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January 2024 by Sarah Kellas
They were great. Im too old to be using just Paypal and Netspend for banking stuff. Now i feel like an adult again after these guys approved me to open checking and savings accounts! And all it cost was a minimum deposit of ten bucks in each- no monthly fees either. Bonus- i learned about secured credit cards and how to use them to improve my low credit score.Thanks Susie for helping me with everything today (as well as for knowing Yelm and our discussion about our shared experiences of working up at paradise on the mountain. It was really great talking to someone here who knows all of that up there so well. :)
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November 2023 by Shane Spalding
I like keybank , very friendly employees . Branch is by my home and has been around for ever. I even ran into Bruce Wayne ???♂️ over there . Definitely recommend banking with them.
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September 2023 by Alan Mills
Went into get a business acct and was handed over to Virginia and she within minutes had me setup with the state for my LLC and also got me a employment identification #, both of which I was clueless of knowing how to obtain. Sooo thank you Keybank and most of all Virginia for simplifying this process.
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September 2023 by Erin K Johnson
This particular location has lost every good customer service employee they've had an apparently only retains the "untrained " employees. After 4 years I have finally closed my accts due to the complete lack of customer service. When a customer has to do your employees job, it's a sad state of affairs !
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June 2023 by amy pace
Well, I can't speak as a customer, but, the ladies in the Caldwell, idaho branch, on 9th street, were very kind and generous towards me, today. I went out, just to pick up a grocery order, and,my bike broke down. It was supposed to be a quick errand, so, i neglected to bring any communication device, OR even my address book, and you know no one has anyone's phone numbers memorized anymore.Then, my stomach started inexplicably hurting, and the ladies at this branch, let me use their phone, got me cold, bottled water, let me sit down, and even offered to take me home, on their lunch hour! Now, this was too much generosity, to accept from anyone, because, i had groceries AND my giant, bike trailer, so, i just had to tough it out and walk the rest of the way home. Wow, i almost NEVER run into anyone, even remotely this nice, we could all learn a lesson, from these women.This was above and beyond, and they should all get a promotion. Such helpfulness and generosity, these are the behaviors that SHOULD be rewarded, in this country, far more often. Thanks so much, for your help, and for confirming there ARE some nice people left in the world. Take care. ? I hope your bosses know how good they have it, with employees, like you. I'm proud and lucky, to share this community with you.
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September 2022 by Suzanne Smith
Between the eternally slow speed to make funds available to the non existent same day banking this company stinks
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September 2022 by Melissa R
Friendly and fast service while opening a checking account.
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September 2022 by Suzanne Beebe
The bank is awful. Their online services suck and their tellers are pushy and rude and unhelpful
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July 2022 by tyelar guadagno
I love the Caldwell branch. They know me by name and are always helpful with any questions I have.
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June 2022 by Golden 89
I've always been treated well at this branch. Tellers have been friendly and efficient.
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May 2022 by Rob Betlach
I understand why this place has such a low rating. Not cashing a non-member check that is a key bank check!!!! And all over $200!! All because they want to sign you up as a member ( is what we were told) but that requires a 6 month membership or a penalty for canceling early this ain't no gym.
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February 2022 by Gary Early
They will let anyone walk off with your funds and do nothing to get to get them back. They let people walk off with about $2000.00 that didn't belong to them and didn't do anything to get it back. When I complained about about being defrauded thru their bank, their casual reply was yeah, they do that instead of the "let's get it back!" that I expected. They just don't care, after all, it isn't their money.
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May 2021 by Michele Mitchell
Key bank is a really good bank
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February 2021 by Vanessa Guerrero
Who closes 15 minutes early on a Saturday? It said you guys closes at 2 but it was 1:45 and closed already, you guys are the inconvenience bank I ever bank with...
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July 2020 by Karen Bassine
Fast, friendly and knowelible
