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June 2023 by Katheryn Hostetler
Small town bank that really knows all of their customers!
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December 2022 by Kathryn-Wesly Melaw
The staff are so amazing. If you need a new Bank I would highly recommend First Interstate. They have on site notary, you can leave your USPS mail for pick up. They are almost always open.
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April 2022 by LaReece Stinger
Exemplary Service always. Friendly and helpful every time I go in, for whatever reason.
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March 2022 by Rachael McDaniel
I have banked with Idaho independent Bank for over 20+ years and I was Skeptical about continuing my business with First Interstate when they bought the other bank but since the past several years they have been Wonderful and have been able to gain my trust and appreciation. They have Great Employees working at the Caldwell Branch of First Interstate Bank.
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November 2020 by Misael Arredondo
Nothing but problems with this bank. Should be called “nickel and dime our customers” bank.
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October 2020 by A Wallace
Very rude. Customer service is non existent at this branch.
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January 2020 by Mr Acavano
I was happy with my bank but then they merged with first interstate. I've had nothing but problems with this bank. They changed the type of account I have. I read there small print and there fees. The fees are insane. I wish they held better hours and were open on Saturday as well. There phone app isn't very good. The only way you can cash a check is by going in side the bank. I would avoid this bank at all costs.
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January 2020 by Ney Nay87
I've never had an issue with this bank. They've always been prompt in helping me with fraud issues, false charges etc. Everyone that works there is very nice as well. A lot of them are bilingual too. Im usually in and out of there.
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November 2019 by Carol Acevedo
I deposited cash into my account on Friday. I even got a receipt with my new balance on it. Saturday I went to make reservations for our trip and my card was declined. Went to online site and the deposit wasn't there. Had to wait til Monday to call customer service. They do not see deposit either. They told me my branch opened at 9. Googled the number and their sight says they don't open til 9:30. I am very frustrated!!!
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October 2019 by Luis Maldonado
biggest slack in the banking industry SMH
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July 2019 by Rob Della Maggiore
Before the merger with Idaho Independent bank I had no problems. Now that the merger has taken place I have experienced declined cards, overdraft fees and online banking problems. This is a major headache and I am considering taking my business elsewhere. I won't give it anymore stars until it's fixed!
