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January 2024 by Sami Jewet
DO NOT GET A MEMBERSHIP HERE... if you ever plan on canceling at least. I got a membership with crunch a year ago and never used it because of how busy it was 24/7. I did the annual membership with the monthly fee. On my account it said that my account was active until a certain date. My understanding was once my account was no longer active I would not be billed... apparently that was incorrect. On the last day of my membership I was charged BOTH a monthly and annual fee. I am not sure why I would be charged BOTH when my account was supposed to go inactive but I also can not get an answer for that. I have called AND emailed three times since December 12th 2023. Every time I call, the manager is "busy" and they say they are going to cancel my membership and leave a note for the manager. Here I am a month later... no phone call or email back and i just got charged again! This is now the second time I have been charged a monthly fee after my inactive day and it is not like I have not tried to cancel it. I am very disappointed and VERY unimpressed with how this has been handled from Crunch. I have now paid over $100 AFTER my member was supposed to be "inactive" and can not get anyone to help me resolve my issue.
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January 2024 by Krisie LeFave
Paid for a trainer that never showed up and they refuse to refund my money. Keep telling me that they have sent in the request but it’s been over a year I’ve been fighting for the over $500 and still no answers. How many Gen managers have that they had during this time, three.
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November 2023 by Chad Ellis
I've been actively attending Crunch Caldwell for close to 2 years and it's by far my favorite gym in the Treasure Valley. Nothing but positivity coming from both the staff and gym goers. From the old timers to the youngsters and everyone in between, this is how a gym is supposed to feel in my opinion. 10/10 experience.
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November 2023 by Kama Woods
I have had a membership here for a year and I just left the gym very disappointed yet again. There were no sanitizing wipes in stock, which is a very common occurrence here. They do have a few communal microfiber rags and spray for everyone to use. But the communal rags are so saturated and gross after being used over and over again that I often wonder if I’m using other people’s butt sweat to wipe up my own. Today they didn’t have any toilet paper or hand soap in their bathrooms. There was a sign on the door naming supply issues as the cause and instructing us to use the sanitizer out in the gym. However, I watched many people leave the bathrooms who didn’t even bother finding sanitizer. I have a newborn baby at home and I can’t help but feel like I am bringing an insane number of germs home simply because proper sanitation is not provided here. Having supply chain issues seems like a poor reason when there are other possible solutions that can be implemented in the meantime. Can the cost of my membership not cover the cost of running to Costco for the necessary items to make due until the order for toilet paper, sanitizing wipes, and hand soap comes in? I hope that these issues can be remedied soon.
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October 2023 by Adrian Dickinson
As a member for many years, I can tell you the new manager is killing it. The place is cleaner than it's ever been and staff is involved and friendly. Adam and rose offer incredible PT services as well. Way to go!
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September 2023 by James P.
The guy who signed me up was great, he was really authentic and unpretentious. However, the facility left much to be desired. Pretty much everything about the place was old and tore back. The ergonomic geometry of the equipment was pretty bad, it all seemed like first gen designs that hadn't been developed and articulated. The whole vibe of the place was just really ghetto. Anyway, I tried it out for one workout and when I called the next day to cancel there was a different guy on the phone and he was pretty rude about it. It was like he took it personally. So when I asked about a refund he said "I don't know, you'll have to talk to some other manager about that". so I left a message for that other manager and eventually she got back to me and she was as rude and butt hurt as the 2nd guy. She emphatically refused to give me a refund even though they advertise a 3 day trial. It's sad that this kind of attitude has become so commonplace these days, customer service is becoming a lost art. The Bible says that you reap what you sow and I wouldn't want to be at this place when the harvest comes in.
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September 2023 by James P
The guy who signed me up was great, he was really authentic and unpretentious. However, the facility left much to be desired. Pretty much everything about the place was old and tore back. The ergonomic geometry of the equipment was pretty bad, it all seemed like first gen designs that hadn't been developed and articulated. The whole vibe of the place was just really ghetto. Anyway, I tried it out for one workout and when I called the next day to cancel there was a different guy on the phone and he was pretty rude about it. It was like he took it personally. So when I asked about a refund he said "I don't know, you'll have to talk to some other manager about that". so I left a message for that other manager and eventually she got back to me and she was as rude and butt hurt as the 2nd guy. She emphatically refused to give me a refund even though they advertise a 3 day trial. It's sad that this kind of attitude has become so commonplace these days, customer service is becoming a lost art. The Bible says that you reap what you sow and I wouldn't want to be at this place when the harvest comes in.
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September 2023 by Ed Whitley
My daughter needed a gym for a fitness class so we checked around a few places and decided on crunch. The staff is very friendly and made sure we had all the info we needed to make our decision. One thing that I was concerned about was having my daughter in the situation where a biological male might be allowed to come in the locker room or bathroom she's in and the staff members I talked to didn't really know what the policy was since this is Caldwell and we really don't have much of those issues, but we were able to get an answer from a manager and they keep locker and bathrooms divided by biological sex, which was a big selling point for us. On top of that they have a great workout space with 2 areas for yoga, stretching, and various exercises that don't require a machine or free weights. There was lots of spots to work free weights, many different style weight machines with instructing on use on them which was nice, and plenty of treadmills, stair climbers, and bikes, I don't think I saw an elliptical though. We'll be doing this class until January, but I can see us continuing to go to this gym even after that.
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September 2023 by Robert Della
WOULD GO NEGATIVE STARS IF I COULD...Went to cancel my membership. After not hearing back for 4 days i sent a follow up email and requested the last billing date as i did not want to be billed due to their lack of follow up. They simply said it is canceled. I then replied very specifically about the billing date since they seemed to not have seen that in the first email. they replied back its canceled. I then let them know again that they are not answering my question and have yet to hear back. Original communication on 8/16. here we are 8/28 and still no response on last billing date. I simply just do not want to billed on the 18th when i cancelled on the 16th and they cant even respond..VERY VERY POOR CUSTOMER SERVICEPLANET FITNESS WAY CHEAPER AND WAY FRIENDLIER
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August 2023 by Rose Mcabee
Absolutely terrible that we have shown up on multiple occasions and no one has been here! Almost 2 hours late. The fact this keeps happening is ridiculous. Also, the fact that the swimming pool and the hot tub have been non-usable for the last six months adds to how bad the gym actually is. I would suggest not getting into a contract and find somewhere else to work out.
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August 2023 by Corynne Patterson
Zero stars if I could.Gym is dirty. Front desk instructs you to email management to cancel your membership. We’ve been trying for months. Old manager wouldn’t even respond, the new manager responds but refuses to assist. They would continue to pull money from the bank, when we put a stop to that, they now sent it to collections. Have multiple months worth of emails trying to resolve this matter and get membership cancelled. Filed a complaint with the BBB. Only after that did the new manager even start to respond to emails.Avoid this gym. They just screw you over. Their equipment isn’t even that great. Staff is nasty and rude.
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August 2023 by Renee
Super friendly, upbeat staff. Very eager to get you signed up ha. Clean facility. People wiping down machines after working out. Joined and loving it. Pool, sauna good. Hydro massage chairs great for after workout.
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August 2023 by Devyn Ashley
Before management switched, I would've rated this gym a solid 4 (they lack certain equipment). Now, nobody answers the phone and their kids club staff doesn't show up, so I drive there, unstrap my child, and two memberships (three if husband has off) cannot be used. We are so disappointed with their lack of management skills and showing up for parents. We're looking into other options.
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August 2023 by A Fuentes
If I could give a negative star it would be -5. Nice gym just stole hundreds of dollars from my account. Highway robbery. Don't go here they will steal from you. I don't care how nice a gym is when they steal money from your account ain't worth it. ,? Go somewhere else.
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July 2023 by dj p.
Great place to work out and very clean.Everyone clean the machines after work out.That's a good thing people very respectful and friendly.great stuff!
