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January 2024 by Jana Robinson
Our experience has been horrible. We are currently in one of their 28 ft RVs doing a cross country move from SC to WA. When we picked it up we were told that the generator wasn't working. Ok, fine...we can live with that. We had a time table to keep and couldn't wait for something else. I wish that was the only issue. 1: the fridge didn't work for the first couple of days because the LP valve was turned off. 2: the electrical is dangerous. The lights flicker on and off. There was one electrical line we saw that was not properly spliced and improperly taped. 3: there were no hoses for the sewer and water dump.4: the control panel does not properly work. It does not show that the grey and black water was full. We didn't know untill the toilet backed up! That's when we learned we didn't have a sewer hose. We called for assistance but they don't actually have roadside assistance. You have to find their nearest service center and drive it there. Not helpful at all. Very unsafe. Expensive for it. Would never recommend it to anyone. Will be so glad when this drive is over and I don't have to worry about it catching fire.
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September 2023 by Google user
I had a fantastic experience at this location. Clyde and his team are very knowledgeable, and I will definitely be renting from here again
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September 2023 by Alex M
Great experience with Cruise America Caldwell!
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September 2023 by Patrick Haas
I had a fantastic experience at this location. Clyde and his team are very knowledgeable, and I will definitely be renting from here again
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May 2022 by Coulton Harmon
Tried to cancel and get a refund for my reservation because plans changed. They said they could refund me and would send a Cruise America gift card in the mail. It never came and now when I call they say their records say I was not eligible for a refund and I accepted those terms when I canceled. I went down there in person and the lady assured me they would mail that card. They seem to be crooks.
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October 2021 by Michael C
Rented a 30 ft. Rv no hassles picking it up or returning it. Picked it up clean & brought it back clean. Pleased with the service i received. People, you gotta remember these rv's are not luxury liners. I put 1800 miles on my rental with no real issues. Nothing im gonna whine about. Had a very enjoyable vacation & would rent again. (Hope they get some newer models in first.) ?
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November 2020 by Tiffany Casulli
Do not use this company! I wish I could give them negative stars. We booked a trip from New York to Idaho. Before we left Pennsylvania, we had a huge propane leak and had to call the fire company. The firefighter said the RV was a "bad RV." We had to go to a hotel. On top of that, the emergency number on Cruise America's pamphlet and website is incorrect. We broke down on Saturday and didn't get word of the error until Monday, which threw us back on our trip time. We decided to have the RV towed and rent a car through another company.They charged us for the tow for some reason even though it was through their company. I was reimbursed the tow fee but never reimbursed the refund I requested for the terrible rental. I am currently waiting for customer relations to get back to me, which can take up to 15 business days!Also, the breaks were terrible. We almost didn't stop in time a couple of times.
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October 2020 by Elaine Trannin de Mello
It was my third time with Cruise America, but first time renting in Boise. We had some problems with the RV, because the water was leaking in the toilet and the water heater was not working well. When we returned the vehicle, the owner gave us a discount due to the inconvenience, what I think was fair enough. Cleanness could be better tough.
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June 2020 by Brandon Morrell
Toilet leaked in the RV all over the floor and the sewage hose dumped all over me, didn't work properly. When I told the lady she was like "Huh" and then moved on. Then she charged me for going 5 miles over my limit. Will never rent from them again.First time renting an RV and will not be renting from Cruise America again. Terrible experience.
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April 2020 by Karla Randolph
I was walking like I do everyday and so happened to be stuck on the other side of the tracks because of a train, I walked over by this place to see what the train was doing and these people thought I was going to steal from them.
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April 2020 by Jax Lou
They will acuse random people walking by of trying to steal. Dont go here thay are rude and have bad products
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September 2019 by Mark McCormack
Always a perfext experience. We love Wendy. Always happy, always helpful. Will be back for many more trips. Thank you Wendy!!!!!!
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August 2019 by Mister Smartypants
First day out, shower and water pump didn't work. We had to fill up water buckets to use toilet.After contacting Cruise America it took about week later and I had to drive 200 miles out of way to a camping world to get this fixed.
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July 2019 by Kate Kitchell
Our air conditioner didnt work - hotter in the RV an outside (80s). We called the roadside assistance number and didnt get a call back for 2 days. We have a baby so purchased a portable AC unit. When we returned the RV, the lady who checked us in said she felt cool air coming out of the vent, so wouldn't reimburse us for the unit. She eventually agreed to paying half of the AC unit. Unfortunately, the lack of response by the roadside assistance number, poor customer service, and just general lack of care for our experience was disappointing.
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August 2018 by Rick F.
We rent from this location every year, and the owners could not be more helpful. The RV's have varied from like new to what you wold expect (enjoyed!), but without fail everything worked great. There is a gas station that sells propane and has a black water dump a few blocks away. There is also an enterprise car rental down the road which works great for us as we rent a car for a day before we get the RV and we can drop it off really close by. We will rent from here without reservation! Great service.
