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October 2023 by Susan Snapp
The worst customer service displayed today by the young hispanic female working the counter today. We ended up having to leave and go to another cricket store to pay our phone bill because of her stupidity, Inconsideration for other customers and her inability to make simple decisions correctly & not act like a circus monkey behind the counter. Please find someone who can perform the simple tasks of this job, she insisted on taking care of customer who needed a whole new phone service set up and new phone bought who wasn't in line when we came in but since he was in the store before us when she finished helping the other person she pulled in front of us to help she then insisted on helping him first even after we said we were just trying to pay our phone bill and the other customer said he was wanting new service and new phone hooked up we were in there 45 mins and she still hadn't finished and there was now 3 other people in the store and after we had just had 2 people not in line pulled in front of us by the cashier herself insisting on taking care of their long multi purchases and set up situations and we weren't sure if she was even going to help us next or insist on someone else again.
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September 2023 by Mersadeez West
Can't say much, only been to this location a couple of times. Nice people, good customer service.
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January 2023 by Tiffany Smith
The employee there couldn't help me. I explained I was getting a cellular service not available for voice calls message that was intermittent. He said he didn't know what the problem was and I should just go with a different carrier. He really didn't even try. He was lazy the last time I went there too. He said he could try to replace the sim card but he was going to charge me $10 for it.So I went to the cricket store in Nampa and explained my issue. The guy there was awesome. He messed with some of the settings on my phone to see if it would help. He said it was basic trouble shooting in every employees training. Then he replaced the sim card for free. He told me if those things didn't work it was an issue with my device.Even after both visits no one checked to see if my wifi calling was on and I did eventually figure that out but at least the guy in Nampa tried. I'll never go to the Caldwell location again. Very bad service from a very lazy dude.
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September 2022 by MK Sch
Awesome staff! Definitely be back to buy a new phone soon.
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January 2021 by Dana Phillips
Very knowledgeable and friendly made it very easy to make a decision which product was best for me
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September 2020 by Victor M
Good service ?
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December 2019 by Steve Pratt
Good place and good workers but they need more inventory I only seen like 10 phone on display.
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October 2019 by Daniel Freese
Amazing location: Great employees, great service. Highly recommend!!
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June 2019 by Roxanne Rodriguez
Very knowledgeable about products..Good customer service...
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June 2019 by Alex Maldonado
Been there over a year every time I run into a problem they have been there for me and help me out in any way I need it thank you
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April 2019 by Jose Pena
I enjoy my service
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March 2019 by Joani Bermudez
Service has you wait quite a while, but once you get to the counter, the service is great.
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March 2019 by terri lynn woods-zamora
Service ok
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March 2019 by Yvette Garcia
Amancio provided me with the best customer service, you can definitely see the passion he has for his job.. he took the time to help me decide what was the best option for me. I will definitely recommend Amancio to all my friends and family. Keep on being awesome
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March 2019 by Cinthia Ceja
Amancio Garcia is the best sales rep. Great customer services.
