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August 2025 by Tobias Daniels
Top notch service with employees that love what they do! I recently was transporting a Kenworth that came in for repairs, apon picking the vehicle up I was locked out of the truck, instead of the staff telling me it was not their problem, Austin (who was running the service desk) found an intelligent way to easily get into the vehicle and get me back on the road. Their staff truly cares about the machinery and engineering of KW's!
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July 2025 by Phil Britton
John and the crew in the parts department are fantastic. Very helpful and the showroom is very well stocked . I'm in the oversize trucking business . And their showroom is full of my supplies from signs to beacons. Give them a shot you will not be disappointed.
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April 2025 by Ronald Sanders
Needed minor PTO electric plug repair from a road debris hit... They got me in and out fast and I was able to complete my unload at Simplot today! Very professional and communicative. Thanks.
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January 2025 by JD Corr
I needed batteries for a customer's semi tractor, I was lacking in details and the people at Kenworth-Caldwell were very helpful and patient as I jumped back and forth on the phone with my customer and with their sales staff.
I would gladly send people there who need to buy stuff for their trucks.
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July 2024 by Mirzohid S
I have leave my KW T680 turck for service.
It is early to write a review because they have not been finished.After service I definitely leave reviews with the pictures
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June 2024 by THINGS JUST GOT REAL
These people are the best. Always helpful.
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June 2024 by Johnny Argueta
Very solid work had no issues since then with that. Great team
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April 2024 by Danny Rambow
They always do a great job. I find no reason to be critical of anything they do for me great people.
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March 2024 by alex galdames
Hello my name is galdames Barber transportation LLC and I bring my truck to here because they said they are better than Peterbilt diller but they doing the overhaul and after 90 thuose miles my truck break down and they're not helping ? and now I bring to Peterbilt diller and I will be see how they are but All truckers never bring you truck to Kenworth of Caldwell Idaho there's not good mechanical there's just good for get you money ?
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February 2024 by leon biggdogg Proffitt
Hit or miss on if they communicate well Started off well last year but recently has fell off.. Service department seems to change leadership often and creates a questionable experience. Not entirely happy with the 2022 Kenworth Day Cabs purchased. Several issues from wiring to recalls that can't be serviced. The staff for the most part are friendly and there is a few that are very knowledgeable. The size of your fleet seems to determine the amount of help. This location can put off the vibe their bigger accounts will be handled differently.
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January 2024 by Shontel Smith
I love Garrett ❤️
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January 2024 by Richard Mason
I am compelled to share my recent experience with Kenworth Sales in Caldwell, and regrettably, it has been far from satisfactory.Lost Truck Incident:My semi-truck was inexplicably lost within their yard, leading to an incredibly stressful situation. Their initial response was to advise me to involve the Caldwell PD and file a police report. Several hours later, after much distress, I was informed by the police that my truck was in Kenworth Sales' parking lot. This mishap caused unnecessary strain and anxiety.Customer Service Response:Upon reaching out to their service writer, I was met with a response that labeled this incident as a "learning experience," a term that did little to address the inconvenience caused. The lack of a sincere apology or acknowledgment of the distress this caused was disheartening.Recurring Issues and Lack of Resolution:Subsequently, my truck has been back to their shop three times for the same issue, without a satisfactory resolution. Despite repeated assurances, I continue to receive invoices without a tangible fix to the ongoing problem. The delays in addressing our concerns, coupled with overselling when it comes to providing a timeline for repairs, have made it increasingly challenging to conduct business with them.Overselling and Lip Service:Kenworth Sales has a tendency to oversell their ability to promptly address issues. Lip service is provided, promising swift attention to our units, but in reality, the timelines are routinely extended, leading to frustration and downtime for our fleet.In conclusion, my experience with Kenworth Sales in Caldwell has been marked by a significant loss, recurring issues, and a lack of timely resolutions. As someone who values and invests in maintaining a fleet of semis/vac trucks, the challenges presented by this dealership make it increasingly difficult to continue doing business with confidence.I sincerely hope that this feedback serves as an opportunity for improvement and that future interactions with Kenworth Sales result in a more positive and efficient experience.
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December 2023 by Marc Hood
Great place and people
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October 2023 by Alessandro Leone
Have only used their parts they have a good variety of parts and accessories in stock anyways have the lights or wiring I need show room is nice and big
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October 2023 by Brad Bartholomew
I would not bring my truck here. They misdiagnosed it, charged me $393, then said sorry about you luck. As a single O/O I can’t afford mistakes like that. Won’t be using this location again.Service: Auto engine diagnostic
