, they asked if I was paying with a card. I said I was, so they told me I could use the self checkout. Guess I'll check myself out using my Amazon cart next time.
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January 2024 by neal bryson
Great customer service
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January 2024 by ChRïStïNä RøSs
customer service was awesome
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January 2024 by Trenton Rooks
I came in not long ago to do a return on a starter and had a new kid helping who had not a good idea of what he was doing, that being said the manager nacho knew of this and had not been very keen on helping with my return. I ended up short the money and told that it was right. Later I was informed that they did not do the process at all right and had to go to another store and they thankfully were able to make it right.
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January 2024 by Amber Lopez
Quick and helpful
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January 2024 by Lindsey Brown
If you can get the young kids to stop talking to each other about their personal lives and nit ignore you to answer a simple "what wiper blade do I need because your outdated book doesn't tell me." It might not be that horrible. Unfortunately it was the closet place that had the cleaner I needed.
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January 2024 by R J
This location has poor customer service skills. I’ve had bad experiences in the past but today I spoke to the manager there because my dad brought in my brakes as they were worn and have a lifetime warranty for replacement. Even though I’ve had them replaced before the manager Nacho was adamant that my car and the brakes were no where to be found. My memory is good and I knew my facts and provided three phone numbers and STILL even after trying to explain he was not budging. How is it possible that they can’t see it in my account? I have all my records so I was baffled. Well not only did they charge my dad for the brakes but they gave us the wrong ones. I called the other Caldwell location because that is where my dad started but they were out of stock. When I called them I spoke to ANNA who deserves her props. Not only has she been there 16 years less than the manager I spoke to yet she knew what to do. And instantly found my account and proof that my car and brakes were listed. My dad had to make a second trip but she took care of him and refunded the money and exchanged them for the correct brakes at another location. It’s crazy that it’s our word against theirs and I can only imagine how many people they have ripped off. Last year, a new hire was denying me front brakes, also covered by lifetime warranty, and it was because he didn’t know how to scroll on the computer screen. That’s not okay because they are so stubborn! I understand a new hire is learning but it almost cost me more money. Be smarter and question everything if it doesn’t seem right. I was so confused but Anna saved the day. I will be thanking her in person. And there you have it. Hope this review helps in some way.
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January 2024 by Bob Coulter
Products are great...sometimes feels like the associate working with you is overworked, or just doesn't want to be there...
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December 2023 by Don Kemp
The employees were helpful when I told them what I was looking for, & the item was in stock so I got what I was looking for.
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November 2023 by Gary Bullington
Got great service when I bought my parts.
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November 2023 by Gordy Jackson
Excellent put in my specialty order, picked it up next day.
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November 2023 by Guadalupe Uribe
a place to find what you are looking for for your car, incredibly nice people