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January 2024 by Nena M
They hire anyone here. Kids that aren’t experienced work at this location. I was treated so bad, I had to cancel my service.. poor girl thought she was winning her case by treating me like that. P.S if you need real help just call customer service they are smart and helpful ?
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December 2023 by Maggz M.J
The workers at this location don’t know anything about phones. I went in and they looked clueless ?The girl there was very rude and couldn’t even answer my question. Please fire her and get better workers.
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December 2023 by Jamie Lopez
They waste your time. 2 and a half hours of my time. Two employees kept scolding the original employee who was "trying" to help me. How hard is it to activate the current sim into a new phone? Called customer service 4 times as well. Customer service 1-800 number was helpful. Not the store employees. They also tried to charge me $70 for a $25 activation fee that was supposed to be waived per customer service. Who even confirmed to the original employee. I went to this store twice today, they didn't even want to be bothered to help me the first time I walked in. The csr on the 1-800 number had me go back since the in-store location had to access my account. Customer service at this location was so horrible that they even started helping the next customer before finishing my transaction. They were not even trained correctly to "help" me. It was embarrassing they had to scold the employee in front of us. Then they told cash and card paying customers... "We can't take your payment." They don't know what they are doing!
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November 2023 by Esther Marie Wells
Very helpful staff
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October 2023 by Maurino Sanchez
They do not support cell phone activation, they are just dedicated to selling
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February 2023 by Joey Chereji
The workers were very professional. The manager Jose was extremely helpful and polite. Would highly recommend.
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January 2023 by Kelly Murphy
Jose’s customer service is amazing! After having a bad experience at another Metro it was a nice to have someone personable. He set up my daughters first phone and made it a fun experience. Hope they hire more employees like him. Thank you?
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August 2022 by maureen mcdade
It's A+ when customer service knows their stuff. And they do. Thanks guys. ??
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May 2022 by Keegan Galbraith
Edgar was a wonderful help today! He made our entire experience so easy and really hooked us up when we came in to get a new phone. Really impressed with how down to earth he was, awesome customer service!
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April 2022 by Zachariah Ingram
I loved their service for over 4 years. I felt neglected and a lack of concern or care when I had an issue with privacy and security with my account.
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September 2021 by Brian Lord
Friendly and very exciting energy while interacting with the customers and even if you have to wait for a while to be helped, you are still acknowledged by employees and brought into the conversations that they are having, so you don't feel put on the back burner
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April 2021 by Tanna Laufenberg
Edgar was awesome help to me and my mom and he was very patient with all our questions. Didn't make us wear a mask and understood that my mom and sister have medical conditions and can't wear one. But came in today to pay the bill and the said they couldn't help us in less we had a mask which wouldn't of been a big deal for me but they were helping a guy in there who didn't have a mask on at all. Very disappointed that they couldn't help me because I didn't wear a mask, but they had no problem helping another person who didn't wear one.
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April 2021 by Myra Lopez
Edgar, Tanner, Myra , just to name a few, go above and beyond. Everytime I have received exemplary service with a smile. The entire team thruought deserves a raise and dutch bros! This team is a prime example of how to work together ?.... Keep your customers coming back..... I could always count on them .... Thank you all!
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March 2021 by Elisa Johnson
Great customer service and got what I needed fast! Very helpful!
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February 2021 by Jeremiah Silva
The were really friendly helped alot got me a good phone and plan for me
