KeyBank is a welcoming and helpful financial institution with friendly employees and a long-standing presence in the community. Customers appreciate the staff's kindness and willingness to go above and beyond, such as assisting during emergencies and providing personalized service. One reviewer mentioned how the branch, located conveniently near their home, has been a familiar and trusted place for many years, with interactions that feel genuine and caring. Employees are knowledgeable and capable, as evidenced by a staff member who quickly helped set up a business account and obtain necessary documents like an LLC registration and an EIN, making complex processes simple for the customer. Another customer shared how the staff at a Caldwell branch showed exceptional generosity by helping during a bike breakdown, offering a phone, water, and even a ride home, demonstrating the caring attitude that KeyBank employees embody. Additionally, new account holders expressed satisfaction with the straightforward process of opening checking and savings accounts with minimal deposits and no monthly fees. They also learned useful financial tips, such as how secured credit cards can help improve credit scores. Overall, KeyBank is viewed as a community-oriented bank with friendly staff, convenient locations, and a genuine commitment to customer service.
I like keybank , very friendly employees . Branch is by my home and has been around for ever. I even ran into Bruce Wayne ???♂️ over there . Definitely recommend banking with them.
September 2023
Went into get a business acct and was handed over to Virginia and she within minutes had me setup with the state for my LLC and also got me a employment identification #, both of which I was clueless of knowing how to obtain. Sooo thank you Keybank and most of all Virginia for simplifying this process.
September 2022
Friendly and fast service while opening a checking account.
