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January 2024 by Kris Traudt
Jeanette is a rock star!Went in with a couple issues online support and phone support couldn’t fix (phone support was clueless and awful) thought I was going to have to close accounts. Jeanette sat down with me and fixed it all faster than the time it took to get thru the first menu on the phone..
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January 2024 by Aaron J.
I walk in and there are 4 tellers behind the counter and 1 teller in front of the counter rolling loose change. I am ignored for several minutes while they all complain about native Idaho drivers. Finally they acknowledge my existence and I am treated like an annoyance because they have to stop telling stories to do their jobs……
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August 2023 by Jerrod Caldwell
The people are so nice
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May 2023 by teresa redfield
Needed an appointment to set up a new account. I need an account I can access now not later.
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December 2022 by David Hapiuk
Went in to take care of cleaning up our business account. The ladies that helped us were great and knowledgeable, got everything straightened out. We didn't even have to wait to sit with them.
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December 2022 by Spartan Precision Rifles
I've been going to this branch for a couple of years now and I've never had a bad experience. They're very helpful and professional every single time. I could not be happier.
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September 2022 by Cameron Welch
My first time in at Chase Bank in Caldwell. Walked in. Greeted and requested service immediately by Eric.When we parted he stated he would follow up with me the next day. He did and it was appreciated.
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August 2022 by Janet L.
Chase Bank has the worst technology and internal communication among departments I have ever experienced. They have literally been incapable of refunding me $512.01 from an overpayment error generated by them. The branch personnel are friendly and try to help, but they too are helpless against their back office incompetence. I would never recommend this bank and will be looking for a better option.
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August 2022 by Stacey Storms
Bank has gotten much better with everything
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June 2022 by Married Wonderland
If your business hours are to be open at 9 am then you should be helping customers when you open. Waited 10 minutes after they opened for them to come to the window.
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May 2022 by chaz davis
Worst customer service I've ever experienced. I'm trying to give you my business and have been to this branch multiple times. Taking my business elsewhere. Disappointing Chase Bank.
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December 2021 by Tiffany Scoville
I love Chase. I used to be a Wells Fargo customer and it was awful. They charged off a car loan that I paid in full and charged all kids of ridiculous fees.Chase has always been great. The tellers are friendly and I have never been charged any kind of fee. I'm here getting something notarized for free.
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September 2021 by Christopher Ward
Definitely not a working man bank. Went in with work clothes on to cash two checks. Was harassed about size of one, charged to cash another, got told to hold on while they went to the back to call the person that wrote me the check, needed two forms of ID(handed her a state issued plumbing license and it wasn’t good enough). Guy who wrote me the checks text me wondering why she called him about cashing the checks. Straight insulting.
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January 2021 by Andrew Edwards
I've been banking with this bank for over a year and every time I deposited a check even after multiple checks over 10,000$ they put holds for weeks and nothing i can do.... A check of 560$ and still a hold of 2 weeks.. people and bankers don't know what they are doing. And they won't listen to anything you have to say. Only say "they are doing what is protocol." horibble bank. Couldn't even cash a 500 doler check because they always put a hold on ur check....2 week holds!! Don't bank here...
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January 2021 by Selina W.
I got my business account open in this location. I made an appointment over the phone first then Jeanette called me back right away with a couple of questions so she can prepare ahead. everything went smoothly and fast, Jeanette and the manager Eric are very nice and helpful. I had a good experience. highly recommended.
